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October 2024 by Keelan Bozman
I recently had the pleasure of working with this fantastic team to custom order a couch for my living room. After being diligent and making several trips to the store, I finally decided on a Jonathan Lewis custom-made couch.
After an 8-week wait, the couch arrived and was set up in my living room. Unfortunately the wrong sofa was delivered, and initially, I felt quite disappointed as it didn’t fit my space as I had hoped.
When I reached out to the store for assistance, I learned that the staff member who initially helped me was no longer there. However, I was encouraged to connect with a manager. I spoke with Jesus, who was very understanding and invited me to come back to the store to address my concerns.
During my visit, I expressed my feelings in a constructive manner and inquired about possible solutions. I then spoke with the new manager, Keiton, who was incredibly professional. She explained that given the unique nature of custom furniture, she would need to consult with her regional manager to explore options that would work for me.
I was pleasantly surprised when, within 24 hours, I received a personal phone call outlining several options, including a full refund, a significant discount on an item from the floor, or a custom configuration that would suit my needs—along with a complimentary ottoman!
After careful consideration, I opted for a new piece of furniture along with the free ottoman. I was also fully refunded for the misordered couch.
Keiton Klein and Jonathan Grant went above and beyond with their kindness, understanding, and exemplary customer service. Their dedication to resolving my issue turned a frustrating experience into a positive one.
In the end, I walked away with a stunning, comfortable piece of furniture, an additional free ottoman, and exceptional customer service throughout the process.
I wholeheartedly recommend shopping here; they have certainly earned my future business for any home needs.
Thank you, Keiton, Jonathan, and Jesus, for your outstanding service and for ensuring I was well taken care of despite the initial mix-up. Remember, treating others with kindness always brings positive results!
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October 2024 by Rachelle Cavagnetto
Keiton was such an incredibly kind and helpful associate, helped solve a difficult warranty issue with ease, thank you!
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October 2024 by Bertha Sanchez
Great experience, great costumer service ( Scott Arrott Whittaker)very helpful knows his stuff!
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October 2024 by Alex Flower
John was great! Straight to the point, helped us soon as we walked in. Thanks again
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October 2024 by Jeffrey Reese
I contacted Denver Mattress and was helped by Scott, very professional! He knows his products and helped with my decision. I will ask for him next time!
Thanks Scott
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October 2024 by Aaron P
Scott helped me out in purchasing 2 mattresses. Awesome customer service!
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October 2024 by Cassie Meingasner
Jonathan was very knowledgeable, helpful, and friendly! Definitely recommend him for your needs.
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October 2024 by Alfredo Huguez
Excellent service, explained what I was looking for and got immediate support. Painless and prompt buying experience. Thank you!
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October 2024 by Devin MacRostie
Jesus was awesome in helping us out with purchasing our new mattress! He answered all of our questions and made the process a breeze. Thank you, Jesus!
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October 2024 by Chris Grey
Jesus was great to work with and very patient with my indecisive wife. He was very knowledgeable as well.
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October 2024 by Leah Alden
Jesus was super cool!! Great experience. Everyone there is friendly and helpful. :)
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October 2024 by kalyx C
Jesus sold me a base he was very friendly
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October 2024 by Kim Fuller
We had a great experience working with Jesus Huguez at the Glenwood Springs store. He was kind and helpful when we stopped in for a pick-up, and we were able to continue to work with him on a follow-up order. Thank you Jesus!
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October 2024 by Carolyn Sackariason
Kristina helped me tremendously by asking a lot of questions to learn what my vision is for my living room and the right piece of furniture to fit in it. I’m so glad it was an easy decision with her help.
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October 2024 by Courtney Gabriel
Had a great experience purchasing a new mattress. Highly recommend working with Kristina! She was very professional, kind and helpful. Thank you, Kristina.