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February 2024 by Nikki F.
Beyond disappointment. I was directed towards this place by several to sell my dvds. I had maybe close to 200, I spent hours going one by one to make sure disc and case were all together...they call me saying most disc's were missing and offered me $23. Yall can fuckin keep it!!
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January 2024 by Nevaeh ..
I like the products they sell here. I've come here a lot but the customer service here is extremely poor and with each time I come. Especially behind the buy back counter. The store itself is nice and big and they have a lot of sales, but I would say that need to improve on their customer service.
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December 2023 by Susan C.
Took the kids to buy some nerdy gifts for Christmas. Was surprised at the awesome, eclectic merch.
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December 2023 by Rose R.
Super cool store! Reminds me of Hastings back in my day. This is a collector's heaven. The store was very clean & setup nice. There was so much different stuff to look at. They even had guitars!!
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December 2023 by Kelsey T.
Customer service is always great here, if I rated that alone it would be 5/5! Their overall selection is massive and there's a good number of different locations as well to find what you're looking for! Unfortunately while the selection is great, the prices aren't on par with what you'd expect at a used bookstore. I often find clearly used books marked at new prices which defeats the whole purpose of going to a used bookstore.
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October 2023 by Lindsay Melvin
As always, I leave this store wanting more. Great selection, good atmosphere. I even left with an awesome Godzilla shirt for the husband!
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October 2023 by Jessica P.
My mouth dropped open when I walked in. I'd heard of 2nd & Charles from fellow book lovers, but I had no idea they would have so much and such a wide selection. I spent a couple of hours in the kids section alone. Certain days have different deals, like I believe I went on a Wednesday and it was BOGO 1/2off clearance books. I filled at least half a kids book nook shelf for about $70.
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October 2023 by Katrina Cronin
I really love these stores. They have everything from old videogame controllers to anime figures to cheap books. I really like their variety of things so anyone can find something they like here.
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October 2023 by Brad Hines
Nice selection with a good mix of genres and kitch. Obnoxious requests for charity at checkout need to stop. A billion dollar corporation asking me for money for charity is shameless and despicable. Why does every checkout experience feel like an interrogation nowadays?
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September 2023 by Gita Patel
What an amazing massive book and paper and music store! They take all unwanted books in good condition and give store credit. Teachers receive 25% purchases of any new or used items. Love gently used and bargain priced items! The staff is ultra kind and helpful!
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September 2023 by Jessica Schnittker
I love this place and have for years now. They have such a great collection of books, games and collectibles. The staff is always friendly and the store is always clean and organized. You never know what you'll find in here. Definitely worth stopping by!
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September 2023 by Kimberli Knothe
Double check your receipt. They are up charging anywhere from $20-$25 above what is listed on the actual item and the won’t refund the difference. Some excuse about the distribution
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September 2023 by dylan simons
Love this chain, they always have tons of great finds you won’t expect anywhere else. Since I’m a huge media collector - vinyl, cd, dvd, VHS, cassette - this is THE place to go. And this location specifically is super calm
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September 2023 by Mackenzie B
When you sell things here, it will come with rules that are not made available up fount. I personally do not know the extent of these rules. But the ones that applied to my transactions are the following.- You do not get an itemized list of what they paid for your items - If you choose to get in store credit, you cannot get any of your items back once you have given them to the store
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August 2023 by Jenny H.
Brought a big box of blu rays to trade in and was told they are not accepting blu-rays and are reducing the size of their movie section. Asked if there was a sale to clear the area out? Nope. I went to browse the movies and no wonder they aren't selling much... it was a complete mess and the worthless dvds were all jumbled up with the blu rays that people actually still buy, which made finding anything pretty much impossible. Used bluray prices also were not all that great. Maybe if they sorted them so that movies could be found and got rid of the useless DVDs people would actually come in to buy (and sell) the BDs.
