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“I've lived in small towns before and this is by far the nicest small town post office I've been to. The lady who works the office is just so sweet and understanding. I went to mail a package a few days ago and the Internet was out at the post office meaning I couldn't use my card(the only thing I had on me to pay) she shipped my package anyways and asked if I could put a check in the mail for her. And of course I brought her a check the next morning. I like seeing my money go back into my community. I will continue using this post office, due to its customer service.”
“It's gotten better w/the newest post master. The other 2 that we've put up w/ in the last yr & half that's we've lived here lacked customer service. I can't give it 5 stars because within half an hour of the posted closing time I've gone in and the window has been closed the postmaster's vehicle was outside and we couldn't get service. I don't know why that she's closed up they're only available to the public for a good 2-3 hours a day anyway depending on the day of the week. I hope I bugged the heck out of her knocking on her closed window shade this last time, she had at least 20 minutes that she was to remain open to the public and I know she was back there I don't know anybody who can clock out 20 minutes at their job and it's okay.”
“Eaton post office does an excellent job. The staff is so friendly. We accidentally put something in our mailbox that didn’t have postage on it yet. It was a lockbox so we couldn’t get it out. We called and explained the situation. We were told it would be a few days before they could retrieve it- which was fine with us! But then, Nicole went above and beyond!! Within hours Nicole has retrieved it and rang our doorbell to personally deliver it back to us. Wow!!! This is outstanding customer service. Thanks Nicole!!”
“While the shorter hours can be challenging, it's not unusual for smaller towns & the town is working on it. I just love the people that work there ... they bend over backwards to help me, & will work with people if they need things sign for or pick up after hours. As an online business owner who's used several local post offices, Severance has been the most enjoyable to work with by far.”
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“I'm not sure why there are so many poor reviews here. I found Debra and Kiley to be extremely helpful and professional. No, they do not "break the rules" like previous employees, but telling you "no" doesn't mean they are being rude. I do wish they would stop offering passport services, as that does add to the wait time to mail a package.”