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February 2024 by Siggie F.
Online scheduling is convenient Had a flat but i was told that i would need new tires due to the embedded nails . Spoke with representative briefly gave me his recommendation and soon I was on my way. Friendly, great service, and great value.
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February 2024 by Matt Peters
This place has always done me a solid. They answer the phone cheerfully and give me a free tire rotation with every oil change, as well as fill up my window washer fluid at no extra charge. They get stuff done on-time or early, never late. I’ve officially driven my car 100,000 miles under their care. I’ve brought it in before looking for problems and if there are none they don’t *find* any; they always do the right thing. Special shout-out to Zac for always being upbeat and re-scheduling my appointment twice to accommodate my wonky work schedule.
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February 2024 by Dawn Stenman
Always polite and I keep coming back because my warranties are always honored with no hassle ?
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February 2024 by Alan O'Hashi - Boulder Community Media
I’ve been getting my tires here for many years
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February 2024 by Roger Horton
Great service, nice people, good job with tire change… refreshing change from most tire stores.
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January 2024 by Peter Simon
Great customer service, fairly priced and work was done on time. Very impressive!
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November 2023 by Brett Burch
I’ve gone here for 15 years and purchased several sets of tires in that time. The work and tires have always been good. Recently, however, customer experience has gone down drastically. You’re not shown line items during checkout and are emailed an invoice after the fact. If you buy tires and don’t want the “protection” plan that is pretty much just a scam in my opinion, be sure to pre-pay. I had “ROAD HAZARD PROTECTION” for each tire ($140) added to my invoice without asking. When I saw the invoice and called about it, I was given a sales pitch about how it’s a great deal and we always add that on blah blah blah. Seems unethical to me. They seem to have a hard time hiring reliable techs, which is also worrisome: the last 2 times I’ve been there I have heard phone calls to employees who no showed a something you would probably want to keep to the back office - and then been given excuses about delays due to unreliable employees.
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November 2023 by Nathan D.
Not once, but twice they have cancelled my appointment. First time I called and when I arrived they said they were understaffed. Second Time I set it up on-line but 'oh we have problems with our corporate scheduling system'. Folks are nice enough there (reason for 2 rather than 1 star) and I have "Had" been a regular customer but enough is enough and I will be looking for help elsewhere.
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November 2023 by Don S.
Don't make the mistake of booking a tire change through the national office. Even looking up the local (Boulder, CO) store online, we were given a non-local nbr to schedule our tire change. After making arrangements, we brought our car in on the appointed day only to be told they could not see us for another two weeks. Apparently there is no coordination between their call center and the local repair shops. The jokes on us as this has happened to us twice now. Extremely frustrating to make arrangements to drop off our car and then be told "oh, they don't have any idea what our schedule is". Last time we use Firestone.
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November 2023 by Kevin S.
service was completed but after leaving I noticed my tire pressure seemed off, all are supposed to be at 33 and my front two tires were both almost at 40 and the backs were below 33, and for some reason they also messed with all my vents in the car and appeared to have gone through my center console with items being moved around
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November 2023 by Jamie McCallie
Had oil change and set of tires. The guys were great. Drak was my service representative and hw was very polite and explained everything so I could understand. Thanks for the great service! You are my new auto shop.
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November 2023 by Eric Walker
Had a set of tires sent here through tire rack, received a confirmation of delivery, I contacted Firestone about setting up an appointment, they claimed to have never received my tires and I was not in there system. Come to find out, they installed MY tires on another persons vehicle. Needless to say, I will never work with this location again!
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November 2023 by Parker P.
I don't usually leave reviews for a tire shop but I feel that need to say something. I showed up 4pm on a busy Friday for a set of winter tires. Drak completed the job in 40 minutes (very fast!) and also checked me out. Answered all my questions and advised me anything the car might need in the future. Drak was a pro. The tires are well balanced and the interior of my car was clean. Thanks again for the great service.
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September 2023 by Brandelion Charles
They have always been very nice and helpful. Prices are a little outrageous for changing a starter, but that is to be expected with most auto repair shops. I just replaced it myself for a fraction of the cost.
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September 2023 by Priscilla Aguilar
This is sincerely the best experience I’ve had at any shop in boulder-trust me I’ve been to MANY. They were so quick to resolve my tire issues and were honest with everything which is the biggest marker of a good shop. Extremely grateful for them and will continue to bring my business there
