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October 2024 by Helen Dunning
Suuuper bummed by this store. Was told they would repair the broken zipper here on my Madewell jeans (& that it would only take a week) so I brought them back and the manager said they wouldn’t fix them.
Love the fit but I fear the quality is going downhill.
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October 2024 by aQui Mizrahi
Lauren was so helpful! Great experience!!
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July 2024 by J Ramirez
Bought three T-shirts and everyone one of them developed holes after washing. I had them less than a month.
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April 2024 by Hannah González
I had a fantastic experience at Madewell recently thanks to Rylan, Maddy, and Lauren! They were incredibly helpful right from the start, assisting me in finding the perfect pair of jeans. They were both kind and supportive, taking the time to understand what I was looking for and offering great advice on different styles and fits. Not only did they find me the perfect jeans, but they also gave me some fantastic styling tips to help me put together a complete look.Overall, Rylan, Maddy, and Lauren made my shopping trip incredibly enjoyable. Their friendliness and expertise were truly above and beyond! While the staff at the register weren't quite as engaging, these three folks on the floor truly shone.Highly recommend Madewell, especially if you get a chance to work with Rylan, Maddy, and Lauren!
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April 2024 by Janet Snedeger
Great service helping us find great fitting jeans!
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March 2024 by Olivia Jansen (Olivia Jansen)
This location is wonderful! The staff are always so kind and accommodating. I've come in a couple times with complicated returns/exchanges, and they've always been extremely helpful. Customer service here is 10/10!
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October 2023 by Kate C
Lauren was very helpful, knew the line, the styles of different pants. Did not bother me, helped me when I asked for it.
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October 2023 by Jennie Liu
Had great experiences today at the store (afternoon of Thursday 10/19)! The staffs were very attentive and really kind. The store was well organized and easy to shop.
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September 2023 by Tresa Tuttle-Lewis
Title: Disappointing Lack of AcknowledgmentRating: ⭐⭐☆☆☆I recently visited this retail store with high hopes of finding some great products, but my experience was marred by the lack of acknowledgment from the staff when I entered. As a customer, the first impression matters a lot, and unfortunately, this visit left me feeling ignored and unimportant.Upon entering the store, I was met with silence. No warm greeting, no friendly smile – just indifference from the several employees within an arms reach of me. I wandered around the store for a while, hoping that someone would approach me or offer assistance, but it never happened. Instead a couple were chatting among themselves, while folding clothes. It's disappointing when you're ready to spend your hard-earned money, and the staff doesn't seem to care. There were only 3 potential customers in the store and I never heard the staff acknowledge any of us.Customer service is a vital aspect of any retail business, and it was sorely lacking here. Even a simple "Hello, how can we assist you today?" would have made a world of difference. It's not about pushing sales; it's about making customers feel valued and welcomed.Despite the potential this store may have had in terms of its products, I left without making a purchase, feeling ignored and unappreciated. Even as I walked out the store there were 3 associate behind the registers and not one said “thank you for coming” or “have a nice day”. I hope you consider improving your customer service in the future, as it can greatly impact the overall shopping experience.
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September 2023 by Katia
Lauren was very helpful, knew the line, the styles of different pants. Did not bother me, helped me when I asked for it.
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April 2023 by Christie Veitch
The sales associates here are so incompetent! I found a pair of jeans I liked and they said I could order them in petite. They set up the order and sale incorrectly and then couldn’t run my card - any card. I used three different cards that “didn’t work” for them, and was able to make purchases with all of them later that day. They then told me to order from home and gave me a coupon that DOESN’T WORK. Worst of all, they wrote down the item number incorrectly and didn’t write down the item name so finding my item online was an issue too. Ugh.
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April 2023 by Mariel Wong
Great store, friendly service.
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October 2022 by Sandra Luz Sanoja Sarabia
This time I didn't find something I would like and it was very expensive
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September 2022 by Blynn
I love the brand Madewell. However, I only give this specific location 3 stars because the staff at this store are not very friendly or helpful. Each time I have come here I walk in and the employees give me a look without saying anything.(Other reviewers seem to have had a similar experience) I understand if you don’t want to be overly friendly but a hello or welcome would be nice especially since customers are spending money at your store.
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September 2022 by Brooke LaLonde
I love the brand Madewell. However, I only give this specific location 3 stars because the staff at this store are not very friendly or helpful. Each time I have come here I walk in and the employees give me a look without saying anything.(Other reviewers seem to have had a similar experience) I understand if you don’t want to be overly friendly but a hello or welcome would be nice especially since customers are spending money at your store.
