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March 2024 by Brent Cressman
Brought my truck in for some much needed repairs. Tyler in service was extremely helpful in explaining what my truck needed and answered all my questions thoroughly. Would recommend this service advisor to everyone!
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March 2024 by Terri Palmer
Tyler in Servis helped get my tow truck back on the road for me to make some $$ thank u so very much ! He is the best ..
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March 2024 by John Zahir
Liz and Tyler were really helpful and I really appreciated for their service
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December 2023 by sorabh Kohli
Hi, I must share Mr Jesse(Navastar) is gods send person who treats all with respect care time and concern. I can’t thank you enough Sir Jesse, with all my car/truck purchasing leasing experience there no one like you in the industry. I must share while my truck was being worked, a car drove by and requested to get their tire checked(this was late evening hours) Mr Jesse himself volunteered to go and help with air and other small fix(mind you he is above the managers and oversees all of the western region)He is hands on and stays till the customer leaves satisfied. (Have you experienced a car/truck GM treat you like this, practically a family member)Amanda in service is precise to the point and effective, she is excellent at her job. I was able to witness her treat a fellow truckers service dog nicely and comfort em..so clearly a good human.Mr Charles is an amazing technician who did a great job and help fix the ACC errors…However he politely declined to visit LA when asked, hopefully Californians can convince you to come some day ;)Brian in service (night shift) is very helpful and patient. It shows he cares because he listens and tries to find the best solution.Lastly Shawn(night shift technician) I am not exaggerating a super technician. He is to me the best and most efficient technician a company can have..he fixed installed(a sensor) and handed over a perfectly running APU in no more than 2 hours. Mind you if you blink or look away he would be at the other part of the truck working on something else already ?International & navastar please reward these hero’s
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December 2023 by Blanche Dela Pena Hoopai
Aurora McCandless Truck Center is super helpful and fixes our truck efficiently. Shout out to Amanda she provided great customer service and went over and beyond to get our issues fixed.
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November 2023 by Bassaholic Fishing
Been coming here for a while. Parts guy with long hair, is very rude. I went it, went to the desk said how’s it going and he didn’t reply. I was there for like 20 minutes i just needed a fuel filter and they guy was just acting busy staring at his computer. There were customers coming in i walked out and other ones did too. If you don’t want to work then don’t work. If you work in the parts department help people get their parts.
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November 2023 by Dan B.
If I would have paid $1.00 for my international truck it would have been too much. My suggestion is to walk away from any international truck they are junk and the repairs are slow and way too expensive. One may think oh I got a good deal on this truck only to find it can not be worked on by anyone but international and when it gets to McCandless you might as well just close your business down if you depend on the truck because you won't get it back and when you do it will cost you more for the minor repairs than it did for the truck to begin with. My truck went in for a stupid DPF only $3000.00 go a head I need my truck. A week later oh it needs EGR valve. $3000. I need the truck I got a job to do. Go ahead. Oh the mechanic can't change the egr because the turbo is in the way the bolts are seized up they twist the bolts off so the turbo needs replaced $3000. Oh now all the sensors are bad $3000. Oh and all the parts will cost $20 thousand to put back on. Got another call another sensor is bad please call for another price gouging. All repair that can't be done without hooking up to their exclusive computer!!! Never buy an international truck!!!! One would be better off buying a couple of wore out mules and a buckboard to haul what you have to haul as to buy an international truck. The job would get done faster.
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November 2023 by Dennis Vitkun
The team is really great here. They were over communicative with me on my issues with my International box truck. Very fair price and got it done in a very timely manner.Skylar, made sure to contact me a few times to let me know what was going on with my truck. Devenn answered a lot of my questions, and updated me when my truck was ready.And Tyler! I want to thank Tyler personally because he went above and beyond to make sure I was DOT ready to hit the road. His knowledge and help made my experience calming and worth the trip to McCandless!Thank You!
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November 2023 by Josh H
Experience was surprisingly not at all bad compared to visits to other repair shops in the past. Tyler in service was very friendly & helpful. Skyler alwaysassisted with a smile & Adele was great at answering my questions concerning the time-line of the repair. Their professionalism was much appreciated.
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November 2023 by Anthony Dailey
The service team there is amazing. I use them for our fleet maintenance and repairs. I would like to give Adele a special call out. She is always helpful and professional and responsive to our company's needs. If she doesn't know the answer, she gets me an answer within a day. Thanks so much for what you do!!
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November 2023 by Caramour add
At the Aurora location, they was a guy named Dave McKinley, he helped me buy my first truck, he took the time to answer all my questions about the truck that I saw online. Before I even see and test drive the truck made a deposit because I trusted him and I was far away because I live in Florida. When I got there after one week, I saw the truck for the first time and it was exactly what Dave told me. He helped me with a full tank as well. Please give him a raise, he is a great seller and he knows what he is doing.
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November 2023 by peter m
Worst shop I’ve ever been to.EVER!. You have to literally baby sit these people to get anything done. Every single driver that I met during my 5 days trying to get simple work done had the same issue. They have a parts department that doesn’t have most parts, They were kept there for days, Overcharged($242/HR labor cost) no follow up communication. I can’t tell you how many times I had to Keep calling the service desk when they said they’d call me. Mis-diagnosed issues and the mechanic would be sitting around, stop and have long chats with others instead of finishing work on the truck. I literally was so irate by the time I left there I had to go to another shop and ask for a quote on the work hrs these scammers quoted and charged me. I quickly found out that the hrs they said it would take had been overstated. ABSOLUTE GARBAGE! If it isn’t an emergency, do yourselves a favor and go elsewhere.
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October 2023 by it Happens Towing
Tiffany in the service department is the best employee that this company will ever have. This young lady took A write up for me because she knew I wasn't getting charged right? I just have one thing to say about mccandless. don't let go Tiffany. Cause. Then you will lose my business.
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October 2023 by Vanessa Fernandez
I took my International in for serviceTiffany helped me out knowing I needed my truck right away she is so awesome and got me in and out in no time thanks for the fast service.
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October 2023 by Derrick Lowe
Skyler in service was awesome! Really helped me get my rig rolling, will for sure be back! Thanks!
