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April 2024 by Valerie De La Rosa
Loved going to this gym but unfortunately I moved to the Golden area. I’ve been trying to cancel for over 6 months. I’m still being charged, now I’m going to escalate this to my bank and I’ve provided proof of my cancellation to them. It’s been a huge headache and no one is resolving the issue there. Do not go here!
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April 2024 by Justin Norman
So far it been alright...until today. Weekday hours say 4am-11pm. The gym was not.open at 4am. And I would say theres about 10 cars waiting for someone to open the place up. Now it's past 5am and gym is still not open.If there is something wrong, hit the folks that come to exercise with an email blast saying there will be a delay in opening.......someone came and opened the gym about 20 minutes after I did this review.
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April 2024 by Diamond Property Care
Good clean gym
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April 2024 by StarSeed
Just became a member of this gym.Prices are absolutely ridiculously high and they keep charging fees and whatever they wish using your card without even notifying you.I’m also not impressed that they don’t even recycle. Please add a recycling container people.We are hoping they stop processing charges otherwise I’ll have to dispute them from my bank account.Be aware that this gym is expensive and they closed early in the weekends.
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April 2024 by Robert J. Hawk
Freakin love this gym. Not crowded even at peak hours, has everything you could ever need. So glad I joined. Came over from vasa and I’m extremely happy
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March 2024 by Stephanie Dodson
Ok gym but feels like a converted office max which I assume is what it is. No amenities, pool, or hot tubs…just a barebones gym. When my card got hacked and the auto payment got rejected they charged me an extra $20 and were totally unsympathetic that it was not in my control. Very corporate, wouldn’t recommend unless this is the only location that’s convenient for you.
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March 2024 by Brian Dixon
These guys are friendly and supportive. I always feel welcome when I come in!
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February 2024 by Dispatch Team
Do not join this gym! It is impossible to cancel a month to month membership.I moved out of state in August but I am still being charged for this membership.I called several times finally spoke to the manager who says he can not cancel the membership I have to speak to Peak Payments. I uploaded documents showing proof of my move however they are still charging me and want payment for unused dues in order to cancel.There are plenty of other good gyms around that treat customers fair.
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February 2024 by Zahra Behfar
Good group classes!
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December 2023 by Kyle Johnson
Caleb was a huge help and made signing up super easy! Club is very clean with lots of equipment and always has a good music selection for whenever I forget my own headphones.
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December 2023 by Elizabeth Wagner
Clean and well-equiped gym. Tons of cardio equipment and weight machines. Multiple Olympic weight racks, which is great for strength training, especially after fighting for space at other big gyms. Clean locker room with a dry sauna is a big plus. Lots of great group classes to try, too!
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December 2023 by Stephen Smith
This is about the Zone athletic club Prestige Fitness at 15530 West 64th, Arvada. I signed up with them fifteen months ago and really liked them. It was within walking distance of my house, had all the equipment and space to do a good work out! I liked the dry sauna! Then a couple of weeks ago I went to the gym and no one was there! The door was locked. The notice on the door said they had closed! No warning just closed! They said I could go to the nearest YMCA or wait for a secondary location. I go to the nearest Y and it is small and crowded. They did not have the equipment I used before. There is no way I could do a workout here and no sauna! At this point I am thinking that Zone Athletics has breached their contract with me! They are not providing the gym I signed up for! I emailed a request to get out of the breached contract I had with them, about nine months. After a few rude emails they said if I paid fifty percent of what was left on the contract, $139.96, I could get out of the contract. So, let me get this straight: they shut the door on me, do not provide the gym I signed up for and I have to pay $140. Read your fine print, this could happen to you too!
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December 2023 by Russ Cirillo
The owners of Zone Athletic Clubs have a habit of closing gyms, giving just a few days notice, and then stealing money from members. Don't take my word for it, check out the reviews for the Arvada location where they gave three days' notice and then forced me to pay an extra month to cancel my membership because I wouldn't accept their attempt to temporarily transfer my membership to the YMCA. They also closed the Lakewood gym with just five days notice. You might as well save yourself the trouble and join a gym where the ownership actually cares about their members and don't steal money from them.
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November 2023 by Archie Leckie
it was Tru_fit before. i used to workout with Tru_fit. Now its Zone. Anyways lots of equipments n plenty to workout n cardios. i luv how it changed n plenty of weights.
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November 2023 by Michelle Holmes
Beware of signing up at this gym!!!! I have been a member of this gym since 2016 even before it was Zone, back when when it was TruFit. Staff members at the Zone are not transparent! I am unable to escalate an issue because I can't get accurate information from staff answering the phone. The general manager, Caleb, is never available or at the gym to take my calls. According to staff members who answer phones, Caleb is the ONLY person who would be able to assist and no staff member will give out the name of a regional manager or even a corporate phone number! Staff members are unprofessional and dishonest. I recently moved so I needed to cancel my membership. Staff answering phones either didn't get messages to him or he chose not to return my calls. I asked for his email address and one of the staff members giggled on the phone and said that she can't give that information out. I did my due diligence to cancel. I called on several occasions in September to set up an appointment to fill out the form and cancel my membership but was unable to talk with him because I was told he wasn't there. I finally tried another day and he happened to answer the phone; he denied being out of the gym during the time I was told he was out. He said he's always there and that he didn't return my phone calls because he never got the messages.I was told by staff on the phone that Caleb had to be there to sign the cancellation form, but when I went into the gym on a weekday to fill out the form, he wasn't there and I was told I didn't need to have him present to do that, which is contradictory information to what I was told on the phone. I proceeded to fill out the form to cancel and I asked for a call back from Caleb to confirm it was received and processed. To this day, Caleb has never called me back. My club account is still active and they're still charging me facility charges, in advance, for the upcoming year. I have contacted the billing provider, Peak Payment, and they directed me back to the gym for resolution and threatened sending my account to collections if the facility charges weren't paid. This lack of customer service is beyond unacceptable. Beware!
