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April 2024 by Lance Beam
I recently had the pleasure of experiencing top-tier customer service from Caitlin at Furniture for Life. From the moment I reached out regarding my massage chair purchase, Caitlin exemplified professionalism, knowledge, and genuine care. Her dedication to ensuring my satisfaction went above and beyond my expectations.Caitlin provided invaluable assistance post-purchase. When I encountered a minor issue with my massage chair, Caitlin promptly addressed it with efficiency and effectiveness. Her commitment to resolving any concerns I had truly stood out, and it's clear that customer satisfaction is paramount to her and to Furniture for Life.As for the product itself, I couldn't be more pleased. The massage chair performs flawlessly, delivering an outstanding relaxation experience every time. Its quality construction and advanced features exceed anything I've experienced before. Without hesitation, I would recommend Furniture for Life to anyone in the market for a massage chair or other wellness products.Its a great company that stands behind its products and has a team that puts the customer first.Catilin with a C, you rock. Thanks again.
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March 2024 by Cristobal Aguirre
Bought two Brio+ at the 2024 Ft. Lauderdale Home Show. One for my home the other for our family retreat home. Both chairs have been a blessing. I’m a retired firefighter and have many aches and pains from a 35 year career. I did extensive research on massage chairs. In my opinion for the money the Brio+ was the clear winner. I love the total baby doing deep tissue massage this chair gives. It’s super relaxing and therapeutic. There customer service is outstanding. One chair made a slight popping sound from the shoulder bladder. I called my sales rep Gio who immediately connected me with Kelby in customer service. Within 7 days I had a technician drive to my house and dis the problem. This is a solid great massage chair backed up by a quality retailer and a extraordinary warranty w outstanding customer service. A rare combination in today’s world. I highly recommend doing business w Gio. In case you need customers service ask for Kelby.PS- I bought the chair thinking I was the only one to use it. Will I was wrong everyone from my grandson to my son/daughter in law to my wife are always using the chair. It’s been a wonderful investment for my family.
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March 2024 by Debbie Hall
I purchased a D-Core massage chair last year and I loved it. I've purchased a total of 6 massage chairs in my life and the D-Core was the best by far for manual programs and getting to my neck, etc...But it began to have issues and I am so glad to report that Kelby S and Caitlin D in Customer Care were absolutely the BEST to work with on the issues I had. They were very kind and compassionate with me through out the entire process. They took the time and effort to get everything resolved to my satisfaction! It is so rare nowadays to find that kind of customer service and I will be a customer for life due to my experience with them!! Thanks so much Kelby and Caitlin!! Debbie Hall. ??
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March 2024 by Robert Rhodes
I would like to share my experience with Furniture For Life. They did an excellent job on the repairs for my Massage chair also I would like to acknowledge Ms Kelby on her outstanding service in the repairs of my chair. Again Thank You Ms Kelby
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November 2023 by Chad Jenkins
Alex was absolutely ? amazing...He was very knowledgeable about the product and assisted me with amazing customer service!!
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September 2023 by Ryan Kingsbury
Fantastic!
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September 2023 by Jonathan Jacobs
Fantastic experience buying a chair from this company. At this price point, you expect the best chair available and that's what you get if you buy the zero gravity recliner here.Not only that, the customer service team goes out of his way to help you with any issues you may encounter with any of their products.I had a small issue with my chair. The response was nothing short of incredible.Customer service representative Caitlin D. went above and beyond in order to help me resolve my issue. From the moment I contacted Caitlin, she was unbelievably responsive, effective and helpful. Every step of the way, when taking care of my problem, she went above and beyond what I could've reasonably expected.Having purchased a premium piece of furniture, I had high expectations. She exceeded these expectations in every way, proving that this company not only produces a fantastic product, they back it up with incredible customer service. Great company, and great experience!
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September 2023 by Krista Rogers
It doesn't happen much these days, but I had a truly amazing shopping experience at this store. Before going here, I had researched massage chairs online. This turned out to be confusing and useless. Then I visited 2 other stores in my area and even a Costco massage chair booth. All also useless and uninformative. This place was my LAST HOPE before I was ready to give up. I am so happy that I stuck with my search long enough to find THIS company and THIS massage chair store. The salespeople are kind. They are patient. They coached me. They cared. And they let me take my time. Their HUMAN approach gave me confidence.I researched their reputation (GREAT). When I finally decided to buy a high-end $$$ Panasonic massage chair model, Because of the way I was treated, I was 100% confident that it was exactly the kind of chair that I needed. To anyone looking for a great place to explore and really understand massage chairs I suggest that you VISIT THIS STORE. And of course, after I bought the chair the delivery and follow up was excellent too. I am now happier, more relaxed, and my back pain has improved a lot. Some of the best big bucks I have ever spent on anything. I appreciate you guys so much!
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September 2023 by Teya Vitko
Furniture for Life is the best!! Alex (Boulder location) took such good care of us, attentively explaining all of the different options and features on the chairs. Really grateful for his time!
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September 2023 by Edward Pallotta Jr
I am absolutely amazed at the courteous, comprehensive and prompt customer service that the service rep, Jamie provided. Jamie responded immediately to a repair request and kept me completely informed of all procedures. Jamie and this company are jewel's.
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September 2023 by galia shapiro
Bjorn helped me solve a few issues with my new chair.If he is not sure he goes the distance and inquires of his technical team. -All is well with the massage chair now!
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August 2023 by Melissa Southwick
BEST place to buy a massage chair. The store has a great selection of chairs and the people are relaxed and patient. No one was pushy and I had all the time I needed to decide which massage chair I liked the most. High quality product, worth every penny for the shopping experience. Furniture For Life...you guys are top-notch. I was not looking forward to shopping for a massage chair, but you made it really easy.
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July 2023 by Catherine Orozco
Working with Alex from Furniture for Life was an absolute delight! He didn't try to upsell or push us towards the most expensive option but instead recommended a massage chair that perfectly matched our requirements. It was evident that his goal was to help us find the right fit rather than just make a sale. This has been, without a doubt, the most awesome experience we've ever had when purchasing furniture. Thank you Alex and Furniture For Life for making this shopping experience stress-free!!
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June 2023 by Julia Sutherland
Customer Services was incredibly helpful! My dad's remote control stopped working, and as he relied on his chair for his independence, it was critical that he get it replaced quickly. Jamie (customer service rep) walked me through the testing, got us quick shipping, and then made sure the new one worked. I cannot recommend them highly enough. We were in a huge bind and Jamie and her team were sympathetic, responded very quickly, and reduced our stress level immediately. 5 stars!!
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June 2023 by James McWalters
I reported a problem with our massage chair to the corporate office and Jamie Commando immediately responded. Jamie asked for details, which I gave him, then responded with an email of the detailed process to resolve our issue. Jamie's hallmark is attention to detail and quick responses. Jamie provided a step by step solution, beginning with a shipment of the part replacement followed by a team to install. While it took a little time for the part to arrive and a team of 2 professionals to schedule an appointment, once the 2 techs arrived at our home they immediately jumped into removing old parts and installing new. Jamie followed their work closely. The techs did an outstanding job, and the chair is like new now. I would highly recommend working with Jamie and his crew to solve any problems.
