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November 2023 by Edward Chersevani
Not a bad company customer service wise but the vehicle themselves need some attention.
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October 2023 by Kenneth Abdo
Horrible place been to penske in Texas New Mexico Arizona California Atlanta and Colorado is by far the worst Penske I've ever been to
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September 2023 by Chris R
DO NOT RENT these CDL trucks. They take away all the power “can’t make them any slower” then make the timing in between shifts slow as possible. These trucks are trash to drive daily.
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July 2023 by J
They had me come back 3 times to replace a marker light, they finally get it in stock and the technician went to replace it only to find out there was corrosion in the wire connection and the marker light was perfectly fine, he fixed it in 30 seconds.The original tech should have checked that first instead of wasting my time. 5 stars for Samuel for diagnosing and fixing the problem he's a really good tech. 0 stars for the original lazy tech who refused to check the wire connection in first place.
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July 2023 by Antonio Canales jr
Very good On their customer service
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March 2023 by M Miller
We reserved 3 months in advance and picked up the truck and car hauler in December. Very smooth and easy process in paperwork. Truck ran like a dream all the way to NJ with no problems.
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March 2023 by James Hazlett
This is a very busy Penske located outside of Denver. The service manager and technicians were all very friendly and helpful. Came to this location after a delivery in the Denver area. I was behind a few waiters in line for service, but they got my truck in fairly quickly and diagnosed and repaired my truck in a very timely manner. Would definitely recommend this facility for your Penske repair needs.
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February 2023 by Fernando Esparza
Service department sucks, our leased vehicle has been sitting in their parking lot for a whole month without been repaired. I was told it would be towed to the dealership the same day it was towed to their shop since the couldn’t get it fixed there, I have called multiple times and they tell me they would get a technician to diagnose it and fix it other times it has been taken to the dealership for repairs and it’s just a total lie because that vehicle has a tracking system and it’s just sitting there. I’m really not happy with their service. I’ve tried get a hold of the service manager but either he’s not or in a meeting.
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October 2022 by Pro Peller
Great location.. Perla is exceptional. 5 star service. Great prices and equipment...Do yourself a favor and choose penske over uhaul and budget... this location is flexible and nice....
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September 2022 by Franklin B.
I was called by Penske to complete a reservation. They wanted to work with me on their pricing. I agreed, then flew myself and 2 other people to Denver, CO where I was suppose to pick up the equipment. I called in route to confirm that I was on the way to pickup. When I got there, I saw what I needed was ready for me with the car carrier already attached. Great service, I was thinking to myself, until they refused to rent me a truck! Somehow, they did something wrong with the reservation and claimed that I was on a do not rent list. There was no one there that would or could help. I felt like I was baited to a city unknown to myself for kicks. Meanwhile, the stress, concerns of my business and customer that I had to handle was of no interest to them. This was one of the most awful experiences as a business owner that I've had to deal with period!
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September 2022 by Ryan Edsall
Between Mike staying after hours on a Saturday to ensure my rental was turned in and Enzo accommodating my own schedule conflicts this location is a stand out
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July 2022 by J M
Great service. Professional environment.
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May 2022 by Franklin Brabham
I was called by Penske to complete a reservation. They wanted to work with me on their pricing. I agreed, then flew myself and 2 other people to Denver, CO where I was suppose to pick up the equipment. I called in route to confirm that I was on the way to pickup. When I got there, I saw what I needed was ready for me with the car carrier already attached. Great service, I was thinking to myself, until they refused to rent me a truck! Somehow, they did something wrong with the reservation and claimed that I was on a do not rent list. There was no one there that would or could help. I felt like I was baited to a city unknown to myself for kicks. Meanwhile, the stress, concerns of my business and customer that I had to handle was of no interest to them. This was one of the most awful experiences as a business owner that I've had to deal with period!
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May 2022 by Crystal R
"Awful experience at Penske Truck Rental". The details of my experience will be listed in my letter to corporate, national, and district.
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April 2022 by Adam Hageman
The best customer service experience of my life occurred here today. Excellent service. I will never use Uhaul again. Penske rocks!!
