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May 2024 by EJ Newcomb
Abdullah was great at helping turn a stressful furniture shopping trip into a focused, easy to navigate experience. His service made a complete difference between American Furniture Warehouse and other furniture stores. If it wasn't for him I probably would not have stayed long and ended up finding exactly what was needed.
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May 2024 by Adiamond Acres
I change my mind made another selection. AFW get it together and refund my money ..
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May 2024 by ተገ ኝ ትኡመ
One of the best furniture and great service team thank you
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May 2024 by Aqeel Syed
Recently, I visited American Furniture Warehouse to return a plant. Upon entering, I asked an employee where I could return the product, showing him the receipt, and was directed to the pickup point in the back. However, upon arriving there, another employee informed me that returns should be made at the front. Having to drive back to the front, I brought the plant inside this time. I explained to the same person that I had been directed to return the product at the front, and he directed me to another employee named Jeni. I presented my receipt to Jeni and explained that I was there for a return. After scanning the barcode, she asked me to pay, despite my insistence that I was there for a return. When I mentioned this to her, she turned to his employee for confirmation, asking if he had seen me bring the plant inside, but he seemed unsure. After consulting with her manager and reviewing security footage, it was confirmed that I had indeed brought the plant in for return. The confusion and lack of clarity in the return process left me disappointed with the customer service experience. In addition to this plant, we had purchased almost $2500 worth of furniture from them. However, due to this incident, we won't be making any more purchases from them.
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May 2024 by Santa Rojas
Good great salesman
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May 2024 by Grace Carrillo
Everyone I ran into at the store was tremendously helpful. They did their best to work with me and bring my ideas to life. They made my purchase options as clear as possible, and everything ran smoothly.The delivery service workers were also a great deal of help, and they made me feel confident in my purchase. Nothing broken, no concerns, and no uneasiness. They greeted me, asked about the layout I had planned for my purchase, and worked efficiently while still keeping polite conversations. I am satisfied.
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May 2024 by Nicole S
Don't return items or you will have to deal with a terribly antiquated and rude customer service.The sales associate in the store was incredibly kind and helpful but whatever you do avoid their customer service line.
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April 2024 by Sidney Farrell
Me and my wife went on the hunt for a furniture accessory and found exactly what we were looking for from a large selection
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April 2024 by Ali Reza
Horrible! Try to avoid this company.
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April 2024 by Waqas ur Rehman
So much variety. Wonderful experience. Bought a sectional and a dinner table set. Very happy with the quality and service.
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April 2024 by April Michelle Barrett
Had to return a lamp that stopped working. I tried to just have the piece of the lamp that broke, replaced. We couldn’t because the lamp was no longer available. Per customer service, they told us to return to the store and do an exchange. We went to the store, and the greeter of the store was absolutely rude on more than one occasion. She was appalled that we would bring back a broken lamp through the front door. Apparently we were supposed to return to the warehouse in the back of the store. No one ever indicated that. I decided to take the lamp to the back and give my dad time walking the showroom looking for the replacement. She proceeds to get rude a few more times with my dad. I get back in the store, find the one we want and ask for help. The salesman directed us to the front of the store. We go to the front to be told to find “someone in red”. My point is, the lack of communication, help, combined with the rude attitude of a store greeter did not sit well. Thousands of dollars spent to be treated like we were a problem. Absolutely will rate this a 2/10.
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April 2024 by Jennifer Rodriguez (Phoenix)
Got a great new sofa and they really helped us out with the selection. Ask for Osar he is the best sales guy!!
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March 2024 by Ella Plante
Nice recliners!
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March 2024 by Anthony Pierson
Great furniture, great prices, easy delivery, they set up everything for you! I bought a couch and a shelf and they are beautiful pieces! So awesome I love AFW!
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March 2024 by Nila Sheldon
I finally found the furniture that I needed and also the perfect mattress