NAPA Auto Parts - Havana Auto Parts is dedicated to providing quality auto parts and excellent customer service. Customers appreciate the helpful and knowledgeable staff, who are efficient in assisting with orders. The store offers various options, including curbside pickup, delivery, and in-store shopping, making it convenient for customers in the greater Aurora area. While some customers have noted issues with stock and inventory, particularly when items listed online were unavailable, many have found that NAPA carries unusual and hard-to-find parts for older vehicles. The store is recognized for having the necessary components, such as O2 sensors and fuel filters, when competitors do not. Though some employees may still need training, the lead on site is praised for being patient and effective. One employee, in particular, has been highlighted for their exceptional service, greatly contributing to a positive shopping experience. Overall, NAPA Auto Parts is a reliable choice for those in need of auto parts, embodying the spirit of "Our Motor Never Quits™."
Just wanted to say jeziel, really helped me out when I was in a pinch and the entire store too was really friendly. Love these guys can't recommend them enough
July 2025
They don’t honor the warranty on batteries. They don’t have a system to track your purchase and they can’t look it up by credit card … way behind the times. If you don’t keep your paper receipt, they won’t honor the warranty even though it’s a NAPA branded battery with a factory date sticker on it.
May 2025
I just want to thank the crew at the Colfax and Chambers location. Each and every time that I go, they are always so helpful! I would like to give a special thanks to James who always has a smile and is always in a good mood. James is very smart and very helpful! Thank you so much James!!!
