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October 2023 by Minerva Galvez
SHOUT OUT TO ROBIN!!! THANK YOU FOR YOUR GREAT CUSTOMER SERVICE!!! I ALWAYS APPRECIATE YOUR KINDNESS IN FIXING MY EYE GLASSES WHEN I ACCIDENTALLY SIT ON THEM, LOL!!! THANKS AGAIN, FOR YOUR HELP!!! SEE YOU SOON!!!
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September 2023 by Alisha C.
By chance I walked into this Walmart and the Vision Center Rep caught my attention with another guest. She was smiling friendly, and willing to answer all her questions. On my way out I decided to ask for a card. A week later I had an appointment and it was great from checkin to check out. The Doctor was amazing as he described & explained everything he was doing and seeing. When it was time to choose my glasses It was a VERY LOW PRESSURE sales approach when it was time to choise my glasses. The store manager patiently helped me pick the frames that best fit my face and features. As she explained and reexplained choices and prices I noted she never pressured me into anything but offered her opinion as to what would be the most financially fees able from our conversation. I % RECOMMEND this store if you or any loved one is in need of vision services, glasses and or exams. Above the reasonable prices, the experience makes this location ideal for patients of all ages.
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July 2023 by Anne Gore
Fabulous staff! Helpful, kind and efficient. Please notethat the older poor reviews are about a group of people that no longer work at this Vision Center. The cumulative rating on the website doesn't accurately reflect the excellent service currently happening at this store.
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May 2023 by Meredith Rodriguez
Robin, Gabby, Kayla are absolutely AMAZING. The service I receive at this location is always superior. Thank you!
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April 2023 by Aaron Pierce
Crystal was amazing and extremely helpful
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April 2023 by leslie hulstrom
Very professional and Robin is a gem. Took time to help me find the perfect glasses and saved me money! The doctor was just as awesome. Highly recommend!
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March 2022 by Belo E. Ortiz
This is a terrible business, save your money and time and go somewhere else where the Dr and staff cares, somewhere else where you can be treated right. In general everyone in this center doesn't know what's going on most of the time. Avoid frustration and disappointment.The worst person you have to deal with is the manager Brandi Parker. She lacks customer service skills, she is rude, condescending and please DO NOT question or disagree with her because she will yell at you and won't listen after that. I was there for an appointment and she had to finished her tuperware full of food first before she would talk to me, so unprofessional, the whole clinic smelled like food, if you see her you will know what l am talking about. The worst is that the optomtrist knows about it and dosen't care.He is just there to collect a check. No wonder they have the worst service and reviews. Please be AWARE!!! They have really bad reviews for a reason.
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March 2022 by Mesa Dora
This place is terrible. The manager is the rudest person I have ever encountered. I have tried and tried to give them the opportunity to keep our business but with no avail...They can’t get it together.If the manager doesn’t agree with you, she will over talk you and scream until you listen to her. The optometrist has no clue what he is doing and probably hates his life working with these miserable women...Walmart doesn’t even recognize this vision center and won’t connect you to them when you call the main number. I understand why now... these people are the most unprofessional, unfriendly and idiotic people I have ever dealt with in the history of life. DONT GO THERE... you will be sorry.
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March 2022 by Anthony Caruso
Called 3 times today. Was on hold 10 minutes each time before the machine told me to try again later and hung up.
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March 2022 by Brittany Kovalaski
I don't usually write reviews when I have an issue with something. I always go straight to the source but I wanted others to know my experience with the Vision Center at this Walmart. They are rude and unprofessional. I set up an appointment and I was turned away for having a 99.1 degree temperature after getting out of the hot car and wearing a jacket. Keep in mind that your body temp can rise a couple point degrees after being in a warm environment. They said they couldn't let anyone in for having a temp above 99.2. I get it, Covid is serious and we want to keep everyone as safe as possible. The lady took my temp again about 10 seconds after the first time and it went up by more then a full degree. She kept taking it and it kept going up. No one's temperature goes up that fast and if I had a fever I would know. It was obvious that there was something wrong with their "non contact" thermometer that doesn't take accurate temperatures on a regular basis anyway. They didn't have any other way to take my temp either. I had left work two hours early and have been on my last pair of contact for 2 months now but they did not care. They didn't even want to check 10 minutes later or try to set up a new appointment for me. I get that they want to keep everyone healthy but it is no excuse to assume people have Covid and deny them the ability to see a doctor. Especially when it is due to a temp that is a little higher then normal due to non heath issues. Just honestly really disappointed in the way they handled things.
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March 2021 by j w
Poor uncaring, unprofessional customer service. Customers aren't even allowed in the store due to Covid fencing; they would have to stand outside in the crowded Walmart for service. Poor technical skills: the assistant put the right lens into the left rim of the frame, then argued with me that I just wasn't use to the glasses. Nose pads re-applied incorrectly. Assistants unwilling or rushed to help because it is their lunch hour. An important phone call was promised and intentionally never returned.
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March 2021 by Chase Parker
Great service
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March 2021 by Donn Kittle
They have improved based upon other reviews! No problem calling them, good exam, and purchase of new glasses. The only difficulty was in getting my new glasses on a timely fashion. I called several times to see if they were in. They said I would be called when they arrived. I never did get a call. So once more I called today. They were in but I was not notified. This was disappointing.
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March 2021 by Nguyet Bui
Had a great experience with Brandi! Who is the store manager! (this was about a year ago!) And she tried to give me some Hershey browies, she is just the biggest sweet heart ever. Would recommend them. They are an honest bunch and the Dr Klenklen is so thorough!
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March 2021 by Matthew Schwankl
So, I don't know about the Dr. because I couldn't make it past the door! I arrived 10 minutes early to appt. The intimidating lady at desk harshly told me I was late. ?? I replied, I'm sorry I thought I was early, she scolded me for not being there 15 min early!! My eyesight is not that good but I clearly see that this place needs a complete overhaul.