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May 2024 by Danielle Krupicka
The older lady working the front desk seems very unhappy. She's quite rude and could use training in customer service.
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February 2024 by Paige Gust
The postmaster lady in Ault continues to return mail that DOES have our PO Box number on it. It does not do any good to submit the online surveys as she is the one who gets them and throws them away when they are about her poor customer service. Zero stars for her.
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October 2023 by Sara Symons
I'm not sure why there are so many poor reviews here. I found Debra and Kiley to be extremely helpful and professional. No, they do not "break the rules" like previous employees, but telling you "no" doesn't mean they are being rude. I do wish they would stop offering passport services, as that does add to the wait time to mail a package.
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September 2023 by sonda dodds
Worst customer service ever, I cannot believe they can be so rude
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May 2023 by Leilani
I think the fact that over 50% of the reviews are one star says all you need to know. The employees here are very rude. They make it incredibly clear how much they hate their job, which is incredibly unprofessional especially for a government position. The “small town” service is definitely non-existent at this post office. If you move into this area, find out who your mail carrier is. Your mail will not be delivered until you personally present yourself at the post office and introduce yourself and let them know where you live. There is an incredibly odd dynamic existing at this post office and it would be wise to avoid this office and the employees here at all costs.
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May 2023 by Andrew Bercher
Deborah is living up to her name. No reason to be rude but she makes it her job. I feel bad for her family because she seems like a miserable person who enjoys making others miserable too.
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April 2023 by karalyn radford
Kaili was so patient and helpful with our passport appointment.
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March 2023 by Paul Staggers
Got passport application done here. Super efficient, friendly staff. Kiley was awesome!
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March 2023 by Lorna Estes
Couldn't get my passport done even though I was still on my appointment window time. They told me they had to reschedule because the next person was already there, well the other person was early and it was still my appointment time. I had everything ready and the other guy was still filling up paperwork. It was a waste of my time and they literally were not willing to help at all.
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February 2023 by Dalton McMillan
I had an amazing experience here. Both the gentleman and lady at the counter were extremely polite and respectful. They greeted and made conversation with every customer that entered the building. You would never get customer service like this at the Post Office in Fort Collins. I will be coming here for all my passport needs. They made it quick and painless, and not too mention, FUN!
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February 2023 by Nicole Stoudt
I used this post office to get passports for myself and my family. The lady who works there, DEBORAH, is extremely rude and condescending. I had all of our documents ready, but because I had questions about some of the application and left that part blank, she turned me away. She said it would take too long and she had a full day. There was not an appointment scheduled after me, I saw her sheet and she never gave me my 15 minute appointment. She literally had me in tears with the way she was speaking to me. Ault is 1.5 hr round trip for me, so not what I was planning. Getting my spouses new passport was a similar scenario. I am from a small town in Colorado and usually these small local places are really friendly. I still need to finish my spouses passport and I'm dreading the next interaction with this lady.
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February 2023 by Jessica Selvage
Went in for passports and had a great experience. The woman helping us was very kind and fast. We had all our paperwork filled out, like you are supposed to. In and out in less than 15 minutes.
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February 2023 by Lorna von Behring
Couldn't get my passport done even though I was still on my appointment window time. They told me they had to reschedule because the next person was already there, well the other person was early and it was still my appointment time. I had everything ready and the other guy was still filling up paperwork. It was a waste of my time and they literally were not willing to help at all.
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February 2023 by Dalton
I had an amazing experience here. Both the gentleman and lady at the counter were extremely polite and respectful. They greeted and made conversation with every customer that entered the building. You would never get customer service like this at the Post Office in Fort Collins. I will be coming here for all my passport needs. They made it quick and painless, and not too mention, FUN!
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February 2023 by Jessica Murry
Went in for passports and had a great experience. The woman helping us was very kind and fast. We had all our paperwork filled out, like you are supposed to. In and out in less than 15 minutes.
