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November 2023 by Tina Silva
This store needs way better systems ! Running around acting busy while doing nothing is not okay when you have 40 people in line. I asked to see something in the covered box and no one even cared... please do better humans no one wants to stand in line for 30 minutes waiting to give someone money. I will just avoid this Ross from now on.
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November 2023 by Othman Yasin Omari
Got everything I wanted in Excellent Quality and Affordable (cheap) price.Keep it up,you make common people look "a million dollar"
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November 2023 by Adriana Castorena-Castorena
Store was very messy. Found lots of stuff but once I looked at the line I was double thinking if I should wait. I ended up waiting in line for 50 minutes.
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November 2023 by Wendy Grandestaff
Always has something new. Good stuff. Buy it when you see it or it might not be there again.
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October 2023 by Atm Limo
One of the register stuck or not working, I asked to get service to other register, but Newell who’s the supervisor by northeast Aurora declined my return clothes. I will never go that sore again.
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September 2023 by Tiana C.
Really goofy that they won't let you take the carts out of the store into the parking lot...especially if you opt out of bags. They actually have someone there checking. Why don't they pay for someone to push the carts inside. They literally have a cart holding section outside the store. Make it make sense. All I can think of is laziness. Also insanely long lines with one or two people working
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September 2023 by Gulbahar Shakir
Bad customer service the Associate don’t respect customer not buying from this location again 0 star for them
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September 2023 by Tiny TT
For the 1st time since early 2021, the lines for purchasing items were not by the dressing rooms.
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August 2023 by K AL
I was surprised, but happy that Amazon has package lockers inside the store
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August 2023 by Stephanie W.
Long lines!! The store is very messy. I was told to stand in the long lines to do a return. At other stores there is a returns line thats separate.
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August 2023 by Kathy McKinnon
I was surprised, but happy that Amazon has package lockers inside the store
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July 2023 by sandy chavez
I’ve never had an issue with service at this Ross. The guard up front is always friendly and welcoming. The only reason I give this Ross four stars is because they could use some help with getting more cashiers. Other than that everyone has been friendly every time I go. And I always find great things.
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July 2023 by Rebecca Lacota
Always find a great outfit in a hurry. I'm a faithful Ross shopper since 1998.
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June 2023 by Isabel C
WORST Ross store anywhere. Today went in, shopped, waited in line. Only 2 cashiers.... 30 mins later... to find out accepting CASH ONLY. What a waste of time. A sign on the door or at checkout or "store guard/greeter" at front could have let me know as I walked in (like she did as I walked out WITH NOTHING. This store is always a mess and always a nightmare. Don't know why I even try anymore. Exactly proof of why I drive to Brighton or Southlands store.
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June 2023 by Carmela Ruiz
Waited in line for 5/10 min everythin was good until it was our turn to check out an anger employee walk out the return section with the door on the side and literally SLAMMED the door behind him. This employee turned out to be the so called “Manager” Joe checked us out. My total came up to $65.00 I paid with a $100 bill he automatically shakes his head in a rude manner and says “ this is why we have big lines guys because you don’t have exact change”I don’t kno if the dude was having a bad day but his attitude was unacceptable especially as a “manager”
