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July 2024 by Jettie Rangel
Everything was absolutely incredible! The staff was consistently friendly and attentive. The hotel is stunning, and everything always looked picture-perfect. The 11-course meal was delicious and a delightful experience. Our room was perfect, and the maid service was excellent! Traveling with our two little dogs was made easy with the fantastic amenities for them in the room, and everyone was very kind to them. We loved everything about Hotel Jerome. Thank you for making our stay so special and memorable. We will definitely be back!
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June 2024 by David Fernandez
Beautiful.
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June 2024 by Susheel Master
Walkability: In the town, easy access
Food & drinks: 5 star food with exquisite service
Noteworthy details: Historical ambiance from the western times
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June 2024 by Peakview Auto Glass
I love the hotel Jerome! Great food and drinks
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June 2024 by Stan Clauson
Lovely luncheon to start off the Food & Wine weekend in Aspen. Excellent food and service.
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June 2024 by Alejandra
This review is for The Garden restaurant at Hotel Jerome.
This is by far the WORST experience I have ever had, and I never leave negative reviews and dine out a lot. Upon arrival, not a single person greeted or offered to help us (we were clearly lost). After asking about 4 people, none of which wanted to provide ANY useful guidance, we were directed to the food and beverage manager, Anna. Anna could not have been less helpful or more bothered than she was. She was incredibly rude, dismissive and quite frankly, incompetent. She told us that we could not have reservations at The Garden because it was "closed due to an event." This was interesting, because I did in fact have a reservation (I had a Resy confirmation and calendar but she disregarded it). We had a party of 9 guests there to celebrate multiple birthdays and she seemed to not have cared less. If in fact there was a private event closing the restaurant, I should have been notified. I was not, and I made that clear, and still Anna did not apologize or seem sincere at all. We asked what else be done, or if we could be seated at the other restaurant (which we saw had open tables) and she made NO attempts to take care of us. We were truly in disbelief. One of the girls in our group asked for a water while we sort this and she denied the request. This was all of our first time visiting Hotel Jerome, we came from out of state, and were celebrating, and to not even receive an acknowledgement of the restaurant's fumbling was so beyond unacceptable. We were treated as second class citizens and I will never be returning. I will not recommend the Hotel Jerome or any of its restaurants to anyone because I would never want anyone to bet met with such disrespect. This is a HUGE bummer because I travel often and am constantly being asked for recommendations.
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June 2024 by Erasmo Casiano
Absolutely amazing hospitality. We cannot wait to stay here again.
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June 2024 by Brittany
Beautiful hotel ! The staff are friendly and went above and beyond to make our stay special .
Only complaint was , the bathtub had issues and maintenance crew had to come out 2 times to fix the hot water .
Visited the spa onsite , was great spa !
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May 2024 by Tina Gibbons
Our family visited Aspen for the first time at the beginning of March and we split our time up a few days at Hotel Limelight and then we finished at Hotel Jerome, to try it out in the event we came back next year. Our welcome in, was lovely! We were greeted with a house cocktail and given a tour of the hotel by a very friendly guide. The hotel is gorgeous and in the best location. The pool/hot tub had wonderful views too. The room they put is in had a view of the roof, like an industrial view,/hotel utility equipment. It was disappointing that with how empty the hotel was they didn’t put us in a nicer room, as it was very evident many options were available, the hotel seemed near empty. In comparing it to Limelight, the Limelight upgraded us without us asking, which was great, especially since they had the availability. That completely made our stay as we had an incredible view and was such a kind gesture! Service was also very sleepy at the Hotel Jerome. We had to call down for extra robes twice before they were delivered and service (outside of our warm welcome) was unfriendly and inviting. Also we were told by the front desk no reservations accepted at the J Bar, but when we arrived there were some “reserved tables for hotel guest s only”. Fortunately the super friendly and helpful bartenders apologized and prioritized getting us the next available table. The atmosphere and service at the J Bar was great. Overall, we all agreed we were treated with more respect and there was more value staying at the Limelight. The Limelight even had an incredible free breakfast every morning , had great service, location and they kept the guests at the forefront even offering upgrades for free without anyone having in to ask, because ultimately they would sit empty anyways. In addition, the Limelight had live entertainment, free coffee in the room, great pool/hot tub with great views and awesome fire pit areas in several locations, also with great views.
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May 2024 by Katy Combs
We stayed at Hotel Jerome for a girls trip this winter and absolutely loved it! Such a gorgeous hotel with an amazing staff. Josh & the rest of the bell staff were all so kind and helpful.. as well as Dani and Emily at the front desk. The hotel bar is a dream & Kris is the best bartender!! We can’t wait to come back next winter!
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April 2024 by Samantha Rayner
So happy I stayed here.
Right in the heart of town, a bustling hotspot itself. Delicious breakfast. Everything was delicious. Just a cool historic place with great views as well :)
Food & drinks: Amazing breakfast and amazing dinner. I also love the little hotel bar and the cocktails there. Tres chic.
Noteworthy details: Luxe.
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April 2024 by Heather Carrion
This review is for Felix only, a cafe within the hotel; very pricey, as is everything in Aspen, but the coffee is high quality, the latte & hot chocolate art is on point and their baked goods are tasty.
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April 2024 by Heather G
We took the risk of booking Hotel Jerome for our elopement having never been to the hotel, or Aspen. We LUCKED OUT! It was absolutely perfect. We got married in one of the suites, and the staff at Hotel Jerome couldn't have been better. Everyone was above and beyond friendly, and accommodating. The experience is worth the high end price. We are so grateful for Kinsey, and the entire Hotel Staff from the front desk, valet, housekeeping and beyond. 10/10. Such an awesome atmosphere, super romantic! We saw a ton of Aspen, and Hotel Jerome was hands down the coolest part :).
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March 2024 by Alex Forsythe
Exceptional mix nuts.. You can assume 20% on your tab. Is a new palace of the management. Fantastic food all made from scratch. A highly suggested the pastries and the cheeseburger. And the chicken noodle soup.
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March 2024 by Hollis Malkowski
Came here to see the historic hotel and it met my expectations. Got drinks at the bar and loved the ambience, felt like I was going back to the 1800s with a modern twist. Wave staff was super friendly and the drinks were fairly priced for Aspen. Great bathrooms. Love the complementary nuts and the yellow lab that was laying on his back when we came in the door.
