-
December 2023 by Marely Romero
The worst service ever. Never had this experience with a CVS
-
November 2023 by Jason W
Terrible. Took 7 phone calls to transfer a script. Finally did a call with both pharmacists and myself at once and they figured it out. But CVS almost pretends they make more by not filling your script and talking to you on the phone for hours - maybe insurance pays them by the hour of terrible customer serviceHate that my insurance made me switch to them
-
July 2023 by Therese Poncy
If I could give less than one star I would. Worst pharmacy ever. I went to Colorado and spent weeks prior to leaving making sure I had my prescriptions for my Kidney anti-rejection meds set up. Not only did they reassure me twice that they had my prescriptions and they would deliver them to me (I have records of all my calls to them) they never called me and they never filled the prescriptions so I ended up in the ED on a Friday night before the weekend out of my medication and frightened I would lose my kidney. My doctors office tried talking with them but they just lied and said they didn’t get it just like they lied to me about getting my meds last week. The didn’t even care that I could lose my kidney.
-
June 2023 by Tina Nga
I’ve never encountered a concern with CVS staff or locations with the exception of this one on Ursula. I am a local resident of the area and the handful of times that I’ve come inside to purchase an over the counter item over the course of the last 3 years the staff here is extremely rude and lack any care in providing reasonable let alone good Customer service or acknowledge a customer’s existence when you enter. I was completely appalled, literally standing in front of 4 gentlemen last week that were behind the counter looking at me and not one acknowledged me when I asked for help. I have yet to encounter a courteous team member at this location which is extremely disappointing given the convenience it would provide for residents and alike here.
-
April 2023 by Leonard Reynolds
I have been using this pharmacy since they were Care Plus and mostly they send my meds via ups because I live over 100 miles away and have not had any problems.
-
March 2023 by Natalie Welch
Ordering your medication through CVS specialty is impossible. I am unable to order online due to having a co-pay assistance card on file. For some reason their systems can't recognize that unless you call. It takes about 20-30 minutes each month to get an order scheduled. This month the rep I was speaking with kept hocking a lougie in my ear and it took roughly 25 minutes to get something scheduled. I don't want to spend this much time ON THE PHONE getting a medication I need on a monthly basis. They NEED TO MAKE IT EASIER!
-
February 2023 by Raul Galvan
Pharmacist who answered the phone refused to help me. He lied to me and said that Costco does not call other pharmacies, despite the other pharmacy telling me to call Costco and have them initiate the transfer. The pharmacist was clearly lying and simply did not want to help me.
-
February 2023 by Erin Woodruff
I just want to order my daughter’s prescription but the pharmacy can’t figure out how to accept a prescription co pay assistance card. It’s my only option or I would go elsewhere.
-
December 2022 by Alicia “Nickie” Flores
This is the most incompetent company that I've ever run into. They have obsessively screwed up my medications and when they are supposed to be sent out. They are now trying to refuse to send me my medication unless I talk to their after I already paid for my medication with my insurance and my copay. I will be notifying my insurance company about how horrible this company is and to please find another company that is better. I have an autoimmune disorder that this company has been screwing with since day one. Thank you so much for making my autoimmune worse.
-
January 2021 by Michael Beazley
Not sure what everyone is talking about regarding rudeness. Just spoke to Andrew there and he was most helpful and kind. Lots of whiners out there.
-
December 2020 by Casey Nelson
I was never notified of the status of my prescription. After waiting two weeks, I called and they informed me that they did not carry the medication that my doctor prescribed. They did not even send the prescription back to my doctor (or notify the doctors office) so he could send it to another pharmacy. Thankfully it wasn’t an emergency but still very disappointed in the lack of communication.
-
June 2020 by Jeff McCabe
Minor emergency sent a script here. Said they would call when ready. Didn’t hear anything for a couple hours so I drove there and called them. Was informed they had it, but were closed to the public, but if I had a locker across the street I could have it. Since I was in my car across my street, I couldn’t. Apparently one victim of corvid virus is common sense.
-
June 2020 by Zämbe Love
Thank you for being so helpful
-
January 2020 by Zena Gordon
Went to get my Husband prescription filled . They were able to fill one of his eye ? drop prescription. But did not have the other eye drop he needed at their location , so they called to see if it was available at another CVS pharmacy. They found that another CVS had the other eye drop he needed there. They said they had it sent to that CVS .But they
-
November 2019 by Hannah S Actor-Engel
No respect for customer time. Extremely rude staff. “Mariah” or “Marai” was especially disrespectful, disengaged, and unhelpful.