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October 2024 by Vale ChR
Worse customer service ever by Lidia, rude, unprofessional, sarcastic, mean.Office hours is what they want, there was a close sign from 1:30 to 2:30, went there 1:10 was already close, Lidia has the worse customer service ever, i’ve never been treated that way. Really disappointed.
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October 2024 by J. Scott Rednor
I have never experienced a bigger rip
Off in my life Marc, the owner double charged me for over a year for the same address. 2 accounts double billing! And told me he’d help resolve it which meant never to return my call. Absolute thieves
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September 2024 by Lorinda Lahiff
This review is purely for the Avon Xfinity service center. My bill more than doubled after 2 years with Xfinity, so I tried to call them to see what can be done. After spending over an hour trying to talk to a live Xfinity agent on the phone, I gave up and just went to this service center. Selena was pleasant to talk to, gave me pretty much the same rate for the next 2 years. I was in and out in under 10 minutes. Do yourself a favor, skip the phone game and just go to the store to talk to someone.
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August 2024 by Solid Rides
Poor communication! Getting money for no service!!!
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July 2024 by Emmett Smith
This company is the worst.. horrible service. Computer hangs up on you if you ask for a live person .. same problems. Thinking of starlink. Could not be any worst. The price of internet and cable is crazy . Unplugging ..
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April 2024 by Francisco SALVAGNI
I want to cancel my subscription but I’m in my home country and I can’t make call. how can I cancel from here?
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March 2024 by Flinn Lazier
Very efficient and friendly staff. Got me set up in about 15 minutes and answered questions I had about other things. Overall an easy and good experience
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January 2024 by Juan Fabregas
I went to acquire the service at the Avon office. I was attended by Tellez Soto, Mirella. I paid and did everything necessary. I acquired the 200mb service, supposedly sufficient for what I needed. The service is not working properly. I measured the connection several times. Some show below 100mb and sometimes it reaches 130. Which is quite unsatisfactory. I asked for an upgrade several times. Because Mirella told me, "Anything you write to the email, and I'll do it for you"... I'm still waiting. That was more than 10 days ago.Three days ago, I asked for help because now my phone is supposedly on pause regarding the connection. That is, every time I try to connect, it asks me to log in, and when I click, it tells me I'm on pause. I go to the Xfinity app, and my paused device doesn't appear... I asked for help several times. No response. I have internet at home. I can't connect. I'm using my cellular data.I'm writing here to see if someone deigns to call me and solve my problem because when I try to dial by phone, obviously a machine answers.
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December 2023 by Cody John
If you pay for “up to” internet, know that you will absolutely not hit the top number. I pay for “up to” 1200mbs a month and am waiting for a game to download at 80mbs. It will take hours. It’s the only device connected to the internet, it’s also a wired connection with a 6cat cable on an Xbox series x. Pay for the cheapest. You will never get the “up to” price. This is a scam ?
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November 2023 by D Big
Impossible to reach anyone that can help. Xfinity agent is terrible and local girl who gave me her email won’t respond. Ranks up there with one of the worst companies I have dealt with
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February 2023 by Dolly Schaub
Horrible company - horrible internet. They do not care but they make sure to take your moneyCustomer service agents are great but the company itself provides horrible internet
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December 2022 by Lindsey Stegman-Schreiber
Thank you to the customer representative at desk, my bad not getting her name. (blond tips) she helped my brother get his wifi back, this means so much as he is disabled, helpful and knowledgeable.
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November 2022 by Ralph Dog
If you like being ripped off this is your place.
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July 2022 by Nicolette Manahan
Received best customer service from Selena. She was professional and thorough and secured me a great deal for internet that I was able to lock in for 2 years. Highly recommend going there and working with her. Best experience with Xfinity I have ever had!
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May 2022 by Katya Gorsky
Fast and easy - really good authentic service
