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May 2024 by Lois Hargrove
5 people in line and one person to service them. No one assisting this poor woman who I'm sure is under paid and calling is useless. Hold message wants to know if I want to open a checking account, can't even get to the one I have.
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February 2024 by Scrub Lord
This place not once but two times canceled my appointment for a business account because Ashley Schrauben was "sick" or whatever. Mind you had to wait almost an entire two and a half weeks for the second appointment for them to leave a voicemail THE DAY OF and tell me to reschedule. Why would I ever reschedule with you? When you're as to so incapable of keeping with your appointments? Completely unprofessional no customer service and the reviews certainly reflect that.
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January 2024 by Danny Lee
Dene stover was the kindest person I’ve came across in a while . So professional and so very helpful . Helped me with all my questions and went above and beyond to make sure I was all set .
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January 2024 by Dayna-Rae Martinez-Melamed
Every time I walked into the branch at Tower and Hampden I was greeted with a smile and a hello. I was having trouble with my business account and Ashley S went the extra mile to get it resolved. Thank you!
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November 2023 by Lori S
Today I went in to cash my deceased father checks as his Personal Representative which I have easily done at the Parker Location many time without hassle, ignorance and misinformed male Chase representative at the Aurora location ( Tower Rd) . My fathers estate is closed as of July 2023 - he argued with me that isn't closed bc I am still receiving an occasional check however, I positive Fidelity and other institutions don't his estate went through probate for 6 months and it has been rectified. Do I receive an occasional check? Yes, and as his PR I can cash those check without an estate account since his estate has been rectified. He was beyond rude, know it all and hassled to the point when I drove to Chase in Parker Co take care of the matter quickly without hassle, professionalism and efficiently without a know it all banker who actually didn't know much - it was unbelievable.
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September 2023 by Sandra Leal
Great service. Very friendly and helpful. Full service bank. Not just a atm building like the Quincy location.
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July 2023 by Peter Dowding
Great customer service at this location. Everyone I interacted with had a big smile on their face.
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June 2023 by nguyen duc duy
Hannah is the best
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April 2023 by Kristie P.
Don't waste your time with this bank. I opened a personal account a couple years ago and other than the lack of branches being able to offer assistance, it was okay. I was able to do most of my business online and didn't require any help with my account. However, when I opened a business account, I realized how bad this company is. To receive help, you must call a 1800 number. Unfortunately, everyone manning those phone lines has a very thick accent and it is difficult to understand them over the phone. They also omit telling you important information.
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April 2023 by Harinder Jabal
I had a complex requirement and Jessi was patient and very helpful!
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February 2023 by Edward Morrison
Super professional and efficient. Had some documents notarized. Free is you have an account. Chase has a phone system that could be improved, so I was unable to call in advance to be sure a notary was on duty. But, once I arrived, smooth sailing!
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December 2022 by Nicole Ramirez
I went into this branch yesterday and was assisted by a gentleman to help me perform a name change. The representative said it won't let him so there is nothing he can do. WOW. I was a branch manager for 5 years and there is no way one of my employees would have treated a customer that way. We stay with the customer until we get it resolved. He had me leave not providing any solutions but to call card services back. I felt very unappreciated and this expierence left me with 0 desire to ever have an account here.
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December 2022 by Nena
Rachel the supervisor is SO nice, patient and problem solver!! She’s helped me multiple times. Great customer service everyone is friendly and make you feel welcomed!
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November 2022 by LaNenaLv
Rachel the supervisor is SO nice, patient and problem solver!! She’s helped me multiple times. Great customer service everyone is friendly and make you feel welcomed!
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November 2022 by Sarita Nunez
I don't know what is going on with Chase. I know several companies are short staffed but...come on!! I been trying to add an account for my teen daughter with any Chase branch in the area and no one answers the phone to set up an appointment. I have called every branch in our side of town. Why not just walk in? Well, I tried that a couple of times and they don't take walk ins. It's by appointment only, but they don't book the appointment right there, you have to call...... you call, and they don't answer. Why not doing online? well, because of the type of account to have to be in person. Ugh!!
