-
September 2024 by jennifer Goldman
I wanted to leave a review because our experience with Hertz was exceptional! The staff there knew how to problem solve and did it with a smile. They were responsive and very friendly. When you need to rent a car in Boulder and want to make sure you get a great car, great service and fair pricing choose Hertz Boulder!
-
August 2024 by Rose Power
Great staff, very honest and down to earth. They care about your safety and I'm so glad they gave me an awesome car to get across the country.
-
August 2024 by Lovejeet Bajwa
Worst car rental agency experience I have had to date. I paid for my rental in full, two months in advance of my rental date and. This location simply chose to give away my rental and cancel my reservation - likely to rent the vehicle out at a higher rate. No notification was provided and attempts to reach out to Customer Service did not provide any resolution. The manager did not attempt to find a replacement vehicle, they didn't even offer to drive me back to my hotel after this ordeal. I would not make a reservation ever again with these unethical people and likely not with Hertz at all, period.
-
June 2024 by Raven Williams
Twice - TWICE - they have given away our reservation. These are not pleasure trips, either, they are business trips. The first time we had no choice but to spend twice as much as we had originally planned for - and RESERVED - and the second we were totally out of luck. We will absolutely never deal with this location or this company again.
-
June 2024 by Maren Mather
The Hertz Boulder location is great! They were responsive and friendly and had solutions to my problem. They went out of their way to help switch out my vehicle for the dud given to me by the Denver Airport Hertz. Thank you Andrew!
-
June 2024 by FABIAN Romero
Hurtz Boulder manager Javier is very friendly and quick to help out. I would only rent from Hurtz Boulder over all other rental offices. Javier makes everything seem simple when sometimes it looks hard to deal with. I recommend Hurtz Boulder 100
-
May 2024 by Nagarakshitha B R
Rude staff.
-
May 2024 by larry Murcket
The worst experience I've ever had anywhere from customer service to the vehicle. GO SOME WHERE ELSE!
-
March 2024 by Barbara EarlyBird
Reserved cargo van. Never got email receipt even though they charged my CC. I called 49th St in Boulder and they told me they substituted a box truck which I do not want. Tried to cancel. Boulder office told me to call corporate in OK. No corporate phone number. Took multiple attempts to submit request on corporate site. We shall see if I get a response. Now Boulder does not answer phone. IMPOSSIBLE TO CANCEL!!!!!Follow up: OK, after a very long wait, the agent on Facebook gave me a phone number. Then after another very long time on hold, I was FINALLY able to cancel. The very nice agent said I would get a full refund in 7 - 10 days. We shall see.............
-
March 2024 by Petal Largie
I would caution people to stay away from this car rental company, with the exception of Javier (the Manager of this location) who has been persistent in trying to follow up with corporate headquarters to secure my refunds. Hertz makes it next to impossible to reach customer service, even when you are presently in a rental, and will continue to charge your car for 'this and that' months after you've returned the car.I rented a car back in January 2024 and STILL HAVE NOT received reimbursement. It is now March and I've called to speak with the manager at this location TWICE in addition to writing multiple times to their customer service (website), receiving only frustrating and infuriating answers.The day before my rental was due for return, for no fault of my own, I had to call in for roadside assistance. The car I had rented was driving forward when in REVERSE. I was stuck in a parking lot and in danger of driving into a pole.Hertz charged me for the full rental day (that was missed) and didn't credit the day I was not able to use the car. When I had initially picked up the car it was not a full tank. I told the manager at the rental office and they said not to worry about it, they had taken photos of this. I have also been charged for this.To add insult to injury, I get an email almost a month and a half later declaring that I have been charged $14 for tolls? I was like What? Which toll? I have been charged for the toll from the driver that took the car back to Denver Airport for service.Atrocious lack of customer service and care. I have never once received a call back about my refunds. I heavily advise people to stay away from this company --- in general.
-
March 2024 by Petal-Ann Monique Largie
I would caution people to stay away from this car rental company, with the exception of Javier (the Manager of this location) who has been persistent in trying to follow up with corporate headquarters to secure my refunds. Hertz makes it next to impossible to reach customer service, even when you are presently in a rental, and will continue to charge your car for 'this and that' months after you've returned the car.
I rented a car back in January 2024 and STILL HAVE NOT received reimbursement. It is now March and I've called to speak with the manager at this location TWICE in addition to writing multiple times to their customer service (website), receiving only frustrating and infuriating answers.
The day before my rental was due for return, for no fault of my own, I had to call in for roadside assistance. The car I had rented was driving forward when in REVERSE. I was stuck in a parking lot and in danger of driving into a pole.
Hertz charged me for the full rental day (that was missed) and didn't credit the day I was not able to use the car. When I had initially picked up the car it was not a full tank. I told the manager at the rental office and they said not to worry about it, they had taken photos of this. I have also been charged for this.
To add insult to injury, I get an email almost a month and a half later declaring that I have been charged $14 for tolls? I was like What? Which toll? I have been charged for the toll from the driver that took the car back to Denver Airport for service.
Atrocious lack of customer service and care. I have never once received a call back about my refunds. I heavily advise people to stay away from this company --- in general.
-
March 2024 by Diana R
Javier and his team are extremely friendly, courteous, and professional. I have rented from this location several times and am consistently impressed with the staff and the cars. Highly recommended!!!
-
March 2024 by Dana R
Javier and his team are extremely friendly, courteous, and professional. I have rented from this location several times and am consistently impressed with the staff and the cars. Highly recommended!!!
-
March 2024 by D H
What a sad place. Understaffed (sometimes zero staff), dingy waiting room packed with people. Expect a 30 minute wait to pick up your car. Instead go over to the Avis across the street and ask them to match Hertz's price.
-
March 2024 by Lee Wallace
I am am Uber driver. Red tape is expected when dealing with anything Uber. Hertz, Specifically 49th St. Boulder has been amazing. I have run into a couple of small issues that could have turned big, but the staff had been not only accommodating, but efficient and to the point. My background is in the restaurant industry. We're no bones get it done types. Hired.
