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December 2023 by Valerie R.
Took my 6 year old son to pick a new tank to upgrade his geckos cage. And once we selected one, I asked the associate to assist it with bringing it down from the shelf, only for him to say, "sorry, but this is no longer on sale, it ended yesterday. I can still bring it down if you want. Sorry to be the bearer of bad news!" Very disappointing for the experience and my son's sadness that we didn't end up getting it. I've always used PetSmart for my purchases for my dog and our gecko. We left our basket and walked out. Thanks for the not so good experience.
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December 2023 by Garrett F.
*CUSTOMERS CHECK YOUR FRESH PET* I am disgusted and disappointed by this location. I ordered fresh pet from this store and they gave me a roll that was outdated by a over YEAR. If I wouldn't have noticed this couldve made my puppy very sick. Im not sure how its even possible to still have that food after a year being expired let alone selling it to customers for there pets to eat. I've never written a review before but this one was too much to not post
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December 2023 by Gabrielle Trollinger
Organized, clean, with friendly, helpful staff. Found what I was looking for with no trouble.
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November 2023 by Becky S.
UPDATE: We received a call from corporate confirming that there is no store policy about certain times you can buy pets or certain associates that can handle pets. They gave us 50% off the hamster my daughter wanted. Bummer that we came up against all of this just for a $22 pet. Original post: I'll start by saying I have always loved PetSmart better than other retail pet stores, and it is my go to place for the literal zoo at my home. But this one on Gartrell Rd, I would give it a half star or zero stars if I could. Bottom line: we were told 2 different reasons why we couldn't buy a hamster at a certain time before closing, so something clearly is fishy (no pun intended). First the cashier told us that the manager whom she had asked said there wasn't enough time to do a live animal sale. At this point it was about 20 min before closing (although we had been there for about 20 min and had waited at the register to ask for help), so all things considered I was annoyed but willing to say oh well. I wanted to give them the benefit of the doubt, but I also know how things are in retail when you're trying to close up and associates typically don't want to give amazing assistance at that point in the day. The cashier was super nice, but her asking me to come first thing in the morning clearly showed her lack of perspective...that many people work during the day and shop evenings when we can. When we left, I noticed the manager himself was outside collecting carts. I asked him about the situation and told him we were very disappointed. His response was first to blame us for being there now 15 min before closing (which was clearly his first priority). Then he told us that the "special associates" that sell live animals typically leave by 7 or 7:30. I told him that really needed to be advertised because people come to the store to buy live animals during their advertised business hours. I also am shocked that a manager doesn't know how to do all the jobs in the store. The clear priority in his mind was closing up the store rather than giving assistance to us. I have bought many animals over my 22 yrs as a mom, and I know the process isn't that complicated. I also know when I'm being brushed off, too and when someone is giving me a bunch of baloney.
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October 2023 by Shireka Dednam
Had a bath appointment today.I Came in to drop my dog off which he was there 2 weeks ago but he has ONE knot and Jenna denied his appointment. 1st off she wasn't even the one i scheduled with second off they dont have any grooming appointments for 2 more weeks and he needs his bath,so what do they think would look like in 2 more weeks, and people dont want their dog Sculpted . 3rd off i have mobility issues so to have a customer come all the way there not knowing what they went through to get there to be denied the appointment. Usually they would accept the appointment and spot shave were needed, but to say you couldn't do it at all is not professional and im very disappointed in the treatment when we've been customers for years and my dog goes every 2-3 weeks and we tip.
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September 2023 by Queenie Zheng
Pretty good service but we bought a few guppies and by the time we got home 2 of them had died and one died after being put in the tank for one minute. They were dying and coming back to life but after a little they died so be careful if your buying fish here. Another edit so 3 more died and I think one more might die soon since it stays at the top gasping for air
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September 2023 by Byron Hunter
Great customer service, friendly staff. They were very helpful, kind, and friendly. Was I great experience getting items for my puppies.
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September 2023 by Wendie DeJesus
They are very nice at the grooming salon, they take care of my pet all the time
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September 2023 by Anne Hallock
Jenna T. Is the the best! She does such a great job with our golden Rocky and he loves to showoff his new haircut and style?
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July 2023 by Derek A
This location is critically understaffed at almost all times.Those who work here however are friendly and knowledgeable.They genuinely care and do all that they can.The fifth star loss isn't their fault, but the fault of a lack of manpower.
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May 2023 by Jarred Wilson
Yo petsmart doesn’t really care about your pets or you for that matter. Gave them a call to get my dog groomed for the first time and employees said that since he had a bad note he couldn’t get groomed. I explained to them that my mother had asthma and they still did not care. They couldn’t tell me what store this happened at and I have no recollection of ever getting him groomed. They only said that he bit someone in the lobby. I then brought up that the only time he should of been in the lobby is when I would be there and I have never seen my dog bite another person. Use to love pet smart I even worked there now I will choose to shop somewhere else. The reason that did it for me is when the manager hung up on me after me waiting on him to clear the whole situation up. Worst customer service I have ever seen. I will shop online for my pet supplies from now on.
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May 2023 by Emily Moritz
Very nice workers, love the place in general. The dog toys and cats toys I have bot here have been the best toys I've bot from anywhere! I do recommend going here!
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April 2023 by A M
I bought some different flavors of Applaws for cats. One of them was expired so 2 days later I called the store and talked to Scott who claimed to be a manager. He said he would have someone look into it. Two days later I went into the store to exchange the expired Applaws food and pulled the whole box off the shelf and gave it to the lady at the front register. I also informed her that there were other Applaws that were still on the shelf expired. So I guess it is the customers job to check the expiration dates on the food and not the employees. Check the expiration dates everybody.
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March 2023 by Stephanie Varnell
Gabbie was our groomer today, when I dropped off our Husky, who is a tripod, which I informed them of a head of time, she seemed very inconvenienced, she had no customer service skills at all. Completely opposite of the grooming staff the day before with our other Husky. He was scheduled for 4 hours for their Furiminator treatment, plus their luxury add on. At 3.5 hours she called to let us know he was done and that due to recent changes in their policy he would not be welcomed back because he wasn't able to stand long enough and that they weren't able to perform the nail grinding. When I asked to see a copy of this recent change in policy, I was told they don't provide that to the public, by the store lead, citing the safety of the pet being the reason for policy change. I picked him up but still smelled of wet dog and was not fully dried. Again, complete opposite of our experience the day prior with our other dog's grooming. I would recommend them still, but I would not recommend Gabbie at all. You could tell she didn't want to be there and I if she doesn't want to be at work I question her desire and willingness to provide quality service for your pet.Update... they failed to mention they cut the pad of my dog's back foot. Perhaps that could have contributed to him not being able to stand as he only has one back leg. He is struggling to walk because of this.
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March 2023 by Megan S.
My husband took both of our dogs in and I don't even know what to say. We asked for a teddy bear cut for our puppy which they let us know they might not be able to fully get done since it was her first time. It doesn't even look like they attempted to trim her body. Her poor little face looks really weird; they unevenly cut around her nose and eyes but left her head and neck untouched, which let's just say isn't a good look unless neck beards are your thing. Now, I get that stuff happens but they still charged over $120 for both dogs when they didn't do what we asked, or even come close. She's just as shaggy as before except now she doesn't have her cute fluffy face to match. The other girl just got a shampoo and nail trim, so not sure how they came up with that charge but, yikes. Seems pretty off and super unethical to charge up the wazoo for a job you aren't equipped to do and/or don't even try. We wanted the girls to look nice for family coming into town. Very, very disappointed. Looks like I'll be doing home cuts cause I'm definitely not taking the girls back. You go to professionals because they're supposed to be trained and equipped. If I wanted my dog to look hideous I would have buzzed her myself and saved the $120. My husband and I usually read reviews before we try anywhere out for really anything. We've always had good experiences with PetSmart in general so we didn't even think twice. Man, I wish I'd read reviews because it seems like the grooming department gets consistently terrible feedback. What a shame PetSmart doesn't take more pride in their product or employee better trained staff. Won't be back. Update: our tiny one came home with her collar on so I didn't initially notice. But, it appears they tried clippers on her neck...cause she has cuts. They told us if they were able to do her cut they'd do an inch. So, not sure how they shaved her skin raw. Seriously, don't y'all review resumes before hiring?