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January 2024 by Matthew Mays
Shout out to the team Friday January 12, 2024Fantastic team at this location! I typically do all my repairs myself but there are some things that the professionals have to do, like alignments.In the past I was told by another brakes plus location that they don’t have the ability to do 4 wheel alignment on Mercedes and sent me to le Schwab to get one. I paid double and they only did front wheel alignment.I decided to call this location and they said they absolutely do 4 wheel alignment on Mercedes and to come on in. They not only did a great alignment, they were completely transparent on other issues they noticed and were willing to show me the issues. Most shops try to upsell or even rip you off (especially people that have no idea about cars) but the team here was honest and transparent with every customer that was there.It’s nice to feel comfortable and feel like you have options and aren’t forced to pay for unnecessary things. I highly recommend this place if you have any concerns about your vehicle. Everyone there is great!Also wanted to mention that additional brake bleed was done even though I cancelled that service at the front desk. They were willing to eat the cost of that service but since they did a good job with everything, we agreed to meet in the middle on the cost.I will be returning to this location and I will be recommending others to go to this location for all future work. Thanks!!!
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January 2024 by Tom
Very disappointing customer service. I came in to do a wheel alignment and tire rotation and the guy at the front desk seemed very uninterested. I told them that I have to leave out of state ASAP and they promised to take care of the car in a couple of hours. When I called to get an update, they didn’t even start. I called back in 2 hours and again in 2 more hours, and the response was the same. Finally, the alignment was done and I drove out straight to my destination. The next day I remembered to check if my lug nut lock was put back; to my disbelief, they forgot. They called me the next day and said they have my lock and asked me to come in to pick it up and to make sure my lug nuts are tightened ?? I informed them that I always drove 1000 miles and now they want to check if my wheels are tightened?! Maybe other locations are better.
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January 2024 by Goddess Kaylaa
The manager is amazing. He really went out his way to help me. Me & my family appreciate him more than he knows. He’s truly a blessing. I will be telling all my friends & family members about this Brakes Plus location. Don’t have second thoughts GO!! Costumer service is amazing as well. Thanks so much Mr. Marsharzk Dennis we appreciate you so much..
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January 2024 by Alberto Gonzalez
Made an appointment for 1pm, was told it wouldn’t be done till 3pm. I show up at 445pm, 15 min before they close (after they had told me they close at 6pm) and then my car wasn’t even ready until 530pm!! Then he tried to overcharge me by not adding the coupon that was discussed when I dropped off the vehicle and he told me the price was because they had to add 5 quarts of oil but my car only requires 4.4 quarts of oil!! Worst oil shop service I’ve encountered. Not a single apology or attempt to keep my loyalty. I’ll never be going back to any brakes plus again after this horrible experience.
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January 2024 by Tasha Iriarte
Mr.Dennis (general manager) was very friendly and explained in detail what needed to be done to my vehicle. I respect the fact that he was honest on what was needed to be done right now and what I didn’t need to rush into. Overall friendly workers!!!! I will be coming back.
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December 2023 by Taylor Cash
Very nice and accommodating staff at this location! They quickly fixed my car even though I did not have an appointment. Would recommend if you are in the area!
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December 2023 by Michael Longmire
I had my Camry towed to this location because of 2 lugs on my car broke off. They called me told me 3 needed replacing. My wife picked it up and noticed the spare tire was on it instead of the actual tire. I didn't know that they put 2 different lug sizes back on my car and wouldn't allow the original tire to go back on. How can you take someone's money & not even consider they're safety. I live in the Thornton area they told me to take it to Discount tire or another location to have it replaced/redone. I'm a disabled Veteran and a owner of 4 cars. I will never use Brakes Plus again and will tell everyone that I know & work with not to use them. I'm in the customer service business and this is not even close. They suck. ????
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November 2023 by woinshet wondimu
Extremely Disappointing Experience at Brake PlusDear Brake Plus Management,I hope this message reaches you in a spirit of constructive feedback. I am writing to share my deeply unsatisfactory experience with your establishment.On November 4, 2023, I visited Brake Plus due to a concerning sound when applying the brake pedal. After an inspection, I was assured the issue was resolved, and I paid $297.00 for the service. Regrettably, the problem persisted, prompting a return visit within four days.Upon my return on November 10, for a scheduled appointment at 12:00 pm, my experience took a turn for the worse. I had already paid $300, and to my dismay, the problem remained unresolved. The lack of transparency and communication regarding the charges only deepened my disappointment. Attempts to engage in a conversation about the ongoing problem were met with resistance, and I left your establishment feeling unheard and upset.I paid $300 without a solution to the initial issue, and this has left me questioning the integrity of the service provided. The lack of responsiveness and willingness to address the persistent problem only added to my frustration.I am hopeful that Brake Plus takes customer satisfaction seriously and will consider a refund for the services that were not delivered as promised. I believe in providing fair feedback to businesses, and my intention is to contribute to the improvement of your services. I sincerely hope that my concerns are addressed promptly, and steps are taken to rectify this situation.Thank you for your attention to this matter.Sincerely,Service: Auto brake repair
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November 2023 by Quinlyn Ambrose
They always take care of me. Very kind. Chris helped me out and is excellent. I will be back to get services here in the future!
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November 2023 by LaToya Cook
Christopher was so awesome with his help. He made sure my car was ready within a timely manner and also took it over to discount tires to get a nail removed from my tire. This was so helpful. Thank you Christopher!
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November 2023 by Trev Starr
Worst customer service ever. I needed help with air in my tire and was sitting outside their garage bay doors one Saturday 10 minutes before they opened. I waited until they opened and the whole time I was waiting at least 8-10 service guys were standing around, some getting prepared, other joking around. After they opened not one service man bothered to check on me or see if there was anything they could do to help. They all turned shoulders away from looking to allay a customer. A quick check that would’ve only taken a minute or two to help me would’ve made a world of difference. I’d never go back to this location for anything. I went over to Les Schwab across the street got my tire fixed and a break job. Great customer service brakes plus, epic fail from you service guys.
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November 2023 by Cat Lady
Fixed my brakes in less than 2 hours!! And now they feel amazing without having to hear grinding and squeaking, so happy! Great customer service too!
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October 2023 by Valerie Martinez
Brought my vehicle for rear brake pads per the recommendation of the dealership. Brakes Plus did the inspection and determined they did not need to be replaced at this time. Thanks to Christopher Gillespie and the staff for being honest. I will definitely return when it's time and recommend your business to friends and family.
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September 2023 by Tsuki Tenorio
Thank you Christopher for your friendly customer service. I appreciate your patience with me since I am clueless to all things car related.Thank you Tina for being clear and explaining my invoice line by line with me. I appreciate you also letting me know to leave some wiggle time for the repair I needed.For the amount of money it was going to cost, I’m glad to have been given an honest estimated time frame. Excellent work is far more appreciated than rushed Good work. I hope to have you both attend to me/my wife in the future when I/we need you guys.Thank you to the team BTS that had their hands on my car in the garage. Your service is also appreciated.
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September 2023 by Kerry k
I brought my car in for an alignment check and found that the tie rods needed replacing. Because the service was going to take much longer than I anticipated, Tina Duncan offered to take me home and send someone to get me when my service was complete. That was very helpful!Services: General repairs & maintenance
