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January 2024 by Mateo Estes
Really great location, though today I went to see about getting a controller and when I arrive the store was closed?! They usually close at 9 pm on weekdays. Their was no sign saying anything other then their security shutter exposed and doors locked. Not sure if they’re short staff or some holiday? Even says on google map that their open. Very sad to see they close early with out a sign saying something, but I do always get good customer service.
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December 2023 by Charles Loy
Nothing like pre-ordered an game, picking it up on day one to pick it up already opened. Why is this a business practice. Never had this happen at any other Gamestop. I will never to return to a location that would make this a practice.
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September 2023 by Scrub Lord
Terrible customer service. Came in today to get a refund with my receipt. Guy screwed me around for almost half an hour then called his manager but he didn’t answer then after all of that said to go to different GameStop “My system isn’t working” bold face lied to me. I asked why would you lie and not just say you’re a complete idiot who doesn’t even know how to do a simple return. No wonder GameStop is closing nationwide after I make my return I’ll never walk in a GameStop again thanks to the terrible customer service jason if that’s really his name the light skinned black kid that was working 9/22/23 around 11am. Y’all are really scraping the bottom of the barrel finding your employees ?
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September 2023 by Brian Prescott
Alyssa was so wonderful helping out my friend and I! I haven’t been in a GameStop in years and it was a blast from the past and a great experience
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September 2023 by abi rao
D was exceptional in helping with all the questions I had and very knowledgeable and friendly!
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August 2023 by Timothy L. Smith
Thank you to Game stop and more importantly Alyssa for service today. She assisted us with 3 games, explained how to take more of an advantage of my rewards membership and maximize our gaming experience. Alyssa was pleasant, an expert in the gaming world and a awesome.human being. Come to this game stop for your gaming needs and a cool time.
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August 2023 by Mitchell DeVito
I’ve come here 3 times this week and ever time I come there is a sign on the door that says they have had to step away. They NEVER answer the phone. What is the point in having a location that is never open. This is why Amazon is so dominant. It’s cheaper and always accessible.
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July 2023 by Kevin “Mr. I can not gonna drown” Hughes
This is agreat place. There's a dude with a beard that works here. He's my superhero. I hope he's there every time I'm there. Every time. His knowledge of video games makes me thirsty for more. If he never leaves I'll be happy forever. Keep the bearded dude. He's the greatest. I just hope he knows what he means to me, waiting there, just for ne to come in and say hello. Well, my friend, here's a "hello" for you forever big guy! We will see each other again very, very soon.
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June 2023 by jeremy zody
The gentleman that worked here today made me go to a different GameStop to trade in my PlayStation 4. He wouldn't accept it. Went to the one by the Aurora Mall accepted it no problem last time I go to this store. You guys need to keep your consistency.
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June 2023 by Alex Guad
CROOKS RUN THIS STORE!Today, 6/1/23, at 3:50PM, I was helped by a man named James. James seemed nice at first until I had asked about buying a Steam wallet code with my monthly pro account 5 dollars. Upon hearing this, James became very shifty and made it very clear that the store had nothing to do with the code once it was printed. I found this okay as I have done this with many other gamestop's and it seemed precautionary. However, James was different... This man went on for a good couple of minutes in a very shady manner and I had brushed it off. I went to try and install the code but it seems as if there might have been a signal jammer in there because I could not get any signal (despite my 2 bars of LTE) but what do you know? The second I walk out of the store my phone loads! Now I know what you might be thinking, this seems a little far fetched, however when I asked James for his name during the encounter, he said his name was Michael! Why would he do this if he was being an honest employee? Very disappointed in this gamestop and I want my money back and for this man to be fired.
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May 2023 by Daniel Lorenz (Shadow)
This Gamestop is great! always can snag a few games for a decent price on the used rack! They kinda fudged up a pre order of mine once,but it was a huge game drop. They fixed the situation. Got my money back & another copy 13 days later. They put in the extra effort. I appreciate that! Customer service is alive & well at Gamestop on Tower Rd.
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May 2023 by Jake Loftus
Pre ordered Tears of the Kingdom here soley to get the wooden plaque that comes with the pre order."Sorry we ran out".... How do you run out at 11am on release day. Scummy GameStop really hates keeping customers
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February 2023 by Max Esayev
My account was recently hacked and my login email was changed. My payment information was stolen and I had to freeze my credit cards.After spending days being ignored by GameStop customer service through phone and email, I got in touch with Caesar from this location. He did his best to try and track down a solution for me, going above and beyond to research a resolution.I still don’t have access to my account, but Caesar is the only one from GameStop who has made any effort at all to fix my situation so far.
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January 2023 by Anthony Billiot
Guy helped me today, very helpful. Good store.
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December 2022 by Preston Mcanulty
Always super friendly and very helpful.
