“I recently had the pleasure of working with this fantastic team to custom order a couch for my living room. After being diligent and making several trips to the store, I finally decided on a Jonathan Lewis custom-made couch.
After an 8-week wait, the couch arrived and was set up in my living room. Unfortunately the wrong sofa was delivered, and initially, I felt quite disappointed as it didn’t fit my space as I had hoped.
When I reached out to the store for assistance, I learned that the staff member who initially helped me was no longer there. However, I was encouraged to connect with a manager. I spoke with Jesus, who was very understanding and invited me to come back to the store to address my concerns.
During my visit, I expressed my feelings in a constructive manner and inquired about possible solutions. I then spoke with the new manager, Keiton, who was incredibly professional. She explained that given the unique nature of custom furniture, she would need to consult with her regional manager to explore options that would work for me.
I was pleasantly surprised when, within 24 hours, I received a personal phone call outlining several options, including a full refund, a significant discount on an item from the floor, or a custom configuration that would suit my needs—along with a complimentary ottoman!
After careful consideration, I opted for a new piece of furniture along with the free ottoman. I was also fully refunded for the misordered couch.
Keiton Klein and Jonathan Grant went above and beyond with their kindness, understanding, and exemplary customer service. Their dedication to resolving my issue turned a frustrating experience into a positive one.
In the end, I walked away with a stunning, comfortable piece of furniture, an additional free ottoman, and exceptional customer service throughout the process.
I wholeheartedly recommend shopping here; they have certainly earned my future business for any home needs.
Thank you, Keiton, Jonathan, and Jesus, for your outstanding service and for ensuring I was well taken care of despite the initial mix-up. Remember, treating others with kindness always brings positive results!”
Mattress Stores
“I recently had the pleasure of working with this fantastic team to custom order a couch for my living room. After being diligent and making several trips to the store, I finally decided on a Jonathan Lewis custom-made couch.
After an 8-week wait, the couch arrived and was set up in my living room. Unfortunately the wrong sofa was delivered, and initially, I felt quite disappointed as it didn’t fit my space as I had hoped.
When I reached out to the store for assistance, I learned that the staff member who initially helped me was no longer there. However, I was encouraged to connect with a manager. I spoke with Jesus, who was very understanding and invited me to come back to the store to address my concerns.
During my visit, I expressed my feelings in a constructive manner and inquired about possible solutions. I then spoke with the new manager, Keiton, who was incredibly professional. She explained that given the unique nature of custom furniture, she would need to consult with her regional manager to explore options that would work for me.
I was pleasantly surprised when, within 24 hours, I received a personal phone call outlining several options, including a full refund, a significant discount on an item from the floor, or a custom configuration that would suit my needs—along with a complimentary ottoman!
After careful consideration, I opted for a new piece of furniture along with the free ottoman. I was also fully refunded for the misordered couch.
Keiton Klein and Jonathan Grant went above and beyond with their kindness, understanding, and exemplary customer service. Their dedication to resolving my issue turned a frustrating experience into a positive one.
In the end, I walked away with a stunning, comfortable piece of furniture, an additional free ottoman, and exceptional customer service throughout the process.
I wholeheartedly recommend shopping here; they have certainly earned my future business for any home needs.
Thank you, Keiton, Jonathan, and Jesus, for your outstanding service and for ensuring I was well taken care of despite the initial mix-up. Remember, treating others with kindness always brings positive results!”