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June 2024 by Sarah L Alarcon
WF appts were a bit scarce when I scheduled my appt, but Abdul was incredibly helpful in advising me on what to do about a personal loan (I'm building a tiny house).
Thank you, Abdul!
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April 2024 by Bettina Page
This branch is terrible at best. I faced the most obvious form of discrimination without cause. I arrived at the branch around 4ish. Upon entry, I saw only two tellers and a line of at least 8 people or so. There was someone assisting those who needed minor banking resolutions, but she was the only good thing about my experience there. The extended wait time was not egregious but the idiocy I encountered was. I presented my Treasury check to the teller who scanned it and stated that there was an issue of sorts. I explained to her that I had issues depositing the check in the ATM as well. She stated that she would have to have her manager investigate the matter and override the check issue. This took many minutes, but I was not disgruntled or impolite. She returned to question me regarding the validity of the check. I explained that I withdrew funds from my TSP (retirement) account through the government agency I am employed with. The teller proceeded to follow-up with her manager a second time only too relay that the manager was unable to process an override due to the check's validity or lack thereof. I asked the teller to elaborate because as an ex-employee of a credit union I possess some knowledge of banking procedures. She stated that the message they received was to "not cash this check." I know that is not a real message, but I understood the meaning. I repeatedly asked the teller if she needed the attachment that came with the check for verification. I pulled up my account on the TSP site and showed her the withdrawal history confirmation. I was then instructed to contact the TSP agency to have them investigate why the check was not showing as a valid check. I stepped away from the teller's window without any raised voices or unkind gestures. I spoke with representative, Tiffany , from TSP who was befuddled at the absurdity of the check not being able to be deposited. She even asked if I spoke to a manager. She even thought I was at a bank that was new/unheard of instead of a nationally known bank. I went into detail about the happenings of my encounter, and she said it did not sound feasible that the check would come up erroneous. She did instruct me to contact the Treasury office just in case. I contacted them the following morning only to be told that the bank did not follow NORMAL procedure/protocol concerning checking the validity of the check. I was told by agent 2203 (who is amazing by the way) that the bank can easily (and typically) email the Treasury for any check in question. It takes a few business days for the Treasury to respond but the bank will inform the patron of this hold/wait. He , too, seemed perplexed by the ignorance of this well-known bank and its practices. He then gave me instructions to protect myself and my monies from further scrutiny. I will reluctantly return to this institution but only because the teller printed a code on my original check without explanation. I now must go through this entire process again , but hopefully with less discriminatory behavior.
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April 2024 by Steve
Always understaffed and employees couldn’t be in less of a rush. It really seems they enjoy walking around between transactions to make you wait a little longer.
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March 2024 by michael tennis
Wells Fargo is absolutely disgusting. I was told they wouldn’t have an issue cashing a cashiers check. Well here i am stuck waiting almost a week for them the verify funds on a cashiers check were funds needed to be verified in order to even issue the cashiers check in the first place. Was told cashiers checks are just as good as cash. Well there not that’s what customer service told me they have to be deposited and verified even if there issued by Wells Fargo. Don’t believe the tellers.
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March 2024 by Lynnette Lateef
Closed the door in my face as a customer was leaving the inside ATM he was locking the door and I can’t use the ATM in the lobby! One drive through ATM is down line wrapped around the corner!! I would have been 1 minute or less. No customer service experience at all and rude! Didn’t get a name but Hispanic male!
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March 2024 by Alex Bolin
They only have two after hours ATMs and only one of them works. Have been coming here for at least 3 months. Nothing has changed and the computer that ran the Saturn 5 rocket is faster than The freaking atm that works it literally takes 15 minutes just to get my card back from the machine
If your going to steal from your customers at least do it quickly
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March 2024 by Nathan Arras
Only two tellers working on a Friday. They have about 8 drive through windows and none of them are operational. There's 15 people in line right now, and only two tellers. What a terrible operation and a waste of my time coming here.
I timed my wait and if I had stayed there, I would have had to stand in line for over AN HOUR. I just needed to pay my bill, it shouldn't be this difficult. I had no choice but to leave. I feel bad for the people who had to stay so they could cash their paychecks.
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March 2024 by Edgar Velazquez
Updated:
Took 42 min total from the moment I walked in to walking out .
How many times do customers need to complain for something to be done . Reviews are riddled with comments on ridiculous long lines and wait times . I've been standing in line for over 30min with only 8 people in front of me when I arrived. Only 2 tellers working and a bunch of other employees doing nothing .
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March 2024 by Arlyn G
1hr wait for a deposit
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February 2024 by Chuck Denny
Charging for a savings account seems ridiculous
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February 2024 by Sara Copas
Always get in and out right away. I've never had to stand in line for longer than maybe 2 minutes. The customer service is amazing.
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January 2024 by Dani Somellera
Every time I come it’s slow service, huge lines and only 2 bankers working, drive thru is never open. Would rather drive 20 minutes more to go to another location and it would be faster.
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January 2024 by Carlos Morales
I was told by María Pita, who was under the supervision of Roxana Amusifuen, that I could either "Shut up or leave" when I was speaking to another customer in line about the poor customer service. While having a conversation with a fellow customer in the wait line Maria came over and told me in Spanish, as to minimize those who could understand, that I am not allowed to voice my opinions with fellow customers in line. I was told that if I don't like the customer service that I may leave but that I may not voice my opinion out loud. A Federally insured bank allowed a banker to attempt to violate my first amendment rights. Her Supervisor Roxana did not attempt to resolve the issue but rather found it necessary to explain to me that they were doing their jobs when they ignored the line of 18 plus customers. When I addressed my concern to Roxana, as bank lead, that her employee was in wrong for telling someone what they aren't allowed to say I was told she'd put it in her report as she walked away from me. I was told I am only allowed to express my concerns on Wells Fargo's complaint hot line, I did exactly that. Now I have to wait over 72 hours to hear back about this ridiculous behavior. I will add that when this occurred I had not spoken to any staff members except to ask if there was a possibility of having any additional tellers help expedite the process, that was my only comment to a staff member prior to being told "se puede callar o se puede ir" (You may shut up or leave)
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January 2024 by Celeste Lévano
I have never had such a bad experience with a bank. They make an appointment for everything and then I asked for a credit card. They tried it on me but it took more than two months to arrive. How despotic the ladies are in serving me. I will definitely change to another one where it is less cumbersome.
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January 2024 by Pat Adams
I have never used this branch before, but was in the neighborhood for a customer appointment this morning and stopped in to make a quick deposit. Lyndsey was the teller who helped me and she was fantastic! The woman in front of me, who was being helped by Lyndsey, was being extremely rude and belligerent, and Lyndsey stayed calm and focused and tried to help the unreasonable customer. I just wanted someone to know what a great job Lyndsey did with a very difficult customer! Nice work Lyndsey!!!
