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September 2023 by ZINO BENYOUCEF
Matthew and Michelle were very helpful I got a great service from them
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September 2023 by Willy Lexier
Great customer service and great experience
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August 2023 by Ssr Diane
The girls working today July 26th 2023 at 5pm denied me and my friend service to pay our phone bills and gave us dirty looks and a really bad attitude. I had to drive 15 minutes to another location in where I had no issue paying my bill what’s so ever. Really need better employees
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May 2023 by nakisha gates
Continuing from the first post. The cashier lady never brought out the new phones to show us but she charged us for new phones brought out phone cases but I never got to see the new phone. I've never been somewhere where I went to purchase a phone and you don't go get the phone and show me the phone but you charge me for the phone crazy. As much as I love mariachi bands I don't want to hear it on level 100 in the store and I got over top the music
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May 2023 by Randy Gates
I went to the Aurora mall location. About 220pm Monday. I happen to teach sales and customer service.I felt unwanted in the store. The energy level was horrible. I will never go to that location again. For the 2 young ladies to be working at the mall It was a bad experience.
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June 2022 by Valerie Hood
This was the fastest and respectful cricket experience I ever had a got a GREAT DISCOUNT....THANK YOU AVIGAIL...AURORA MALL
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April 2022 by david flores
Ray was absolutely amazing she hooked it up great customer service amazing attitude she needa raise for real tho thanks love
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January 2022 by Petro Towers
Girls were nice and professional..
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June 2021 by Tamy Herrera
Great place to shop. Clean, nice variety of phones and accessories, great staff. I had an issue with buying a new phone (surprisingly a medical issue), so I had to temporarily go back to my old phone, but couldn't get it to work.Other Cricket store staff couldn't or wouldn't fix the issue, I was tired of trying and had no service on my phone for a few days.We were at the Aurora Mall for a different reason, and decided to stop in. Alondra not only helped me, but took the time to call Cricket customer service to troubleshoot the problem, and fixed it so I could use my phone again.She is amazing, very professional, kind, and helpful!! 5 stars because of her wonderful customer service.I will definitely go back for accessories, have my family buy their new phones there, and to refer others there.Thank you Alondra. ?????
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June 2021 by David Martin
Went in looking for a phone. The girl behind the counter acted like I was bothering her. I usually have really good customer service there.
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June 2021 by Jamie Bonilla
Alondra was great and helpful. Great customer service and was able to get a better plan and she was so helpful. Definitely will continue service them!
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June 2021 by Natalie Peralez
First of all, SHOUT OUT TO PAOLA A! She's amazing!Walked in & store was very clean. We were greeted immediately by both of the ladies working! Paola was very friendly & knowledgeable. She assisted us with all of our needs in a cheerful manner! She answered all of our questions & concerns & she was very quick about helping us with not just 1, BUT 3 phones on our account in a very timely manner. I would refer any & everybody to do business with her directly! Thank you for being great! All around, Great location!
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May 2021 by Fulani Jones
This is the store I visited today and the employees had great customer service!!
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April 2021 by Kelly Roberts
This is the third Cricket Store I been to today, been trying get my contacts passed from my old phone since I had a flip phone and no-one was able to help. Come to this store, this lovely lady named Alondra was able to pass my contacts like nothing. Will be coming to this location again.
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April 2021 by Gina Ten
This store has one of the loveliest employee I’ve ever met. Alondra was super helpful and patient with helping me switch to cricket. I will definitely becoming back to this store.
