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August 2024 by Timothy Vance
What initially seemed to be a smooth experience is turning into a nightmare. The loan to buy my Jeep after having leased was handled by Larry Miller Jeep and done ... funded. THEN TWO weeks later the payoff hasn't been sent, there was a shortage, ALL ERRORS by Larry Miller Jeep. And worst of all NO CONTACT from them. NO call back after I called Chris Staton and he promised to look into it and call back. Still waiting ...still shocked!
Update: Chris called today and informed that it was a 'clerical' error and that they were working to get the issue cleared up. Definite improvement, but not resolved yet. Will update again if/when it is confirmed to be resolved by Chrysler Finance.
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August 2024 by Beautiful Bee
Worst customer service ever. Typical corporate greed: not enough staff to actually do the work. I heard this from two different people, that each service rep has over 60 customers at any one time so stuff falls through the. HINT: get enough staff and pay them fairly and your customers will have a better experience.
They kept my Wrangler for over a week for recall work with no communication despite multiple calls. I showed up with my sweetheart to just take it somewhere else even though the work wasn't done. Suddenly they were willing to help him (HIM) when no one would call me back (hint: i am a HER). Parts manager finally stepped in to help all the while the servicemanager sat doing nothing in his office despite the fact that we were at the service counter saying we were there to get the car and take it somewhere else, which he must have been able to hear. Kid that helped had been there a week. Other service rep who had been there a few minutes more was a jurk to the new kid in front of everyone, some kind of hazing that I do not at all appreciate.
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August 2024 by Walter Daumler
Don’t use Larry Miller service department. They couldn’t schedule service on my car for six weeks.. They’re so backed up and understaffed.
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August 2024 by Rhonda Jo
Even though I made an appointment for an oil change over a week in advance, it took 2 1/2 hours to service my car. They are way understaffed and should not schedule so many appointments if they aren't able to serve in a timely manner. I had a morning appointment so they shouldn't have been that far behind.
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August 2024 by Ismael De Sousa
This dealer might easily on the list as the worst Jeep dealer in the country. First they had our car for months for an engine replacement on a brand new car. And a week ago we just took it for a regular oil change, this simple oil change was performed without putting the drain plug back in place; resulting in a total engine failure which will require a new engine. For a week the car has been sitting at the dealer, we don’t have a loaner or any communication from them. We understand human error happens but this should be top priority for anyone in charge. DO NOT TAKE YOUR CAR HERE!
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August 2024 by Devin Dawson
The team at Larry H. Miller Colorado Jeep made my buy experience very convenient. My wife's car was stolen and we needed to get her in a car before school started for our kids. My wife and I didn't feel any extra stress at all from this process and we owe it all to this team. We honestly don't think our experience would have been as good had we went anywhere else.
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August 2024 by Tom Bradbury
My service representative, Megan, was as good as I have ever experienced at a dealership. And I have had Lexus and Mercedes, and she still had best service.
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August 2024 by Mike Morran
Check in was professional and efficient. Only complaint is that they did not do the tire rotation that was in the service package I bought.
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August 2024 by A. Manion
Due to my experiences at this dealership, I’ve made the decision to never lease a Jeep again. In 2022, I was one of the unlucky ones whose brand new engine overheated before a recall on a coolant tube was finally made. My vehicle was at the dealer for almost two months, which was no fault of the dealer as they waited on an entirely new engine from Jeep, but I never got updates and constantly had to call to enquire about the status and timeline. This dealer offers no loaner cars or support of any kind when you are without a vehicle. Two days ago, I took my car in for an oil change. Even though I had an appointment, the service took nearly five hours. Last night while driving home, my oil pressure light turned on. I pulled over to stop and the engine seized— car died completely. I looked under the car and saw my oil cap was either never screwed back on, or done so loosely/poorly it came off completely and there was ZERO oil remaining in the vehicle. The vehicle is undrivable due to a ridiculous oversight after the longest and priciest oil change I ever had. As I wait for the car to be towed to the dealer, I am absolutely
dreading next steps and can only imagine what a lengthy and painful process this will be with this dealer.
UPDATE: After having my car towed to the dealer after the damage caused by a ROUTINE OIL CHECK, no one contacted me for an entire business day after ensuring this issue was their top priority. After reaching out them numerous times again this morning, I was notified **via a text message** that my car experienced total engine failure--due to their incompetence in completing an OIL CHANGE--and will require a completely new engine. This will be the 3rd engine in a Wrangler that is less than 3 years old. I am at a loss for words and am contacting Jeep directly regarding what is occurring at this dealership, as it is absolutely negatively impacting the Jeep name everywhere.
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August 2024 by Kent Coleman
Absolute worst customer service experience ever!!! These morons had my car almost 2 months. Dozens of unreturned voice mails and texts.
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August 2024 by Tina Ferry
Best decision we ever made. Kyle Robert's went above and beyond our expectations.
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August 2024 by Alexa Tilley
THIS PLACE SUCKS! They messed up my car, registration my service warranty, and the sale price of the car. They don’t return any phone calls nor know how to answer the phone so it is impossible to get any answers or talk to a person. Highly recommend never purchasing a car or going to the dealership. They need to go out of business!
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August 2024 by Roger P.
Justin Partain was extremely knowledgeable and trustworthy! He made my car buying experience something I won’t forget! I will be buying my next one from him!
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August 2024 by Niki Trotter
These people seem good but in actuality u are going to get MAJORLY SCREWED! These people were all good and great until- The first time I took my car to get serviced. When my car was returned to me a week later, it was not fixed, it was still having issues with the transmission, even though it was supposedly under warranty. They also wrecked my vehicle completely damaged sideswiped !!! don’t know if they left it out or someone took it for a joyride, but the guy, Daniel, who was in charge of Service who kept joking me around for months about bringing it in to get fixed. He ended up getting fired and long story short none of the people I worked with a total of three no longer work there!! Something really shading going on. My vehicle never got fixed. Then to add insult to injury, I got into a vehicle accident, mind you when I was sitting in front of finance. I was adamant that I wanted a warranty on my vehicle and gap insurance. Lo and behold, I get rear ended, now the finance company and dealership have Aminesa about my request for gap! Long story short TRIPLE CHECK UR PAPER WORK or end up like me upside and unable to get a new vehicle after mine was totaled!!! Then they don’t even give a courtesy call to follow up because they know they SCREWED ME OVER ON PURPOSE not putting gap in my contract!!!! Zero stars they should be ashamed!
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August 2024 by Bonnie Jasper
Recently met with your salesman Justin Partain. He was very informative and friendly, looking to purchase my next vehicle from him. Thanks.
