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January 2024 by Billy Tjoa
Very helpful staff. Helped me with all trailer and towing questions
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December 2023 by Hannah Jorgensen
Not satisfied with customer service level in any regards with employee Barnaby. He took 2 personal phone calls while I was being assisted with my reservation. I showed him a text message from UHaul stating I would be credited $350.00 due to my reservation location being changed. I asked for assistance and he did not want to help. He then tried to make me feel bad saying he would need to call his boss who’s on vacation: when that’s none of my concern. And thah credit to we not applied. Go elsewhere- terrible service and not professional.
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November 2023 by ghost girl
Best uhaul in Aurora
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November 2023 by The MELTING
It's a typical storage facility, nothing special.
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November 2023 by Alex Xxx
Why do you only have one person working ??? The line is super slow and I came in a hour before my appointment with my movers. I am just wondering and very upset
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November 2023 by Kim Ma
HORRIBLE CUSTOMER SERVICE. BECAREFULL with a MEAN, RUDE and UN HAPPY Charlene Gibson agent!
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October 2023 by Larry Laskowski
Terrible experience. Will never ever go backVan was dirty. Had to clean windshieldWindshield crackedStaff rudeHad to walk thru the lot that was like a construction zone to get the van I rented.Asked manager to drive it up as I am scheduled for knee surgery and he would not help me.
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September 2023 by Emily Heredia
Good service
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September 2023 by Steve Mys
A little slow, truck was great for needs but transmission slipped.
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August 2023 by Amy
I had nothing but positive experiences here. Rodney and Jerry were fantastic managers/owners. All the front desk employees were clear with information and kind. The workers checking trucks back in were prompt and helpful. A total class act and would not hesitate to rent again here. Highly recommend
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August 2023 by Phillip Savin
My man Rodney Davis is an incredibly hard worker. Today one of his employees did not show up for the morning shift but he is steadily working hard for all the customers in line and not once complained. This man deserves a corporate position!!!
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August 2023 by Jomo Seleshi
Don't even deserve 1 Star
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August 2023 by J “Jax” S
Really wish I would have read the reviews before renting a uhual from this place. I was completely misled into thinking I was doing a one way rental so I could return the truck closer to my home. Rodney Davis, I guess he is a manager there, was who rented the truck to me. When I asked him if I could return it to a uhual by my house he recalculated my mileage and since it was cheaper to return it by my house obviously I thought that’s what we agreed on. Aurora is on the other side of town it’s 25 miles from my home as a posed to 4 miles to the uhaul by my house. He said I had to return to Aurora now and that he never agreed to the one way. It’s a no brainer that it would be less mileage to return it by my house yet Rodney said that he was recalculating, and it was less mileage for me to return it all the way to Aurora. What kind of math is that??So now I’m going to be charged for 25 miles more than what I had originally planned on. And because he was the one that made the mistake he’s now saying he never said that I could do it one way and that when he was re-calculating, he calculated that returning it to Aurora was less mileage that’s a lie. The bad reviews on here are real pay attention to them. They are not right there. Very unorganized, unprofessional and untrustworthy.
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July 2023 by Dayan Jimenez
Assistant manager Charleen Gibson don’t have any customer service skills and likes to street fight customer outside the UHAUL doors like fight club. She’s a horrible representation of the name UHAUL for this location. She shakes when talking to customers trying not to punch them. I didn’t get a confirmation of my UHUAL storage account closing. I’ll like to set a meeting with general manager Rodney Davis jr. to replace her as an assistant manager. I also filed a corporate complaint for review of footage.
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July 2023 by Josue Morales (pr)
dolly i rented their had a small peotrisioj oj the front of the dolly. so small to notice until youre looking for why all your furnature has a 2 inch GASH at the same hieght.
