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May 2024 by Jerry Kean
I heard this place is RACIST
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May 2024 by Patricia Sausen
Came in to open up an account for another family. Member didn’t know that you need to make appointments for everything here. Had to get special permission for a young child about eight years old to use a restroom as we wait to be seen. I am going to cancel accounts with The Chase as soon as I can
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May 2024 by Jungu Choi
The teller cannot tell the difference between the Chase savings account and the Chase checking account. I asked her about the penalty fees for the savings account but she was clueless. She said as long as you have $1500 and a direct deposit, there is no penalty to the “savings account” which is totally incorrect. I told her that is not correct. She got defensive and said I should trust her because she worked at Chase for five years. I don’t understand how she got away with not knowing basics for five long years.
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April 2024 by Budonginamo Chaka
my account got hacked. i switched to a secure bank account and it gets hacked again. I didn't lose my debit card. someone is physically going to a chase bank and withdrawing money from my account without a debit card and they are allowing it. 2 times now, 2 different accounts, 1 account being a "secure" account.
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March 2024 by Parminder Singh
Worst branch customer service ZERO
NO RESTROOM ? No smiles mean look horrible
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March 2024 by Aws Adnan
Great customer service, and quick service
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February 2024 by Moose Moose03
James was so patient and professional, great work!
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December 2023 by Eddie Fig
Racist management and staff
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September 2023 by Fernando Herrera soto
All the time i want to use the atm inside the lobby i cant open it with my card ?
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September 2023 by D. Roberts
Minorities beware!
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June 2023 by Ronnie Renyolds
Chase bank is the worst bank they have rude customer service silly policies that only benefit the owners and not there customers put your money some where else
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November 2022 by Sarita Nunez
I don't know what is going on with Chase. I know several companies are short staffed but...come on!! I been trying to add an account for my teen daughter with any Chase branch in the area and no one answers the phone to set up an appointment. I have called every branch in our side of town. Why not just walk in? Well, I tried that a couple of times and they don't take walk ins. It's by appointment only, but they don't book the appointment right there, you have to call...... you call, and they don't answer. Why not doing online? well, because of the type of account to have to be in person. Ugh!!
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October 2022 by Deborah Voorhees
I have never had an issue with this branch in the YEARS I have banked here. Their staff is always knowledgeable and very friendly. If I have a cash amount taken out they ask me how I want it- in 100s or 20s. What other bank does that?
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October 2022 by Brittney P
I have been trying to open up a business account with this locations for over a week and they keep giving me the run around. I came in and tried to see a banker and make an appointment but the teller said she would have the banker contact me. After waiting two days I called again and tried to make an appointment but was told they can't make appointments for the banker she would have to make it herself. They also told me she would take walk ins from 1-4 and I couldn't make an appointment for 1 pm because it was only for walk ins! I arrived before one and was the only person there and the teller said I was first in line. When the banker arrived from her lunch break around 1:10 she told me she had an appointment for 1pm and I would have to wait an hour. Even though these people showed up after me. When I left I called the Iliff location and spoke with a banker immediately and was able to get an appointment right away. Terrible service from the Buckley location and a waste of time.
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August 2022 by Brittney Perry
I have been trying to open up a business account with this locations for over a week and they keep giving me the run around. I came in and tried to see a banker and make an appointment but the teller said she would have the banker contact me. After waiting two days I called again and tried to make an appointment but was told they can't make appointments for the banker she would have to make it herself. They also told me she would take walk ins from 1-4 and I couldn't make an appointment for 1 pm because it was only for walk ins! I arrived before one and was the only person there and the teller said I was first in line. When the banker arrived from her lunch break around 1:10 she told me she had an appointment for 1pm and I would have to wait an hour. Even though these people showed up after me. When I left I called the Iliff location and spoke with a banker immediately and was able to get an appointment right away. Terrible service from the Buckley location and a waste of time.
