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November 2023 by R Moore
Edit 10/18/23- After a re-exam today, I wanted to edit my review and give credit where it is due. The doctor confirmed the prescription was correct. The lab made the mistake in my prescription. The office was very apologetic and re-submitted my prescription to the lab. I'm glad they made it right. Mistakes happen, but I would really be in a bind if I couldn't use my old glasses in the mean time.I went in for a routine eye exam. They made the online scheduling process fast, easy, and convenient. There are a lot of time slots to choose from. The staff was super friendly. The doctor was very pleasant and knowledgeable. My lenses are special order, so the turn around time is ten days. I expected this, so it's not a deal breaker. They did mention this on their website. Jamie in the front office was super helpful and patient. Thank you for making this a great experience ?
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November 2023 by alicia vasquez
I went there like 2 weeks ago and my appointment was at 11:15. I arrived early so I could look at glasses. If I remember correctly I arrived there at 11:00 and there was man working with a lady to purchase her glasses. The woman in the back in the wasn’t able to pull my insurance so I had to wait for the man at the front. He now was helping someone else. They need more staff working the front bc i finally couldn’t wait anymore to get help buying my glasses. I left at 12:45 with nothing
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October 2023 by Darcy Truppo
I just purchased my second set of glasses that I purchased from eyeglass world on South Parker Road. I was so impressed the first time with the service, turn around and prices that I came back for another set! (You always get one pair of glasses free when you purchase a pair). Ryan was very pleasant, helpful and efficient! My glasses were literally done in less than 24 hours and they fit perfectly. I will definitely come back and send my husband over as well!!
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October 2023 by Dana Wehmeyer
Outstanding customer service from Ryan at the Aurora/Parker Rd. store! He knew that I had no transportation to pick up my glasses today, so on his way home, after his work day and off the clock, he personally delivered my glasses to my door! Who does that kind of stuff anymore?! Unbelievable customer care!!!!Thank you!!!
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October 2023 by Haley Halligan
Ryan was incredibly friendly as well as quick to help with needing new lenses quickly! We really appreciated the help in a pinch!
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August 2023 by celina ornelas
Ryan and Jamie are awesome great customer service ! They were so helpful to my father that is disabled thank you both so much I truly appreciate you both ?Celina ornelasLarry bate
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July 2023 by Stephanie Corey
Had a regular eye exam, last week for $80 and arrived earlier when asked to. I would’ve rescheduled if I knew my appointment would be rushed with poor bedside manner from the female doctor. I didn’t even bother to ask the questions I had, just got my prescription written to go elsewhere. Only positive was the lady at the desk, for the doctor, was wonderful.Will not return/recommend.
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May 2023 by Andrew Dawson
They took very good care of us. They were very nice and accommodating. The doctor took the time to make sure to do a very thorough examination.
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May 2023 by Google user
Very satisfied with the process of getting my new glasses for the first time. Sierra and Jenna were very helpful, very much appreciated. I will be recommending other people to come here. The Lens Lab is within the same building, very awesome place to visit. Thank you so much for my new pair of glasses.
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May 2023 by mishon johnson
Very satisfied with the process of getting my new glasses for the first time. Sierra and Jenna were very helpful, very much appreciated. I will be recommending other people to come here. The Lens Lab is within the same building, very awesome place to visit. Thank you so much for my new pair of glasses.
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May 2023 by Kristine Clark
My husband's glasses broke and he needed a new pair same day before we left town, great customer service and got new glasses a few hours later!
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April 2023 by Jen Duncan
Maddie was absolutely amazing! She worked with Me so much to choose my glasses and when I went back to pick them up, she was amazing at fitting and advice. First timer for progressive lenses. DR Wu is wonderful too!!!!
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April 2023 by Trista Slaughter
The team in the Aurora was so kind and thorough during my exam and when ordering my glasses! Everything was explained, even that the lab wasn't running right now. Great customer service.
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April 2023 by Jake The Snake
Everyone was so kind I just came in to look at glasses and it was so much fun.
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April 2023 by Jamie Fitzgerald
My experience with Eyeglass World Aurora has been very unprofessional. Every thing that they told me was the exact opposite of the reality of getting my eyeglasses from them. They promised me 2 days that turned into 10 days that turned into 14 and still no glasses. We are going on 18 days and they promised twice to call me, they never did. My advice.... go somewhere else if getting your glasses is as important to you as it is me.
