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December 2023 by Puerto Rico
I can wear Freebird boots and come home exhausted, bedraggled and with aching, blistered feet. Or I can wear any other boots and have a great day. I’ve tried everything to make my two pair even remotely wearable and I’ve given up. These boots look great on the shelf and that’s about it. Bought both at the Pearl St store. They’re obviously good salesfolks, ha.
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September 2023 by Kevin Vazquez
Was greeted by all 3 of the workers at one point on my visit! Very friendly since I walked in the store. Helped with my first ever boot purchase. Forgot her name but we talked about Both being from around Chicago! Amazing customer service would recommend!
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September 2023 by Serena Moss
I just love this store & the awesome ladies who work there. Each time is a great experience. Leonora recently helped me & went above & beyond to make it yet another relaxing & enjoyable experience. Thanks, Freebird team. You rock ?
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March 2023 by Kevin Casey Fleming
Tecova > freebirdStyle-wise, Tecova knows who they are better. Much higher quality.Went in to look at boots for my girlfriend. Quite confused about the styles, are they dance shoes or cowboy boots? Neither. Evidently they are hot girl boots, on the second level of the Jung's anima scale.Whatever they are, some of them were pretty sketchy in there make. It’s pretty cold inside the store. They left the door open for some reason. The music inside is too loud.
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October 2022 by Becky K
Went with a friend today to buy a pair of shoes in a size that was not available at the Park Meadows store. I can't believe how different the customer service is from store to store. All 3 of the sales people today in the Boulder store were rude, dismissive, and seemed annoyed to help my friend and I. Don't waste your time or spend your money at this location, go to Park Meadows instead... the staff is 300% more friendly and super helpful!
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September 2022 by Alisha Fleming
Purchased shoes in store on Pearl St. In Boulder, CO August 27th they offered to ship for free and stretch.I called September 1st to find out when the shoes would ship. I was told they were being shipped on September 1st. Received an email September 2nd indicating they were mailed by FedEx with shipping information and should arrive September 6th. Just called and the shoes are still at the store. Never shipped...horrible customer service
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August 2022 by Samuel Nolley
Went in for shoes, gave me different sizes for the same pair after trying on both and I had to have them ship me the right one. Ended up sending me the right size finally but the shoe they sent was stained and completely scratched up like they had been tossed into a cactus patch.
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February 2022 by Shireen Ali
Although it was a Saturday and the store was busy, the sales representative took the time to show me the various pairs of boots I was looking for. The selection is unique and if you have the desire to wear unique and attractive shoes then Freebird is the place to shop at. All the sales people were friendly and made up to scratch suggestions:)
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February 2022 by Betsy Hadley
I could have gone home with at least 5 pairs to start with!
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January 2022 by Kelly Jones
Freebird boots are beautiful, high quality and worth every penny but this particular location is top-notch! Coral helped me find a pair that I had been searching for forever; the last one at the warehouse. Everyone is always so welcoming and helpful, this is definitely one of my favorite places to come shop!
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December 2021 by Emily Evans
I have to give a huge shout-out to Lexi & Leanora at this store and Maggie who works at the headquarters in Denver. I fell in love with a pair of beige wazee's for my wedding but there were only 2 left in the whole company in my size. They tried ordering one for me but it got cancelled!! ? I gave up but these ladies did EVERYTHING to get me these shoes. They got a pair returned to the warehouse that was a tiny bit damaged and agreed to not only hold them for me but give them to me for FREE. Absolutely incredible customer service and wonderful shoes! So comfortable and cute. I can't wait to wear them at my wedding! THANK YOU LEXI, LEANORA AND MAGGIE! ❤️
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November 2021 by Skylar Bennett
I brought my mom, sister and i here to buy a couple pairs of boots and we couldn’t of had a better experience. Not only are the girls so sweet, they were beyond helpful and knowledgeable throughout our entire process. They couldn’t of been more patient with us and we tried on (ALOT.) thank you Boulder girls for your hard work it is appreciated and valued. We will be returning.
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October 2021 by Dona Keith
Great quality shoes!! People were helpful and even offered to ship to me since I was traveling....can't wait to go again!
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August 2021 by Janell Kamm
While the style(s) are spot on — they don’t have any harm-free (non-cow-skin) options, so for all you compassionate folk out there, I’d say take yo biz elsewhere (unfortunately)…
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August 2021 by Marta Tinkey
I love this store and company! They shoes are beautiful, high quality and comfortable. The girls who work at the Boulder location are always helpful, smiling and super nice. They acknowledge all their customers and are always there to offer advice. Their customer service is top-notch and they will go out of their way to find a shoe or size if their store doesn't carry it!
