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December 2023 by Kevin Nguyen
Staff is welcoming and friendly even at 5AM in the morning! All equipment is well maintained and is working, what more can you ask for!
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November 2023 by The Donald
(Upset War veteran) The girl at the front was very nice her name is ( Keiondra ) She says hello and is very kind and was helpful, the guy with dreads ( don't know his name ) is cold… you say hello he ignores you, you say have a good day and he gives dirty look... very rude with angry face he stares but in an aggressive manner... he needs to do better and be nice especially to a older guy like myself, otherwise he should go get another job or hang out on the streets with his homeboys who also act the same way... ( no respect for the older generation ) For this reason alone I won't be attending this gym anymore ( he completely ruined my mood ) I will be going elsewhere (probably lifetime fitness) where they know how to treat a veteran who served his country with a smile and treated kindly and greeted when I enter in the morning.
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November 2023 by Val J.
I like this location. The staff is friendly and helpful. It's cleaner than other gyms I've been to. The atmosphere is very nice. Every other patron I've run into have been polite. It's never too busy so a quick workout is possible. The equipment is kept in good condition. Overall this is a nice place to workout.
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October 2023 by Samuel Moye
I have been a member at this location for 1 month and since day one 2 men's showers are broke not to mention the handicap which makes them noncompliant. No effort to repair amenities it just needs a $10 shower head. Also the only water Fountain has been broken for 2 weeks now! No water besides bathroom sink or purchase from them. Incredible!....
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September 2023 by Dale
I used planet fitness back home before I moved here and love it, coming to this location I would say that it’s definitely a massive step down. I haven’t had any issues with staff or anyone there everyone seems nice, my only complaint is the set up of the gym itself as it is done extremely poorly. I understand planet fitness model isn’t really weight lifting and they always have a lot of cardio machines to actually lifting machines but this location is extremely expensive, it’s just cardio machines forever here and a very very tiny section for lifting. I’d say great for a beginner or someone looking for cardio as this place is usually empty(guessing because the design also) so there a 100 free cardio machines.
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September 2023 by Jasper Tiscareno
This place definitely struggles. Cranky staff, many no shows, every once in a while a good positive staff member gives a good experience. Hardly anybody at the front counter when you need them. None of them ever know how to ring up a drink. You can never get the 2 for specials because they dont know how to use system. They close early. Shut off lights unnecessarily when your working out, take equipment when your using them. Poor management. Get it together guys. I wish it would of worked out. Ive been coming. Since they opened and have been putting up with too much. Time to break the cycle.
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September 2023 by Diedre Walker
Went to this planet fitness while on vacation from NY. Had a problem, pulling up the Planet Fitness app to scan it.. I asked the the young lady behind the counter to help me. She was extremely rude never once made eye contact with me, I asked her if she could look me up by my phone number she claimed I was not in the system. I have been a black card member for 10+ years. I told her that her attitude was nasty and this point she told me that it is not her fault that I did not understand how to use the app and walked away. I am a black female and really can’t help but to believe that the manager Kylie would have been more helpful if I looked more like her. For this to be a no judgment zone, I felt very judged by Kylie.
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August 2023 by Melissa H.
Very clean gym. The equipment is well maintained. The employees are very friendly. Nice layout, and easy to get around.
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July 2023 by jake wolf
The dude with a coloring book for a face is never at the counter, always sitting in the employee room on his phone watching videos. And the past 10 times I’ve been in at this location no one ever is at the counter and I’ve had to wait 15 minutes for some one to finally come to the counter so I could use the hydro bed.
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July 2023 by Anicia S.
It's fine to hire teenagers but when problems arise such as fees and contracts it's just frustrating dealing with them at the front. I know they don't care and I honestly don't expect them to but with a discounted service experience, this gym should not be charging the amount of fees they do. I've been going to this gym after leaving lifetime to cut back on expenses for only 2 months yet have now been charged over $100 for the startup fee and annual fee combined. Again this is only 2 months after the initial sign up. And it's $60 to cancel. Lifetime fitness would've been the same at that point and I had never been talked to the way they do here. I should've looked into the contract more but I was trusting that this was actually a better deal and that the wording would not be deceitful but it was. And the same day I signed up I get an ad for no commitment no annual fee which is also irritating. If the girl at the front would have been apologetic or even waived the annual fee, I would have happily stayed and continued my membership. But at this point I'm pissed with the entire thing and her attitude does not help the situation. How a situation is handled goes a long way, and not only will I not be paying anything to PF anymore I will not be saying good things to anyone. This isn't an attack on that girl but PF simply needs to have better hiring practices for these types of situations.
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June 2023 by Abby LaCroix
This gym is amazing!! It is so much better than my gym back home. So extremely clean and the staff is very friendly.
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June 2023 by David Young
You can never cancel your membership no corporate services they have stolen over 200 dollars from me and there is no recourse other than closing your bank account
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May 2023 by Tania R
I've been going to this gym since November and I go here about 3-4 days a week, and I love it! The cleanest and nicest Planet Fitness I've ever been to. The equipment is always well maintained and I'm always seeing the staff on top of (deeply) cleaning throughout the gym. Not to mention how friendly everyone here is as well as management. Happy to see the same faces everyday and to bring my friends to such a nice gym. Thank you for making this a gym I look forward to come to every week!
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May 2023 by Jenae Jiner
This is the cleanest planet fitness I have seen. The air smells good, it’s nice a cool so you don’t over heat during your workout. There is plenty of space considering the outside looks small. There is enough cardio machines during busy hours. The staff is very bubbly and welcoming. It’s affordable and I truly love this location!
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May 2023 by LaDonna Jones
Not very welcoming. I should have kept with my home gym. I brought a guest and was told that they couldnt use the hydro bed though I'm a black card member.... Doesn't happen at my home gym. People acting like children leaving personal items on several machines so no one can use them... doesn't happen at my gym. Some guy wanted to actually fight my son over a piece of equipment...again...never seen this before until I visited this so called gym/ boxing arena. I'll steer clear of any AURORA locations. The violent/ childish climate is not my thing. Management...do better.