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December 2023 by Patrick Rudback
The office is not the same after PJ Hiebert left. The agent that I was assigned after PJ left promised to look into my policy to see where I could save some money and that he'd get back to me next week. He never did. I called again weeks later and talked to him about where I can save some money on my premiums. He said the same thing - he'd look into it and call me next week. He never did. I switched to Progressive and am paying less. I called Farmers again to tell them I switched ins companies and to take me off the auto withdrawal so that I'm not paying for two auto insurance policies. The agent I talked to said he'd track my agent down (why he didn't just cancel my policy, I don't know) and tell him to cancel my policy and stop the auto withdrawal payment. Sure enough, they took money out of my account for my December payment. No one did anything. And I've been calling the all day only to get a vm message that all their reps are helping customers and they will call me back. The Farmers Ins company may still be good. I don't know. But PJ Hiebert's office has gone down hill.
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July 2020 by K. B.
Worst customer experience. Very unprofessional. I was trying to get a quote. No one answers their phones, and if they do they are answering service or ignorant receptionists. Left several messages phone and online email for call backs. No one ever called or tried to contact me back. There are too many other agents in the area. Don't bother with this one.
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November 2019 by Joe H
I am so happy I switched to Farmers!! PJ provides great service, great rates, and has made sure I have proper coverage for my home, auto, and life policies. 5 stars!!
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November 2019 by Intelligent Office Boulder
They are based out of Boulder and have a great response in getting back to their clients!
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November 2019 by sean mcconnell
They are great and super responsive in taking care of all needs and questions asked.I like the ability to take care of certificates via text message. Thanks Aloha MechanicalSean
