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August 2024 by Cree C.
I had the worst customer service experience at this store. The young girl at the register was so rude, I really couldn’t believe it. There was no one else in the store except for myself and she gave me a horrible attitude the entire time I was checking out, I actually didn’t understand what was wrong and she flung my receipt at me as I left. I walked out in disbelief. Her cashier number was 323937. I hope no one else has to have this experience.
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July 2024 by toni briggs
The short dress romper is my fav
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June 2024 by terry bassett
Great variety of clothes.. but Free People.. so take out your loan to shop!! Lol
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June 2024 by Bug
i’m big on giving people the benefit of the doubt. maybe someone is having a bad day. maybe they’re short on staff. Third and fourth times though, it starts to feel a little systemic.
On my last visit here, i came to ask about a dress i saw online. i was greeted smugly but thought nothing of it. when i inquired about the sizes, i got a nasty look like how dare i come in the store. i was very chill and told them not to bother. i went into the dressing room and the other girl competently ignored me while attending to the nice blonde Boulder ladies. when i passed by again, she ignored me once more and started folding a folded shirt.
yikes. ?
if you’re not waspy looking, these girls make your experience very belittling.
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October 2023 by Brittney Hannah
My healthiest addiction. Besides my wallet gets really skinny. I love both the Free People stores! Mostly the Free Movement one. It’s more comfy workout clothes for women like me. Some of the actual FP clothes fit taller thinner model like body types. However you can always find something. High class hippies or on the go ladies, with a bohemian flair. You’ll be straight hip when you wear Free People. To me I’d rather spend the little money I have on wearing something that feels like me. Go get your shop on and check out Pearl Street. The ladies who I have met working there are all very knowledgeable and down to earth. One of the girls was the official walker. I think her name was Grace… Her job was to walk with people who couldn’t keep up with the Olympic runner. That would be me.
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September 2023 by T JOHNSON
The clothes are gorgeous and I love the brand but the staff was unfriendly and quite frankly a bit snobby. Sadly I was uncomfortable enough to leave
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May 2023 by Mariel Wong
Beautiful store and atmosphere.
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April 2023 by jessica
Wonderful customer service. Great selection of women’s clothing, and some jewelry. It was limited on some sizes, but for the most part pretty decent. My wife got a denim jumpsuit and flare jeans, and I got a vest. It was a bit pricey but the product is great quality!
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January 2023 by Alisa J.
Cute and organized store! Always go here when shopping on Pearl street too. I would say that I always prefer to shop on the free people website rather than any store because of the bigger selection and sale section is cheaper and better, but it's nice to go to the store as well. Usually at stores like these on Pearl street the service is ok because the associates are always chatting but I would still recommend this store. Free people is pretty pricey but I love the style of their clothing.
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October 2022 by A Sugar
Very kind and helpful staff!
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August 2022 by Melissa Johnson
Addicted
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July 2022 by Audra B.
They sent an email to all their customers about the convenience of using their app yet it's only for the IOS audience. They've had an app for 5 years.. I've contacted several people all the way to the the CEO and have not received one response. We have to continue to ask for a specisl code by text or email to get to our account. That extra effort could cause us to miss out on items to purpose if theres a few left. They just don't care. Just like that post clothes in the front of their page they don't carry. Do better Freepeople
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June 2022 by brodie alpert
I went into this store today and all of the employees were beyond sweet!! A girl with long brown hair helped me on the floor and was so kind!! ! And a blonde girl in a cute trucker hat helped me at cash and she was great, so nice and helpful!!!
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June 2022 by Jessica Jones
Great location, great selection, and great staff. I went in to browse and came out with more than I was looking for thanks to my helpful sales person.
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December 2021 by Heather McCain
I had to write this video because today I was in the free people store and really beautiful clothes was looking forward to buying some when police showed up and said there was an active bomb threat and to shelter in place! It was me and my mom and another customer and the three store employees in the store and I have to tell you I cannot be more grateful that this was the store and these were the staff that my mom and I were with us when this happened. They took it seriously we all went to the basement and when it was decided that the safest option was to evacuate two of the staff members walked with the woman back to her hotel which was very close and another staff member drove me and my mom across town to another mall because we had come in an Uber. To take the customers in your store safety so seriously that you go out of your way when in a crisis to make sure that they're safe is absolutely what incredible customer services and I feel like everyone of those girls deserves a raise because he just could not of handled it better there calmness is what kept everyone else calm! So thank you again for the staff we really appreciate you!
