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November 2023 by Jay C
I enjoyed Bank of the West, BMO is not as good IMO.
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June 2023 by S B
That’s 0 stars, extremely unprofessional and rude staff, including the manager and assistant manager.
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April 2023 by Amy Hackett
Today I go to get some cash and am told that I can only deposit money. No access to cash. Can not use my debit card at any store! How does this happen? Their system is down. Are they going to pay my landlord my late fee for my rent? I am told to talk to my landlord on Monday to explain that I have no access to any cash. Like he is really going to believe that?
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September 2022 by Callie Weldon
We just left this bank after an awful customer service experience both with the corporate office and local branch.Our account had a fee issue and we tried to the call customer service line on 5 different occasions to resolve the matter, each time we reached a part of the menu where they simply hung up on us due to staffing issues. We called the local branch who told us that we just needed to keep trying to get through to the 800 number. Meanwhile Bank of the West was continually charging us absorbent fees and sent us to collections over $120 worth of charges that they had created! My partner and I had to take off work and drive down from Nederland so we could go in person. The operations manager told us that there was nothing they could do and are upholding the fees. They lost a customer for life. My partner and I wanted to support this local branch with a great mission and 1% for the planet initiate. Their lack of customer service and inability to service customers is really disappointing. I would recommend taking your business elsewhere.
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August 2021 by Brandon Evans
Like other reviewers we have been with Bank of the West for over 20 years. They have always taken good care of us. April Gissel and many others have gone out of their way to help us time and time again. As a business owner, they are a true partner.
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July 2020 by Adriana Galue
We have been banking with Bank of the West for over 20 years. As business owners we have had excellent relationship with the managers at this particular branch. From Marissa Morrison to Heather. Over the last couple of years we have received outstanding service from Abe Mares Lopez. He is on top of his game. The presence of good business managers is the main reason why wehave kept all of our business accounts with this bank.
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August 2017 by Eva San
Does well and cares about customers, yet most of the time they only employ 1 teller at the front and once I had to wait like 15 minutes to get to booth. They have plenty of managers so this could be improved. Overall a nice location.
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July 2017 by Cathy Maynard
Love Bank of the West and especially this branch! Always friendly and helpful. I had an issue where I thought a hacker got ahold of my accounts. They closed my accounts right away and opened new ones. Always a great experience with them!
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May 2017 by Ryan Held
It took them years to support Apple Pay. Otherwise, great bank.
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September 2016 by Kirsten Erkfritz
I've been business banking here for 2 years and really like my local branch. Sometimes online is wonky but I like the smaller bank feel.
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October 2015 by J C
Great people. Never have to wait more than a few minutes. Great Bank
