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March 2024 by Rachel M.
do not take your pet to Emily the groomer at the Aurora s. Ironton Petco store. I made an appointment and came to groom my dog and this particular groomer is just a swindler who overcharged me for a bath and a shave of my dog. I have usually been paying $65-75$ dollars and with inflation the prices went up to 100$ to groom my dog, which is fine and understandable. Emily the groomer charged me 134.99$ for my usual groom. She then preceded to try to get more money out of me by saying oh it's been a while since your groom and if you want to file the dogs nails it's an extra charge we cut the nails but dobt file them unless you pay extra. On top of that she charged my dog the price for a large golden doodle when my dog is a standard size pure breed poodle. I kept telling her that and she kept arguing and telling me that in the system he is a golden doodle and I'm not going to change that and that's how I'm going to charge. She then began to tell me that anyone else would charge me $150 to groom my dog. I have previously groomed, my dog at chewy's boutique boutique and I was charged $90 for a full groom and nail trim and file and a bath as well as cleaning the ears and everything that's included in a full grown and I was not charged $150 but only $90. The haircut that I got for my dog was a full shave as I always do because his hair grows really quickly so I try to keep it really really short so that he's more comfortable and for that I was charged $134.99. it is absolutely ridiculous that Petco does not have a grooming manager that can put proper standards for their groomers not to overcharge clients and not to try to swindle clients that have been going to that Petco for a while. We are a pet owning family, as well as our friends and family who own pets, and I can assure you not myself nor any of my friends and family members will ever be going to Petco to buy our supplies of food, or to even groom our pets after this experience, because if they cannot have a groomer who can fairly charge their clients, and then sit there and argue about the fact that when I have a standard size poodle dog that I've had since he was a puppy and telling me that I the owner have the wrong dog and that my dog is really a goldendoodle when he is not is absolutely ridiculous. I went to a sales associate at the cash register to ask if there is a manager that I can speak to, and the sales associate told me that I am not the only person that has complaints about this particular groomer by the name of Emily. An absolute zero to this store and groomer.
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February 2024 by Gretchen D.
I want to start off my review by stating that I am not a Karen. It takes a lot of disrespect for me to be bothered to write a review. I took my pup on a hike this morning and she decided to bath herself in a creek. I usually take my dog to the vet for grooming or bathe her myself. I decided to just give this location a try since it seemed like quite the package deal. I made an appointment for a bath service for my 6 month puppy who yes is a Malinois. I usually take my pup to get groomed at the vet where they take good care of her (I also went to PetSmart two weeks ago for a nail trim and they delivered results). My complaint is not with the person who was going to do my dog's service, but the person that was working alongside her, called Oreo. The person who was in charge of the service seemed rather new since she was nervous to receive my dog. my dog is very timid but not at all aggressive, as she is socialized every single day with friends, Homedepot (they love her there), Nordstrom (the old ladies love her there), community dog park, etc. I am stating all of this because I think I do a good job as a dog mom, and I invest a lot of time into her to make sure she's being raised properly and trained. I don't abuse or neglect or deprive my puppy of its needs especially as a Malinois. Anyways, I was told that this service would take an hour and a half to two hours. I decided to roam around the store for about an hour, texting my mom, looking at the fish, and finally making a purchase. I figured I would wait for my pup. As I was making the purchase, the girl who was in charge of my service (I did not remember her name, I'm sorry if you're reading this) came and got me and told me that we needed to talk. She essentially said that my dog was very nervous and didn't even want to leave the crate they put her in. Oreo decided to input and was extremely rude. She said something along the lines of how I have a Malinois and that she has Malinois (probably less than 2 months old--which was at the store in one of the crates) and that I need a trainer, that she's too nervous and will eventually end up biting someone and being put down. Yes, Oreo said this. So the reason I am writing this review is 1) you guys didn't even try to give her service which is fine if you fear for your life you SHOULD have called me immediately, you had my number and called me right as I left my pup to make sure you had a good number. I did not have to waste 50 minutes at a store. 2) You don't speak down on customers saying that your dog is going to be put down. 3) I already have a trainer and you could have said things nicely if you wanted to get a point across -- this is why I am not upset with the girl that received me, she honestly did try to somewhat deliver okay customer service ... 4) my dog peed itself in the crate from nervousness when she peed right before going in the store -- I was told I could buy pet wipes, you really could have just at least given me a moist rag ?? But anyways moral of this story, if you have a notorious breed and even if it's the sweetest thing ever don't settle for cheap and lack of experience. I pay triple at the vet for these services and I learned my lesson to stick with them. They have never disrespected me and they have breed experience as well as puppy experience. Also this is my pup after her bath at home ... hard to get into the bath but once she's there she just stands like a statue.
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February 2024 by Lucy Bradley-Springer
There was a good flow from the time we entered. The grooming dept is set up to keep things moving, both at drop off and pickup. My dog looked great and smelled good when I got her back.
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January 2024 by Evelyn V.
worse place we've been to , we have a Pomeranian and we asked for a trim and they cut off most of her hair , who would ever do that to a Pomeranian ? . worse experience and this is the second time they do this do one of our dogs
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November 2023 by Nadia Wyllie
Used to be really good now they suck and the groomer I had was so rude for no reason. They canceled twice on me and never answer also
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September 2023 by MaryAlice Walton
It was fine the groomer can’t think of her name remember Batu that I love about her.
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September 2023 by Mariana A.
Took my dog to get a grooming service done and was more than disgusted that the workers were insinuating that I abuse my dog at home. Left more than offended that they would even have the nerve to accuse me of such a thing. Even after explaining that a previous trainer was abusive to my dog (obviously no longer with that trainer), seems like she didn't believe me and continued to insult me. Some dogs just HATE water. There was absolutely no reason for her to even suggest abuse ??? Didn't even have the decency to talk to me in private , just accused me in front of everyone and other customers.
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July 2023 by Sarah Johnson
Oreo is the best! She is always pleasant and friendly. She is very patient with my big fur baby and does a great job!
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July 2023 by Jonathon McGehee
Girlfriend went in to get her dogs nails trimmed. The groomer was sitting around socializing. She told him she was there for a walk in nail trim he told her "well tomorrow would be better. Took our business elsewhere.
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July 2023 by Omaira Lopez
Got a brand new dog in exchange for my hobo dog. Good value for all they do
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July 2023 by Susan P.
DO NOT take your pet to this business. When I called with a simple question, they put me on hold twice. The first time, I waited for 20 minutes. Then she put me on hold again. I never got an answer. I took my cat in for a follow up appointment. I am over 60, but definitely no idiot and not hard of hearing. The vet literally shouted her comments to me and talked to me like I was a child. She did an exam and took a sample of the cyst on her face. I paid $242.47 for the exam and the lab they sent it to. I got a cryptic review that did not tell me if it was benign or cancerous. I was told that they would send it out when it was surgically removed to answer that question, and that the cost of the procedures would be sent to me by email, which they weren't, even after I called to remind them to send them. I will go to another recommended vet. If I could give this place ZERO stars, I would. Ageist and incompetent. Steer clear.
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July 2023 by Julia B.
I had gone in looking for something, but I had to use the restroom. It turns out this place has closed down its restrooms to the public. I took my business elsewhere that doesn't block customers from a very basic need. Not having a public restroom is a form of discrimination against people with medical issues and the elderly. This is a horrible business that doesn't care about its customers and I would tell you to go elsewhere.
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May 2023 by Joy W.
Inconsistent, terrible Customer service. Good grief. Good customer service not even great is so hard to find. The entitlement of several of the pet groomers is horrific. The Black girl with the box lol is the worst! Like damn Petco where do you all find these people??? Originally an older white lady who obviously has 10 cats at home with no life was totally disrespectful. Like who would leave their precious fur babies with these wolves??
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April 2023 by Devi Lenna L.
This is my go to place, but lately the fish section has been closed everytime I came by, so I had to go elswhere which is unfortunate because I had to go to petsmart where the customer service is the worst of the worst.
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February 2023 by PAOLA BARRERA
They didn't want to groom my dog \u200b\u200bbecause he barked at them, they said they didn't attend to that kind of dog, he's a golden doodle, so why do they have that service? then only attend stuffed animals ??
