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June 2024 by Pamela Palomo Ochoa
Some one was able to walk in with an out of state DL, with 3 different badges and still able to withdraw $5k. Better training and customer service needed. When I called to speak with manager, the employee insisted there was not one on site and to call customer service. How does a bank operate without a supervisor. After insisting the employee hung up on me. It would’ve been professional to own up to the mistakes made.
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October 2023 by Ky Henderson
Good service
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June 2023 by Ryan Thompson
It's a great bank
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March 2023 by Vincent Vo
trash they make you wait forever seems like a low grade bank. go to chase for all your banking needs.
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June 2022 by carli rod
Had a lovely experience at this location. My 'home' location has been short staffed, so I scheduled to meet with Jovanny at this location and had a great experience. He answered all of my questions and was able to help us set up new accounts. Many of the reviews complain about the lack of staffing, and while its true many location are under staffed, this is not the fault of the day to day employees, even if it is their burden. Jovanny truly took the time to make sure we understood and I look forward to working with him again. Please let him know he is appreciated!
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June 2022 by Don Newell
Rating for this branch only. Sarah M. Goes above and beyond for every customer and her example should be your corporate model since your call center almost drove me away from your banking institution. She takes service to a level rarely seen in your company, especially outside of this branch. Thank you and AAARG!
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June 2022 by Edwin Herrera
They take take care of there customers.
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June 2021 by Wayne Hawkins
I think banks are changing from paper to computers. Less work for people, more work for computers. I was happy I didn't have to wright paper work to make a deposit.
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April 2021 by Jeremiah Shore
This branch is so slow, you'd swear they were printing the money here lol. I've only ever had to come here a few times, and 90% of those visits were remarkably slow or unpleasant in some way.
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December 2020 by Thakur Neopaney
Yulissa is the bad person in that bank she needs to know all COVID sefty she was not wearing mask and being rude with costumer omg this girl please learn what is costumer service
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July 2020 by Donna Atchison
I barely go out because of covid but had banking for 2 different accounts I needed to take care of. I had to have someone drive me because I'm handicapped. The manager talked to me like I was a dog, wouldnt let me in the bank, they kept the door locked. She insisted I go in drive thru, I said no. She was rude and said I had to wait. Teller came and unlocked door, same argument for over 10 minutes of being rude he finally let me in. I've been with them over 30 years was treated like i had covid. Reported to corporate. Manager is is horrible witch who thinks shes better than everyone. I hate that specific bank
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July 2020 by Mirannda Sur
After being closed for 3 days they only had 1 teller working! Making us waiting for 45 minutes! We were the 4th car and we still haven’t made it to the teller! I do not recommend coming to this one if they only have 1 teller working!!
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June 2020 by Hunter
I had a terrible experience here. I came to rectify my business account problem which was that the free business account had charged me $25.00 Which no big deal they should refund because its a free account. Associated with this fee is an overdraft fee of $30.00. They told me that they are too busy to help me rectify this account and that I would need to call customer support. They also failed to deposit a check for me because my truck was too big to fit through the drive through during the covid19 pandemic. Which apparently because of covid they need more money so they increased the business account costs! Just great. I highly recommend that you steer clear from anything B.O.W. their services, pricing, and loan rates all trash!
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May 2020 by Hunter Smith
I had a terrible experience here. I came to rectify my business account problem which was that the free business account had charged me $25.00 Which no big deal they should refund because its a free account. Associated with this fee is an overdraft fee of $30.00. They told me that they are too busy to help me rectify this account and that I would need to call customer support. They also failed to deposit a check for me because my truck was too big to fit through the drive through during the covid19 pandemic. Which apparently because of covid they need more money so they increased the business account costs! Just great. I highly recommend that you steer clear from anything B.O.W. their services, pricing, and loan rates all trash!
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March 2020 by Erik D
Couldn’t get change for a $20 because I don’t have an account. And yes I’m taking the time to review just because of this.
