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August 2024 by Timothy Andes
Great service and friendly folks
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April 2024 by Hannah Forkell
I’ve always had a fantastic experience here. Colin has been very knowledgeable, friendly, and helpful on multiple occasions
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November 2023 by Sean Dunnigan
Knowledgeable staff and a good selection of gear
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November 2023 by John
The hours of this store make it difficult to shop here, it would be ideal if they closed later, for example 8PM.
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November 2023 by Todd Wilson
Great gear/clothing. Super Super nice staff.
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November 2023 by Keegan Goode-Allen
The quality of the gear here is excellent. Bought a raincoat and the staff was extremely knowledgeable, kind, and helpful. Colin in particular made the whole experience great. Up near vail a couple days after purchase, and have already received a complement on the jacket I bought. Go here for a peaceful, solid experience. Great gear. Kind folks.
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November 2023 by Noah Horning
The fellas helped me pick out a rope. They were helpful, kind, and knowledgeable. Thanks y’all!
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November 2023 by Daniel Huskey
The staff is great. The assistant manager and manager lack customer service. Been a long time BD customer it’s unfortunate I won’t be shopping at the store again.
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August 2023 by Leslie W.
Jesse, Boulder store manager, helped me obtain the new 1500 headlamp. I love the quality headlamp and I especially love Jesse. Great customer service.
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June 2023 by Alicia Goode-Allen
The quality of the gear here is excellent. Bought a raincoat and the staff was extremely knowledgeable, kind, and helpful. Colin in particular made the whole experience great. Up near vail a couple days after purchase, and have already received a complement on the jacket I bought. Go here for a peaceful, solid experience. Great gear. Kind folks.
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June 2023 by Teague Alderson
I rarely buy myself new clothes but Colin was incredibly friendly & helpful which made me feel super welcome. I’m insanely happy with my purchase of pants, shorts, & a new sun shirt. I’ve loved all of my BD products from jackets to climbing gear but always scored my BD apparels off of buddies second hand. This is my new spot for gear & I’m super grateful for the experience. Thank you BD & Colin!
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May 2023 by Eliot Rocks
They honored my coupon, gave me great advice on purchases, and had a great selection of gear. I got a helmet and some other stuff.
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April 2023 by Heidi Moy
I went to a bunch of outdoor stores looking for alpine pants for a birthday present all along the street. I finally get to BD and I was welcomed by Colin who was super welcoming and helpful. Out of all the stores and staff I talked to- he helped make the experience better and answer my questions about Alpine pants and helped me feel confident in my purchase. He even took the time to answer questions I had about things non-related to BD. Every time I go into BD, they have really welcoming , easy to talk to staff. Thanks again Colin !
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January 2023 by Wilson McKay
Went down to Pearl Street yesterday, planning to buy some new climbing pants from one of the many stores that sell technical gear there. Of all the stores I went inside and various sellers I talked to, the staff at BD Boulder was undoubtedly the friendliest and most knowledgeable. The manager, I believe his name was Jesse, welcomed us into the store and was happy to answer all of my questions about the different pieces that BD offers. He did a great job of matching me with gear that would fit my needs as well as my price range. He wasn’t just trying to push the most expensive items like many of the other retailers were. Six stars
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January 2023 by Paxton McVoy
Good inventory, staff was comically dismissive and condescending when we brought in a pair of $160 gloves whose seems had torn apart and developed a hole in the goat skin after buying them 10 moths ago and 20ish days of use. The Black Diamond warrantee process is to fill out a form on line and wait for at least 3 months for a reply because this is “their busy season…”. You can do this online at home, the store will add no value. If you want Black Diamond gear, get it at REI or Moosejaw as they have reasonable warranty processes or buy Patagonia or Arcteryx apparel, 0 questions asked on repair or replacement, they stand behind their products and don’t want to dump poor quality products into a landfill. I won’t shop here again. There are other reviews with the same feedback. I have closets and bins full of Black Diamond gear, something has changed.
