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“Devon in the Lumber department is exceptional. We recently brought in some difficult-to-handle wood that needed repurposing, and he went above and beyond to get it cut for us. This was my second time working with him, and his professionalism, friendly attitude, and genuine willingness to help are consistent every time. It’s rare to find such dedicated support—Devon is the main reason I’ll keep choosing this Lowe's location. Thanks again, Devon!”
“Jason is the man! HE WAS RUNNING 2 REGISTERS FASTER THAN OTHER PEOPLE CAN RUN 1. He didnt have to do that,but he was getting people through quickly on a sunday morning. Like what? Thats above and beyond. Not only was he getting everyone through super quick,he was super friendly and efficient. Wow. Nice work!”
“Victor (at checkout) was excellent in his service to us! He pointed us to a discount that was available for our purchase all while being professional and friendly. Give that man a raise! We shop here often and will definitely be back.”
“ACE is a special place.
I grew up not too far from an ACE hardware store and I have spent a lot of time in my life wandering the hardware section, looking for bits and bobs to fix a cabinet or put the car back together. The bulk hardware has a special place in my heart.
This store is quite cramped, and they stock it as high as they can to make good use of the space.
It's nice to have somewhere to get keys duplicated or a small amount of paint to touch up a wall. The staff here is attentive and helpful anytime I need something from a locked case. I find it to be a lot more useful than the big box stores. I only go to their competitors when I need some bulk material ACE doesn't carry. Otherwise, it's nice to be able to zoom in, grab three or four odds and ends, and zoom out. Friendly staff and fast checkout. The way it should be.”
“Ryan Davis in commercial sales went above and beyond to assist me with great customer service. Highly recommend this location and there pro sales Team. My team will be utilizing this location for all business in the future.”
“Five stars for Clark at Home Depot!I was extremely impressed with the service I received at Home Depot today. I needed to buy blinds last minute, and Clark, a friendly and helpful employee, went out of his way to assist me. He helped me choose the right blinds for my needs, and even cut them to size for me. I'm so grateful for his help, and I highly recommend Home Depot to anyone looking for excellent customer service.”
“I purchased a water heater from this store and couldn’t be happier with my experience. Toby provided excellent advice and recommendations, without any pressure to buy. He was responsive, knowledgeable, and candid in addressing all my questions and concerns. Every staff member I’ve spoken to on the phone has been friendly and helpful. I highly recommend this store for all your plumbing supply needs.”
“I hope management is reading this review because the 5 stars is only for your team members and 0 stars for your self checkout terminals.
Just had the most ridiculously frustrating checkout experience that caused my two item checkout to turn into a more than 30 minute ordeal. The machines kept freezing, so I had to wait around while the computer and credit cards terminal rebooted. Then I was sent over to customer service to get more help.
I had to redo my checkout multiple times. I was finally able to get my order through and get my receipt, but then the cash box wouldn’t open. So I had to wait around again while they were trying to figure out how to open the cashbox. Someone finally came to get it open but not a single person apologized from management for the inconvenience. Really?
Huge shoutout to Ismael who stayed with me from start to finish to make sure this was resolved. Please give him a raise or I will poach him away to my office because he is the sweetest person ever.”
“Zach from the tool rental department was very helpful. Overall their prices are fair. However, beware this store apparently gets so busy sometimes that you could be on hold a good hour or so for the tool rental department.”
“Shout-out to Tony at Ferguson in Pomona California!!! My company ARS only uses Ferguson for all our HVAC needs...Why??? Cause they are the best about getting anything and everything we need!!! They even have a small dispensary in the back... oh I think that's not supposed known. I hope corporates not reading this”
“Big chains frequently receive bad reviews, largely because of staffing issues and trickle-down effect (issue) related to those issues. I wanted to take a minute to give some much needed praise to the management team at the Aurora Home Depot #1501 and Sedgwick, their claims management company. Exactly one week ago I backed my big ol' pickup truck into a parking space just like I've done thousands of times before. From the view of my backup camera I could see that there was a tree just behind the curb of my spot, what I didn't see was the tree branch that protruded over and into my parking spot...then I heard the sound of glass shattering and knew that could only mean one thing. The very cool all-glass rear door of my extended-height topper must have hit something...but what? I could see the tree a safe distance from my rear bumper in my camera, I was perplexed. This is where the "picture is worth a thousand words" saying comes into play. Either Home Depot or Sedgwick could have said "you backed your truck into a tree and think it's our fault?" Rather, they both saw their liability in the incident and ponied up to pay the roughly $1K it's going to cost me to replace the rear door. Thank You!”
“The first time I visit this places it constraction material looks good but i give 4 star b/c on the merchandise they didn't have price tag you have to ask the associate that only i didn't like it”
“The store was clean and it was easy to find what I needed.. but the real gem is SKIP! That guy was so helpful and an overall pleasure to do business with. He provided a customer experience that resonated beyond just buying one item, while also engaging in further welcoming conversation. Skip left me with a smile and I’m glad this Home Depot has him after hearing his stories!”
“Needed a replacement bulb for my kitchen hood. Its an odd one, and honestly I was dreading wandering around a big box store hoping I found the right thing. David approached me just 2 steps in the door..I showed him the bulb I had brought with me, and off we went! He was eager to help, and even explained the differences in some of the bulbs so that next time I will know just what to get. Plus he was very personable and fun to talk to. Definitely will be visiting again soon ?”
“Not a bad spot. The parking lot is usually pretty full. I recommend parking by the exit, that's where all of the registers are inside. I find it easier to get in and out this way. The staff always seem to be friendly too. We appreciate it. Thanks for all the hard work during these times.”
“The two ladies at the self checkout were great, pleasant and helpful. Great customer service ? didn't get their names but one is blonde and one dark haired with lovely eyelashes.”
“always have a great experience at Home Depot. The store is well organized, stocked with everything I need for home repairs and projects, and the staff is very helpful. Anytime I’ve had a question, someone was willing to take the time to point me in the right direction and offer good advice. Checkout is quick, prices are fair, and I can always count on finding quality tools and materials. Home Depot is my go-to place for both small fixes and bigger projects. Highly recommend!”
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“Huge thanks to your employee Ace who helped me with my license plate screws that were cemented on. He also got me new screws and put them on my plate! Amazing customer service skills, please give him employee of the month.”