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February 2024 by Sara Copas
Always get in and out right away. I've never had to stand in line for longer than maybe 2 minutes. The customer service is amazing.
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January 2024 by Dani Somellera
Every time I come it’s slow service, huge lines and only 2 bankers working, drive thru is never open. Would rather drive 20 minutes more to go to another location and it would be faster.
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January 2024 by Carlos Morales
I was told by María Pita, who was under the supervision of Roxana Amusifuen, that I could either "Shut up or leave" when I was speaking to another customer in line about the poor customer service. While having a conversation with a fellow customer in the wait line Maria came over and told me in Spanish, as to minimize those who could understand, that I am not allowed to voice my opinions with fellow customers in line. I was told that if I don't like the customer service that I may leave but that I may not voice my opinion out loud. A Federally insured bank allowed a banker to attempt to violate my first amendment rights. Her Supervisor Roxana did not attempt to resolve the issue but rather found it necessary to explain to me that they were doing their jobs when they ignored the line of 18 plus customers. When I addressed my concern to Roxana, as bank lead, that her employee was in wrong for telling someone what they aren't allowed to say I was told she'd put it in her report as she walked away from me. I was told I am only allowed to express my concerns on Wells Fargo's complaint hot line, I did exactly that. Now I have to wait over 72 hours to hear back about this ridiculous behavior. I will add that when this occurred I had not spoken to any staff members except to ask if there was a possibility of having any additional tellers help expedite the process, that was my only comment to a staff member prior to being told "se puede callar o se puede ir" (You may shut up or leave)
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January 2024 by Celeste Lévano
I have never had such a bad experience with a bank. They make an appointment for everything and then I asked for a credit card. They tried it on me but it took more than two months to arrive. How despotic the ladies are in serving me. I will definitely change to another one where it is less cumbersome.
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January 2024 by Pat Adams
I have never used this branch before, but was in the neighborhood for a customer appointment this morning and stopped in to make a quick deposit. Lyndsey was the teller who helped me and she was fantastic! The woman in front of me, who was being helped by Lyndsey, was being extremely rude and belligerent, and Lyndsey stayed calm and focused and tried to help the unreasonable customer. I just wanted someone to know what a great job Lyndsey did with a very difficult customer! Nice work Lyndsey!!!
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December 2023 by Carlos M.
I was told by María Pita, who was under the supervision of Roxana Amusifuen, that I could either "Shut up or leave" when I was speaking to another customer in line about the poor customer service. While having a conversation with a fellow customer in the wait line Maria came over and told me in Spanish, as to minimize those who could understand, that I am not allowed to voice my opinions with fellow customers in line. I was told that if I don't like the customer service that I may leave but that I may not voice my opinion out loud. A Federally insured bank allowed a banker to attempt to violate my first amendment rights. Her Supervisor Roxana did not attempt to resolve the issue but rather found it necessary to explain to me that they were doing their jobs when they ignored the line of 18 plus customers. When I addressed my concern to Roxana, as bank lead, that her employee was in wrong for telling someone what they aren't allowed to say I was told she'd put it in her report as she walked away from me. I was told I am only allowed to express my concerns on Wells Fargo's complaint hot line, I did exactly that. Now I have to wait over 72 hours to hear back about this ridiculous behavior. I will add that when this occurred I had not spoken to any staff members except to ask if there was a possibility of having any additional tellers help expedite the process, that was my only comment to a staff member prior to being told "se puede callar o se puede ir" (You may shut up or leave)
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December 2023 by Royal Bush
"When I want to stand in line for 25+ minutes... I FARGO!" In keeping with your in-branch advertising I am sharing some options for your to consider that are VERY accurate. 1pm. 1 teller. 4 "bankers" on the floor. 8+ customers in line. Options; 1. Hire people and pay them a living wage. 2. Close the branch. I am new to the area. I have used two other locations, with the same result. It is not a branch experience, it is a "FARGO" experience. Is this best that you can do?
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December 2023 by Jusu-Wai Sawi
I had the most horrible experience at this branch yesterday (Saturday) and unfortunately from a fellow West African immigrant like me. I went in to access my safe deposit box for the first time since I opened it about 18 months ago. Granted that I had to wait for at least 30mins for anyone to attend to me - I know how it is because I have worked in this space before, but the thing that got me was the fact that this lady from Gambia was basically blaming me for not knowing where my box was located even though I gave her my box number and told her I don’t know. I told her I thought that was her responsibility to be able to locate my box, she started raising her voice at me and asked me some ridiculous questions like, do you remember who the banker was that opened the box for you (over 18 months ago). After 15mins just going round and round, she finally located my box. When I was leaving, I calmly cautioned her to be careful with her approach to customers, because the last thing I would want was for her to lose her job because of bad customer experience, she did not like that and went on raising her voice at me as I walked out. She was very hostile towards me and I keep wondering why. She clearly needs additional training.
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November 2023 by Q Johnson
Wells Fargo has become by far my worst bank that I have by far. You go inside and lines are always packed and why because there is only one or two people working of your lucky. Can’t find a notary person to save my life and I have been two Wells Fargo today. Atm are either hella packed because it’s so busy inside or out of service!!!! I’m over I’m closing my Wells Fargo account and my other two that I have no issues with is what I’m doing for here on out!!!
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November 2023 by Delilah P
Came in to deposit money. One of the employees who was greeting customers told me to use the ATM inside. I had approximately $700 in cash and told her that. She said no problem..because the machine can take up to 20 bills (if i am correct) but whatever it was, I had much less bills than the max. Anyway, I was skeptical and should have went to the teller like I intended to. Just my luck, the machine jammed and although it took all my money, it only said I deposited $280. The atm actually said its jammed and asked how much money did i deposit, so I input the amount on the screen. It gave me a receipt and credited my account for the partial amount. She said don't worry, the full amount will be in my account tomorrow because the atm's are checked daily- THAT WAS A LIE! The next day I got my entire amount but a week later it snatch back all except $280 from my account and it took multiple phone calls to customer service, an investigation, a visit to talk to the branch manager a week later where I learned that the atms are NOT checked daily and more like weekly. The branch manager saw the overage on that machine but I still had to open an investigation. It was a mess to say the least. It took almost 2 months to get all my money and it was during the holiday season last year. It caused me my time and 8 weeks of frustration. NEVER EVER use those ATM to deposit cash and if you do and it gets jammed either go to a manager asap and report it. Do not just walk out and take the employee's word that it will be corrected.
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September 2023 by Michael Barnopoulos
It is becoming a daily habit with Corporate America now. I have an 82 year old Greek mother with a 22 year account at this branch. Due to a recent hiccup in the Wells Fargo system my moms Excel Energy bill has failed to autopay with plenty of funds in the account. Last payment was 06/29/2023. Yesterday In an attempt to pay the bill we called Excel Energy to pay the bill only to be met by a fraudster who attempted to drain my moms account. After we made payment arrangements I began to question myself due to the past due amount difference my mom thought the balance was and the first Excel Energy rep we spoke with I had a feeling something did not feel right. When I called Excel Energy back to confirm the payment set up for the past due amount the 2nd rep saw nothing in the system for a pending payment. I immediately called Wells Fargo and spoke to Keisha and quickly froze my moms account and credit card. Keisha told us to go into a branch the next day, today, and someone would help us. I arrived at this branch around 10:40 and was greeted by the Branch Manager. The BM went on to tell us she could not help us and we would have to wait until Monday to talk to someone. ??? My moms account is now frozen and she can not pay her past due Excel Energy bill. Where is the sense of urgency to help a 22 year customer in need due to an unfortunate situation that started due to a Wells Fargo error ??? After the BM made it abundantly clear that she was not going to help us I asked for her superiors information. The BM proceeded to give me a name and a phone number that rang straight back to the branch!!! The BM here purposely gave me a bogus phone number. Where is the accountability ??? There is none. This is what consumers can expect going forward. Wells Fargo does not care !!!09/21/2023To date no one has contacted me.
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August 2023 by Ben L.
Thank you Gretchen and Brandon for helping me ! Very nice people good vibes they took their time to help me ! (:
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August 2023 by Ahmad V
Came in to open an account. The teller told me the lobby supervisor is booked until next week. Walked out immediately, and took my business to a better organized bank.
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June 2023 by SILERIO R
Waited 45 minutes in line just make a withdrawal. Ridiculous
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June 2023 by Andrew Bachanov
Had an appt to meet with a banker for five days on a Friday at 2:30. Got a panic phone call that day at noon that the banker will need to push the appt to 3pm. It's now 3:30 and doesn't look like they are coming any time soon. The lobby is extremely mustyy and the water machine looks dangerous. Banker when sat down was a 5 so ended up at 3
