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September 2024 by Luis Medina
This branch is useless. I went to make a bank transfer and they told me I had to have an appointment. It is the worst branch I have ever visited. Every time I go it's a problem. They don't help you at all. Thank goodness there are other branches, because if not, I would have already closed my account with the bank because of that branch. I'll send a manager to fix that office.
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August 2024 by Angel Anthony
My wife and I came in in need of help to get a cash check processed Patty was able to take care of us an we highly recommend this branch
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July 2024 by Cameron Cooper
Refused to cash my check and would not give a reason and why they could not do so. No wonder they have 2 stars
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July 2024 by Brittany
Hire people that actually want to work in customer service cause these people sure don’t! Extremely rude teller with an attitude. I decided to just leave at that point, I’d rather go to another bank than come to one with an attitude. And from looking at the other reviews, maybe a whole new team of staff
would be better.
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July 2024 by DANIEL GARCIA
For everything you need an appointment now
I was there and the manager helped me in a very pressured way instead of explaining calmly, so if it's not enough then they should add more staff, because it's not the first time it's happened to me.
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June 2024 by Recheal Omoyibo
The bank of America ?? bank with a thief
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June 2024 by sam jonson
The staff are so irresponsible and rude! One white female had a bad attitude toward the customer; I wanted to give her my check, but she left me on desk with no reason!
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May 2024 by Sarita Nunez
Was happy to know BOf was branching in CO. The one time I needed them came to this branch in Havanna 3 times to endorse home ins claims. Today, the lady upfront ask my dad in Spanish what he needed I reply in Spanish “venimos por cheques de seguro de casa”. Oh she replied aseguranza I said seguro de casa then she said again es aseguranza. I mean ok if you want to say it wrong is fine. Then I spoke English from there on. She was attending a customer and asking if we had a case number I keep saying the b
BofA already endorse on check and we just need two more. At this point there was another helper with her and she said to the helper tell her (when I was right in front) that if she wants help she can come back in an hr. I can’t help her now. Mind this is the third time we come to this branch.
Awful service. The lady upfront was trying to help a guy who h is fine she could of said: I will be right with you after this gentleman. I would of been oh with that.
Wouldn’t recommend coming to this branch. As for what I needed done I will just mail BofA so they can endorse my checks. So sad to have this experience with a bank we had for years in California.
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May 2024 by TruBlu Solutions, Inc.
Horrible bank and mortgage company.
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April 2024 by yoon gin woo
Not only does this location lack customer service, the staff is too busy gossiping amongst each other instead of helping with clients. I had to walk out after standing in line for 15 minutes.
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March 2024 by Ebonique HAYES
Thinking about closing my account they never answer the phone I was lied to about a few promotions they had going. You can't talk to anyone without having a appointment.
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February 2024 by Michael
I constantly get hangup calls (on do not call list) and they have zero ways to talk to an actual person and no email information to contact them. They swear they'll never ask for account info, yet if you call the number back they require account info to talk to you.I don't do business with them, and this shady way of operating is one major reason for that.
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January 2024 by Robert Fuell
I guess it’s no surprise already seeing they have 2 stars. Their banker appointments are booked out for days and they can’t convert Euros to dollars. You’re a bank… why don’t you offer basic services and have more appointments available for bankers? Useless trip to the bank today. This is why I try to do everything online.
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January 2024 by Oqbah Toama
Wonderful place and great team and helpful
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January 2024 by Simón Diaz
Staff do not keep appointments. None of them gives me confidence.
