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December 2023 by Bartholomew
Absolutely amazing establishment. Our cat is very picky and usually doesn’t like new treats. They let us return as many of his rejects as we need. So we don’t have to worry a fancy treat won’t work and we’re stuck with a whole bag. Great friendly knowledgeable staff. Not overly expensive either. All around just a really nice experience.
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December 2023 by Gavin R
Claims to be a product of Boulder, but it’s actually made in Thailand. Very disappointed in the false advertising.
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October 2023 by Barbara Bronk
Always the besta great place. My dog loves the quality. Buy here All the time. Great people as well
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October 2023 by Andy S.
My fav spot in Boulder for doggie treats! My dogs like the pig snouts most! They got all the good stuff
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October 2023 by Masumi Y.
This place is like the Trader Joe's of pet supplies stores. Their staff is incredibly knowledgeable and friendly. Their customer service is top notch. They carry only the best products for your pup or kitty. My motto has been if they don't carry it, then I shouldn't be getting it- unless it comes to prescription foods. They don't carry those. They were amazing when one of my kitties were sick, and then they accepted all of her food and litter to donate when she crossed over the Rainbow Bridge. Rejoiced when I adopted 3 kittens and have been incredibly supportive. My only regret is that I couldn't take the store with me when I recently moved to CA. I'll still be purchasing their things, just online now.
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September 2023 by Angela Jensen
Best pet store!! I’ve been coming here for years to pick up my cat food and now that I have a puppy, we’re even more frequent customers. Incredible customer service, helpful staff and lots of good options! I also love the “Only Natural Pet” toy line. Gotta love a local made, fun toy!! Natural Pet is our forever pet store. Support your local businesses Boulder! ?
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September 2023 by Shannon B.
super friendly staff and awesome products! My dog LOVES the MAXmeat lamb bits for training.
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August 2023 by Martin E.
madison was so helpful ! has patience . great selection! has everything i want . jillian is great
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June 2023 by Suzan Bigelow
Just had a second delivery failure of an auto ship dog food product, which prompted me to make a third call to ONP customer service. My first instance of non-delivery was handled professionally, pleasantly, and 100% to my satisfaction, by a female associate. My second call was to inquire why the dog food I customarily buy, and wanted to put on auto delivery, was unavailable. The male representative on the other end of the call was a bad example of good customer service. Which brings me to my recent call to ONP due to my second auto ship delivery failure. The male on the other end of that call was also a bad example of good customer service. This time I asked to be transferred to management, left a voice message for the manager and, as yet, have not heard back from him. If the dog food I prefer to buy was available elsewhere, I would not spend my money ordering it directly from ONP - interestingly, during my first unpleasant phone conversation with ONP, the representative told me the product I wanted to put on auto ship was unavailable because it was “being discontinued”. Also interestingly, I was able to set up auto delivery of that “being discontinued” product during a subsequent online try?Bottom line, I don’t know anything about Boulder, Colorado other than that’s where ONP is located, and the fact that the really bad company representatives outnumber the good ones, based on my actual experiences.
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June 2023 by Robert Rowe
Staff are friendly and knowledgeable. Prices are reasonable for the high quality food, treats, and supplies they carry. Make sure you're taking advantage of their frequent-buyer programs, and quarterly rewards!
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May 2023 by Natalie Ruggeri
They have the best staff, products and environment. We love their supplements!
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May 2023 by Laurie Branch
Excellent customer service and very knowledgeable. I am very grateful to the staff here for their expertise!
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March 2023 by Adelyn M J.
All great products, the store is a nice size, not overwhelming. But my favorite thing, by far, are the people who work there. They are friendly, available and helpful. I also love that I don't need a receipt if I have to return something. They are very nice about all of that. They are a great local Boulder asset!
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March 2023 by Jonathan Pevarnek
Fantastic pet store, they have a good selection of gear for the dogs (I especially appreciate all the Ruffwear and Kong supplies) as well as great treats.
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March 2023 by Natasha Phillips
Our favorite Petstore! Carries great, healthy dog food brands and the service is always great. Friendly people and very cute dogs in the shop!
