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March 2024 by leanne skinkle (SapphireSkiesPhotography)
I've stopped going to this location because every time I've been my coffee cup has been filled 2/3 of the way and it's always barely warm. Also, almost every time I've been they've got at least one thing wrong with the order.
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March 2024 by Rumel Tomiampos
AVOID, AVOID, AVOID!I wish I could give it negative stars, but this is the lowest rating available. Arapahoe location management & service from the ghetto staff is terrible. This location is a Dunkin Donuts co-located with a Baskin Robbins. Selected an Ice Cream cake for my daughter's birthday, and they charged me an extra dollar because their computer had it listed $1 more than the actual item. When I questioned them, they claimed it wasn't their problem because the baker wrote the wrong price on ALL of their cakes. When I told them they should only charge the prices listed, their "manager" Mariana Alicia Alvarez (the unkept, dark haired skinny girl, with piercings throughout her face) copped an attitude. I guess she was upset because she had to override the price and mark it down by $1 dollar. I simply recommended they needed to fix this by either contacting the owner (speak directly with the baker) or someone use a marker and change the prices on the remaining cakes to reflect the correct price. This would avoid any confusion in the future. Mariana again copped an attitude and told me to "get out." Really? Mariana is young (19), immature, and doesn't know how to treat customers. How does a person like this even get a job in retail, much less get to be in charge of a location? Keeping her in charge will only continue to ruin this location. Mariana needs to be removed from interacting with any customers at ANY LEVEL, hide in the back and stack napkins or take out the trash.Also see the feedback on Yelp for this location.16401 E Arapahoe RdUnit CCentennial, CO 80016On Yelp, you'll see feedback specifically for Mariana Alicia Alvarez. There are pictures of her ignoring customers, hiding her face & eating ice cream, while talking on the phone at work. She is Toxic to interact with and is detrimental to the Baskin Robbins image. Mariana is beyond rude and will drive all customers away.
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February 2024 by Lakshmi V S
best coffee and donuts.
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February 2024 by Camilla Sanders
The service is nice Iv Never had anyone rude but this location coffee and breakfast is literal trash every single time I go. nitro taste like water zero flavor they make my hot coffee wrong every single time not hard to not put sugar even when asked multiple times but yet every single time they put sugar and the coffee is always sour. Hash browns are always burnt food is always served hot but everything is so bland, this location is easy to get to as I live right across the street but not worth wasting my money here
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November 2023 by Laura Hill
I don’t think they read the details of a mobile order. I always ask for only one pump of sweetener but they put the full 4 or 5, so sweet and so hard to drink it.
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November 2023 by Stephanie Hern
David was the best! Very friendly and polite! Stopped what he was doing to make the drink i wanted when the older lady wouldn't even acknowledge that i was standing there! You rock David!
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October 2023 by Taylor O.
Ordered a Iced Caramel Latte with extra caramel this morning and received the worst latte EVER! It tasted like an americano, there was no caramel and all I could taste was watered down espresso. I will NEVER come to this location again.
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October 2023 by Sam Clark
We were trying to get munchkins in the drive through which was long line 8 in the morning, we didn’t catch her name but she told us there was none when we went inside decided to get something else they said they had it! Very confused and rude staff.
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September 2023 by maria b
Drive thru goes pretty fast and they're always fully stocked! Great customer
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September 2023 by NL N
Clean, nice staff, friendly, not super busy. Drinks came out on time. Definitely be back. Thank
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August 2023 by Long Nguyen
Clean, nice staff, friendly, not super busy. Drinks came out on time. Definitely be back. Thank
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August 2023 by Cara J.
I ordered a croissant turkey sauce with no cheese and I got one with. And I ordered latte with oatmilk and I got one with regular milk. It would be nice if people pay attention to orders specially when we pay extra for oatmilk and such. I have not got a correct order from this DD.
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July 2023 by Sydney Gordon
Ordered a coffee a latte and a chorizo wrap which we order all the time in maine but this was the best wrap we ever got lots of meat and not soupy looking like usual. Our coffees where made wrong and I'm not one to complain about things so i was walking out but i made a grossed out face when I drank it and the owner manager corporate guy who ever it was saw me and asked if he could remake my coffee and did and it was great and I'm impressed by the customer service. He said If your paying money for it it should be the way you want it. Amen ?
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July 2023 by Candice R
Spent $50 with of food. There were no glazed munchkins left, the cold brew was watery and there was a hair in our donuts.
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July 2023 by Erin N.
This morning I let my kids pick out their doughnuts on the mobile app. When I checked the bag at the drive thru, half the doughnuts were incorrect. I told the worker about it and asked to get the correct doughnuts. He said that they had a power outage and didn't have the usual variety. Okay, that's fine things happen. However, they were just going to give me random doughnuts and not say anything? If you have kids that are expecting a specific doughnut, you know it's not that simple If was a disappointing visit, but I knew this location isn't the best Dunkin on Parker Rd. It's worth driving to the one off Parker and Lincoln, where the service is better.
