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April 2024 by begglesworth21
Got too high and left my computer behind and Nick ran after me and caught up to me and got it back to me ?Genius
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March 2024 by David Dayan
A literal waste of time. If you want to get a battery replacement try to get one elsewhere or mail your phone in. I made an appointment here, sat at the Genius Bar for 20 minutes before someone approached me about my appointment.When I got help, he ran a diagnostic for another 10-15 minutes before telling me they don't have the battery in stock.All in all, I lost a full HOUR AND A HALF of my day.First, Apple shouldn't let me schedule a battery appointment online if they don't have the part in stock. And second, the "genius" shouldn't make me wait that long when they've got 20 of them just messing around not helping customers.
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March 2024 by Kyle Castleberry
Need an appointment for any service now. Bad move.
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March 2024 by Richard Mauro Ricchiuti
I called and they provided all the answers needed to make a decision. Thanks!
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March 2024 by John Niforos
It’s funny how they are more than willing to schedule an appointment for a battery replacement but they can’t check the inventory to ensure you don’t waste your life coming here for a battery replacement that they don’t even have in stock. This place is the absolute worst.
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March 2024 by Josh Frisbie
Classic
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March 2024 by Anthony Sanchez
Mustafa was fantastic me and wife got our phones upgraded and he made the process easy and welcoming but our only issue was when Deb at the Genius Bar was completely rude she pushed me and the wife aside after mustafa let her know our wifi connection for the data transfer was unreliable and proceeded to let us know if it took longer than 30 minutes which is standard for a transfer of data that we would have to leave Mustafa a 5, Deb a 0
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March 2024 by Garrett
Today, 2/20, around 5pm, I had a very disheartening experience at the Apple Store located on 29th Street that I feel compelled to share. My visit, which was initially for routine customer service/tech support, unfortunately, took an unexpected turn due to the behavior of the store manager. His name was Franklin.During my interaction with Franklin, I encountered what I perceived to be unnecessary hostility and, distressingly, remarks that felt homophobic. When I sought to escalate the issue by requesting another manager to address my concerns, the situation worsened. The manager’s demeanor became increasingly aggressive, and rather than facilitating a resolution, he insisted that I leave the store and went as far as to call mall security on me.This experience left me feeling disrespected and discriminated against. It’s deeply disappointing to encounter such unprofessional behavior, especially from a brand that prides itself on inclusivity and customer service excellence. I hope that by sharing my experience, it encourages Apple to address this matter seriously and ensure that all customers feel welcome and respected in their stores.I believe everyone deserves to be treated with dignity and respect, and it’s crucial that staff at all levels uphold these values consistently.
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February 2024 by Patty Hawkins
Experience with Genius Bar telling me my 2 and half year IPad was DEAD, could repair for$700..Not charging! Said wires in charge port were damaged!Shocked me! I have been a customer for 15 years!Took iPad to UBreak WeFix, tech tried his cord, my cord, brushed out charge port!Charged up! Good to go!I am completely disappointed in Genius BAR!
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February 2024 by Alan P
I set up an appointment regarding my Macbook Pro which was having a intermittent problem turning on. When I arrived, on time, they were running behind. They looked at it for 5 to 10 minutes and said it was a hardware problem and they can't do anything about that. They were totally indifferent, could care less and had no recommendations. What a waste.
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February 2024 by markus k
Busy with a reasonable wait as there were plenty of helpful employees.
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January 2024 by Kathryn Hostetler
Helped me get my phone working again, stay with you to assist. Good folks, nobody screws the pooch at this place. A-1 service. Not always easy to find parking though.
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January 2024 by Rita DeBolt
I'm a senior who never owned an iphone and needed a lot of help figuring it out. Nick on the "Genius Bar" was awesome! He patiently answered all my questions, but he also showed me things I would never have known about. (I recommend making an appointment so as not to have a long wait)
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January 2024 by Steve Davison
Our family has used Apple products for almost 40 years (we started with the Apple IIc). We have been using the Boulder store's genius bar for MacBook Pro and iPhone service for over ten years for a variety of matters. We've always been treated well there (including earlier this month) and have felt that the treatment we received was of the highest quality.
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December 2023 by Rodney Smith
If you're like me, you've read a lot of reviews on this store and are wondering how it could be that bad. I'm sure people have had bad experiences at the store, but my visit on 12/22/23 was great. I was greeted immediately and after a quick question or two I was assigned an employee to help me buy a new iPhone. I already knew what I wanted so that was a quick process and there was no attempt to upsell. The employee assessed the value of my current iPhone and after taking a few pictures and running diagnostics I was given full value ($450) for a 3-year old iPhone Pro 12 Max. Just surveying the store, there were maybe 15 employees visible (presumably more in the back) and everyone seemed busy helping customers, but not run ragged. The employees all seemed cheerful and in the conversations I overheard all were extremely professional and knowledgeable. The store was clean and orderly and the front door was being perpetually wiped clean as people came and went. Since my phone service was with a non-standard carrier, I was told I'd have to transfer my service on my own. That's fair. It's great the staff are trained to support the major carriers, but they can't do everything and I understand that. Since I didn't want to leave before having a working phone, I was allowed to work at a table with both my old and new phone where I was assigned a "life guard" (their term... not mine) just to make sure I had everything I needed. I fumbled my way through the transfer process with the life guard periodically checking in on me and providing some guidance. Overall, I left very happy with my visit and relieved that my experience didn't mirror those from the other reviews.