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April 2024 by Bettina Page
I going to try and type this without crying (again). This location is exemplary in every way and I refuse to go to another branch. I almost closed my account because of the horrid experience I had at the branch on Buckley. Where does my story begin? I walked into the branch and there were at least 7 people in line. By the time , I got to the line, two of those seven were walking up to tellers who greeted them with a smile (even close to closing time) The line moved so quickly that my friend parked and came in thinking I was still waiting to be seen but I was already at a teller's window. She was a complete doll and I hate I do not recall her name (it starts with a Y). Although she was unable to assist me in the capacity I needed she quickly spoke to the person who could. The branch manager is nothing shy of perfection. Elisabeth helped me well beyond what she should have. She went over and beyond to get my retirement disbursement deposited. She was apologetic that her abilities were limited on that day but told me to come in and meet with her the next day at 1:00 p.m. and she would take care of me. She kept her word. I arrived early for our next day appointment and she still made time to meet with me and went into thorough detail about how she resolved my banking dilemma and even showed me a copy of the printout of what she worked on. How is that for exceptional customer service?! The entire staff at this branch, including security made me feel seen, safe and heard. I immediately knew that I would continue to bank here instead of closing my account as previously planned. I left there thinking how I could be better in my duties at my own government job. I wanted to show up with the same light, positivity and professionalism that they all exampled. I genuinely loved the atmosphere, people and service here and I will be returning for my future banking needs!
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February 2024 by J Sick
Teller with skull tattoo on hand did not know how to handle an endorsed check.
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February 2024 by HUMAYUN MACKEY
All people working in this place are so slow and careless. Not really professional. Most times they don’t even have enough staff to help.
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January 2024 by Random Stranger
I’m not surprised that this place is getting a 2 star rating. Went there to resolve THEIR issue on my time as the horrible phone customer service can’t get the job done. Basically told that I should use the horrible phone customer service that told me to go to the branch.
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October 2023 by Sherozjon Dadabaev
Not enough staff
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September 2023 by Jhonathan Lozano
don't have enough advisors in this place.
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September 2023 by Anchor Scheduling
I enjoy banking with Wells Fargo, but this exact branch has been my worst experience ever. Terrible bankers that are inconsiderate with your time.
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August 2023 by Bruce Wayne
Horrible experience every time I come here, for a business and personal account I wouldn’t recommend banking here (Chase on Colfax) is a bank I do recommended
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August 2023 by Andry Padron
My trusted bank
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August 2023 by berbere libre
Time to take my money to another bank, this is the worst bank ever,
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June 2023 by DeAnn Miller
So when I arrived today the line was out the door and there was only 1 teller (a new one). I have now been here 30 mins and only 1 person has left. There was no greeter either. They did put another teller on but it is still absurdly slow. I am very dissatisfied with the time it takes to be seen and how long each customer has to wait even when they do make it to the counter. Very disappointing!
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May 2023 by Nsoseh Quistoran
It is a good bank. Wells Fargo has always been a good and reliable bank. It's just a few minutes walk. One bank people can confidently rely on.
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March 2023 by Laryssa Gomez
Rude bank tellers and managers. Only 1 bank teller during peak while managers sit at the desk in the corner and talk. Definitely don’t recommend this bank.
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March 2023 by Melissa Green
Really good bank, just wish they had more tellers at one time all day so the lines would move faster.
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December 2022 by Marcelo Payan
They never have enough cashiers! You need an appointment for everything! First bank is the way to go!! First bank is faster, any cashier can notarize!! Wells Fargo says they build relationships. They build wealth on our stupidity to bank with them. First bank here I come!!