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December 2023 by Tobi Firtel
A little slow at drive up..the ATM wouldn't print receipts so went to drive up.
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August 2022 by Sharon Tyler
This Bank of the West location is the worst branch I have ever visited. They are rude, hang up on you, treat customers like their business doesn't matter, and that they don't have time for you. After three visits and being treated rudely, I will drive to a different branch to get better service.
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June 2022 by David E
This is not the best Bank for sure. Definitely has the worst mobile online banking of any bank that I currently use. When you deposit a check remotely it always takes 10 days to deposit no matter what. Oh and when it takes them three days to figure out that Amazon has issued a return on your item, you know something’s wrong internally with this banking company so I’ll be closing this account?
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June 2022 by Melissa
You need an outdoor ATM if you will never open the doors and let people in.
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January 2022 by Danita S.
If I could give a lower rating I would. I wanted to spend more than usual on a large purchase. The bank decided that I have a limit on how much I can spend in a day using MY money in MY checking account. I didn't know this. I thought if I have money in an account, it's mine and can spend MY money in MY account. Nope, can't do. Waited on hold for corporate to fix this for over an hour, but no luck for me. I called branches near me for help, but guess what? the manager was with other customers. I got off work, drove through a snowstorm to get to a branch that could release MY money to me and the coup de gras was when the manager asked me if I was dealing with a reputable company. REALLY? I think I'll put my money in an account in a bank that doesn't confiscate money. When I mentioned that this was my option, they explained that all banks do this because they're watching out for fraud. In case of stolen identity, they don't want to be liable for large sums of money. That means that if I put my money in a bank, it's no longer mine. They never notified me that this was their policy and if fact, this is the first time in 20 years I haven't been allowed to spend MY money in MY account. Of course, I'll be moving to a different bank.
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September 2021 by DD S
Bank it'self I love, everyone is nice. 3 stars because this past weekend stopped to get money and like always went to use my bank card to open door to access ATM (always been a security feature at this branch) and our new bank cards no longer open the door. What's up with that?? Had to find another branch with an outside ATM. Waste of time.
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December 2020 by Anita Huddleston
Great service & friendly!
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June 2020 by Larry Knott
I have never had a bad moment with my Bank of the West. They are always courteous. They always explain their processes and protocols. I enjoy every visit.
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January 2020 by Popo L.
Clean, fast and friendly. I just wish they had a drive through ATM. Typing words for the sake of the post requirements.
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December 2019 by Stephen Randolph
Deposited a cashiers check on the 22nd, it cleared on the 25th but this branch held and would not release over half of the amount as late as the 29th. Issuer of cashiers check had never heard of a bank doing this to one of their checks and this caused several checks to bounce n incurred fees. Other branch confirmed date of check having cleared n couldn’t fathom why this branch didn’t realease the funds. Very suspicious activity with this check n what are they using funds for??? Very very poor service n speed n will NEVER use this branch again! Lazy lazy people!
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November 2019 by Belle Krause
Really wishing 0 stars was an option. I have been in here once already to close my account due to the rude service I regularly receive and the constant hoops they require you to jump through to get anything done. Somehow the account was reopened again and now I owe fees on this account that for all I knew was closed and inactive. Everyone that I have dealt with in this endeavor has been rude and extremely unhelpful. Hoping I can get this account closed soon and for good. I’m really looking forward to never having to deal with bank of the west again!
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March 2019 by Selina Harris
This is the 3rd Bank of the West branch I have been to and like the others branches the staff are very helpful and welcoming. Today Dasha P. helped open a checking account for my daughter and Dasha was kind and made sure my daughter understood the different types of accounts available to her. We didn't feel rushed. Thank you Dasha for your excellent service ðŸ‘
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December 2018 by Hieu Nguyen
Very bad services, 30 minutes for buying cashier check.
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September 2018 by Brandon Maples
Horrible bank. They have lied and stolen money. Their bankers will troll you. Really horrible people here. Your money is not safe in this bank. At least mine wasn't. They even tried to charge me more fees after closing my account for having too low of a balance! Had to file a BBB complaint. Still took tons of fighting with the to even get some of the fees back.. Worst experience. Dishonest bank.
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September 2018 by Shaian Birashk
I waited for 30 minutes for a banker to just talk to me, but Kevin did great.
