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March 2024 by W Hu
I don’t usually write reviews but after receiving some help from Paul, I had to. I’ve been struggling with medical issues and because of it I am delinquent a few months. I finally was getting ready to discharge and I received a message they were planning on selling my unit. I called in and spoke to Paul and explained to them my situation but basically nothing could be done was nothing after they took a few hours to speak with someone that could try to help me. The reason I’m giving this place (more so this person) 5 stars is because Paul called me the next day and offered me a better option after he fought for me! i don’t know many people that would a. still be thinking and even bothered about my situation and b. continue to fight and help me. Thank you. Given my situation, it means so much.Unfortunately I won’t be able to make the offer and I will lose my unit, but I’m just happy someone tried to help me - a complete stranger.
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March 2024 by Pat Wilson
I have to say that the staff at this location was outstanding. What impressed me the most was the availability of the front desk staff. Shamaile was very knowledgeable about the operations and gave me great advice on the best unit for my needs. Overall, I was treated like a valued customer and would recommend this location for anyone's storage needs.
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March 2024 by Allen Bates
Debbie did suggest a great job placing me in the best storage unit I could have expected. Everything I wanted, good help.
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February 2024 by Marilyn Dees
Had a slightly frustrating experience with a gentleman on the phone when my friend and I asked repeatedly for a ground floor unit and were given a second story one instead, but Shamaile cleared everything up for us immediately. We greatly appreciate her assistance!
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February 2024 by Eduardo Campos-Payan
Access does not work after 6:00PM even if the sign says they close at 9:00PM. Nobody is ever in the office and it is practically impossible to find someone to pick up the phone for customer service. Do not rent here.
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December 2023 by mike
Shamaile she did a great job if any questions and you need a job done go to her she will take care of your
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December 2023 by Brooke Kelly
My husband and a friend just returned with a whole truck load of our stuff. The employee went so far as to “THREATEN TO POP” my husband! (It’s all on camera) but I am completely shocked and appalled by the level of disrespect and unprofessionalism. Moving is the worst anyway but this is just one more thing to go wrong. So frustrating!!
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December 2023 by Phuong B.
Absolutely DO NOT rent from here if you value your stuff. Our stuff got broken into and the office claims to have called us (we have no missed calls from them). They have bullet holes in their windows, unhoused people live here, and the elevator works half the time. There’s always people hanging out here like they live here. Not to mention, there have been used needles in the lot, and the management clearly doesn’t give a rat’s tail about managing this place. You have to rent a cart from them and if you bring your own it’ll get stolen. Here’s a photo of our stuff ransacked and/or missing. If you try to call them, good luck getting through, as there’s never anyone even working the office. Oh! I almost forgot, they also tried to raise our rates despite telling us our rate was “locked in” for a 90+ weeks. 10/10 WOULD NOT RENT HERE.
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December 2023 by Jennifer Lambus
From start to end, Sha'maile helped me through it all. So many things in my move went wrong, but thanks to Sha'maile my things are stored safely. I'd give her 20 stars if I could.
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December 2023 by Daran Brown
Quinton B. your new employee is a great person he has perfect customer service... He helped me pay my bill and explain everything to me the right way!!!! 2 thumbs up
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December 2023 by Nobody
DO NOT rent from this facility. Break-ins, unfixed doors to buildings, ZERO communication (and false promises of follow up from Shamelle, which she will later deny), unprofessional staff, icy sidewalks (believe me, this place is NOT worth injuring yourself for) and a District Manager David Buck that is totally irresponsible and nearly impossible to get a hold of (don't let the Escalations line fool you -- David Buck WILL NOT contact you within 24-48 hours, he'll have a minion do his dirty work). The lack of professionalism at this place is all over. From David Buck down, YOU are going to need to follow up with THEM, not the other way around. I've never actually had my phone call answered while calling this site, and the door to the office is frequently locked without explanation or way to contact a staff. Don't bother telling DAVID BUCK, this guy has the same victim mindset that HIS hire, Shamelle, has. It's more about defending egos than about fixing problems here, from the top down. Given the recent mass break-ins (which I hold DAVID BUCK directly responsible for, the door to Building B was broken and unrepaired at the time of the break-ins), and the HORRIBLE communication and follow-up/thru that ensued, the repeated follow up I had to do with the site just to get my unit fixed, AND NO RECOMPENSATION BY DAVID BUCK FOR MY TROUBLE, you're better off storing your belongings anywhere but here. THIS SITE IS A SCAM. You've been warned. Update: STILL HAVE NEVER HAD A PHONE CALL ANSWERED AT THIS SITE NEVER NOT -- worse than any government agency, this place is a total joke.
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December 2023 by Veronica Chavez
I have called every day for the last 2 n half weeks. Not once has anyone answered the phone or returned any of my messages. I work normal business hours and just can't pop in.
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October 2023 by Vincent LaBella
Wow.Awesome job Jeff & Shamaile.You guys have great customer service.Very professional my friends, I appreciate all the help that you guys have given myself and my family.
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October 2023 by Bongha Lee
I forgot her name. Alice? Maybe... she was African American with red dyed hair. She helped me tremendously for the day when I needed to store my stuff. She was kind and thorough. Recommended
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September 2023 by ProjectCrypto
Aug.28- Hey Jeff was a great help getting my rental today. Very informative and great communication. Thank you all very much