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December 2023 by steph l
I really enjoy this gym! The equipment is tip top and the employees are awesome! The chick with all the tattoos I can go without but Jessie is absolutely amazing! He is so understanding and respect of everyone who comes in! He runs that place so well and it shows! This company is lucky to have him! Big shout out! :) wayyy better then 24 hour fitness just saying!
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December 2023 by Haley Macha
DO NOT GET A MEMBERSHIP TO THIS GYM.I cancelled my membership TWO YEARS AGO and I continued to be charged despite constantly reaching out about it and I am STILL fighting with them to stop charging and actually cancel. They do all of their billing through Peak Payment Solutions now, go look at their profile on the BETTER BUSINESS BUREAU. Full of complaints just like mine.When you call to complain the only option is to pay whatever they want you to pay to cancel what you have already cancelled. And they will keep billing you.Unless you intend to be paying this gym for the rest of your life, don’t do it.I would recommend going LITERALLY anywhere else than here.
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November 2023 by Darrien S.
I hate this gym they killed my motivation to work out multiple times I paid for a year membership and he didn't even ask if I wanted a buddy pass they are not understanding at all I jogged from my house to there with my brother onece and they said since I didn't have buddy pass he can't come in I feel like they should've let us in just that one day and I would have added it then I came in once I couldn't pay at the time I got paid the next day so that's when I was going to pay so I decided to try my bros buddy pass and they stopped our workout to kick us out even when I told em Ill pay it tmr I ant to mad bout that but still it ads up to he absolutely despising this gym they're equipment isn't even worth the stress of them doing allat I recommend 24hr fitness
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November 2023 by Shaheen Johnson
I have no issues and my bill didn't change after Crunch closed. I've been with this gym on/off since 2018 and the only time I left was because of previous management, other than that, no complaints.
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October 2023 by Nathan Umanos
Place is for lifting, not a Disney experience. It's a spendy gym close-ish to the hood by a sad mall, so IT'S PEACEFUL DURING PEAK HOURS. It's got what you need for gains without being socially burdened. Dumbells to 125, 2 power racks, 3 smith rack cages, and 45s everywhere. If a cable machine is broken, they have an olympic weight machine equivalent. Olympic weight machines are hard to break. Showers have hot water, just bring shower sandals and your own Aveda. I'm not using their sauna. #payingforpeace
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September 2023 by Nik James
Prestige Fitness Aurora, is a place that truly defies the norms of cleanliness and maintenance. It's like a case study in how not to run a fitness center. Here are the glaring issues you'll encounter:Bathroom Neglect: The bathroom here is a real testament to the lack of cleanliness. Piles of toilet paper accumulate for weeks, showcasing a clear disregard for basic hygiene. It's evident that the staff doesn't prioritize regular cleaning, not even in the bathroom.Machine Melodrama: Machine breakdowns are as common as treadmill sprints at this gym. What's worse, they take an eternity to get fixed, and when they are, it seems like they've used hardware from the nearest hardware store instead of proper replacements. The result is a collection of patched-up equipment that's more Frankenstein than fitness.The Silent Morning Staff: The staff's indifference doesn't stop at maintenance; they also excel at avoiding simple greetings. The morning shift, in particular, seems allergic to saying hello. It's not much to ask for a friendly acknowledgment, but it's a rarity here.Missing Essentials: Routine checks? Not a thing here. You'll often find things out of place, empty spray bottles, and paper towel dispensers running on empty. It's as if basic stocking and tidying duties are nonexistent. But at lkeast the staff is good about opening on time, closing on time, and turning off the TVs at night.Filthy Machines: With staff neglecting cleaning, it's no surprise that gym-goers rarely wipe down equipment. The machines, consequently, are likely teeming with germs, making your workout more of a health hazard than a health benefit.Locker Room Chaos: The locker room is in shambles. Broken showers, missing locker doors, and a barely "now" functional sauna are the highlights of this sorry space. It's a wonder that it hasn't been declared a biohazard zone.Vanishing Weights: Despite posted signs prohibiting gym bags on the floor, this rule is rarely enforced. Consequently, a considerable number of free weights and plates go mysteriously missing, probably making their way home with some industrious gym members.Perpetual Porta-Cool: The gym's refusal to invest in proper AC repair results in the unfortunate sight of a porta-cool stationed on the floor all summer. It's an eyesore and a testament to the gym's reluctance to invest in improvements.Budget Fitness: On the bright side, if you're paying a low monthly fee, you're getting precisely what you're paying for: a gym that appears uninterested in reinvesting money to enhance the gym-goer experience. It's a true case of "you get what you pay for," and higher expectations may lead to disappointment. I was "lucky enough" to get my membership and everyone else's membership from the now-closed Crunch Fitness Gym. However, if I wasn't paying $30/month, I would likely be paying more which, under normal circumstances, I would have asked for all my money back by now.In conclusion, this gym's laundry list of issues, from poor cleanliness to equipment neglect, is a clear indicator that it falls short of even the most basic standards. If you're content with a bare-bones, budget fitness experience, then perhaps it's tolerable. However, if you expect a well-maintained and welcoming environment for your workouts, you may want to look elsewhere.
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September 2023 by Cary Cook
So let me start by saying I’m so glad I found this gym! It’s perfect, always clean, good hours, nice employees, TONS of equipment, never too crowded, and the other people that work out here are very polite and considerate.But by far the best thing about this gym has been my trainer, Alicia! She has been so supportive and helping me pursue my goals that I’ve wanted for years!! Definitely check out this gym as soon as you can!
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September 2023 by Jazmine Williams
This company’s business practices are fundamentally flawed. Zone goes around buying out other gyms, downgrades existing gym membership passes without notifying the gym goers. And when you have questions, complaints or concerns that they don’t want to answer, or can’t find a solution to. They allows their staff to call the police on people. My husband has been at prestige in Aurora for over 7 years and this is ultimately the worst gym experience that I can ever encountered visiting as his guest. The gym staff has no professionalism there is never anyone sitting at front desk to greet gym goers, and it seems they have No customers service skills or organization. Instead of finding solutions to problems or new policies they changed they treat people less than. The management at this location is concerning. The entire company obviously has issue after reading such horrible reviews. Also, the AC still isn’t working after 2 years, the building literally reached 96degrees on Sunday causing us to have headaches.
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September 2023 by Lightning Express LLC
I love this gym because of the running track on the second floor, I been going there since 2012 , but man I really wish they would add better equipment, can we request more ab machines and hip thrust machines please . I had to get a membership at prestige fitness because they have a really good section with just ab machines , and Vasa fitness because all of their machines are legit and they have a really good equipment for us females to work on out legs and glutes . I would choose prestige fitness if they had better equipment, because the track is plus but the equipment makes me want to go to other clubs
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September 2023 by Eric
Excellent gym! Staff is very helpful and the facility has every peice of equipment you need for a great workout. Love the indoor track!
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September 2023 by Dan T.
Love this gym! Go see Jessie! Has all of the equipment and weights that you need. And an indoor track.
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July 2023 by Kylie Williams
#theysuck. They are negligent with their equipment. A broken machine ended up falling and lacerating my hand (needed to get stitches) and tore the tendon from my pinky finger to my wrist. It’s been 4 months and I still can’t hold a pen properly. Haven’t heard back from anyone after many attempted calls and emails. Also come to find out they are still charging me 3 months after my contract ended (did the 3month contract) so I cancelled autopay through my credit card company and SOMEONE IS INPUTTING MY CARD MANUALLY. Avoid this place they are the freaking most annoying mistake I’ve ever made in my life.Don’t believe me? Read the “professionalism” the owner has when replying to people’s bad reviews. Gaslighting and blame games all day. Grow up Prestige
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July 2023 by Karen V Serrano
I’ve been going to this gym since 2018 and it’s been declining ever since. The gym is disgusting. People don’t wipe down the machines and there is so much chalk on the barbells. The weights are a mess and are never re-racked. On top of this, the AC has been broken for OVER A YEAR. The gym temp will reach 85°. I wish I was kidding. It gets musty and sweaty in there ? Management has no desire to fix the AC, clearly since it’s been over a year. The machines are also always broken, and it takes forever for them to get repaired. It was nice while it lasted, but I’m very happy I’m at a new gym. 10/10 would recommend switching your Prestige membership.
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July 2023 by svetlana como
First I have never even signed up with them, I had a membership at Crunch Fitness, which got bought out. No correspondence from this place, no welcome letter, address, suggestion of cancellation, nothing. Tried calling them to cancel - no one answered the phone or returned my call. Tried calling another Prestige Fitness location - the response was we can't help you. So this is probably a Prestige Fitness thing. When I finally got ahold of someone, they said I have to come in and cancel in person. I live 45 minutes away, so clearly not feasible. Then, oh, you can cancel in writing. But since it is less than 30 days we will charge you AGAIN! the only way to avoid extra charge with this place is to cancel on the very first day of your billing cycle. They absolutely did not care that I never even intended to work out there. They have no idea what customer service is.
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July 2023 by Rob C
They charge you for everything, even the free snacks. Then when you cancel they say it takes 30 days. Jesse the manager has no empathy or customer service and said to me he didn’t care about a negative review. Glad I’m leaving for another gym.
