-
January 2024 by Bailey Alberts
The staff here is BEYOND rude. I have to get prescription food for my cat, and wasn’t aware it was expired as other Petsmart locations had been taking the prescription. I asked the cashier if he could sell me a few just to get me by, to which he immediately began speaking to me like a child and slams the prescription card on the counter in my face. Mind you this man is in his 60’s. A 20 something upset him because no one at his stupid company, told me prior. He calls over his manager who has the WORST attitude, walks up and immediately starts belittling me. I asked the “manager” for her name, which she said “I don’t have to tell you, get out of the store” when I showed no hostility. And of course no one had a name tag, so no one has to be held accountable for their awful service. I was WALKING out of the store and there were FIVE employees screaming at me to leave…when I was literally….leaving. Like what the hell is wrong with your employees to create a scene that doesn’t need to be created. Make the drive elsewhere unless you wanna get treated like absolute CRAP here.
-
January 2024 by Julie M.
I have been going to different groomers for the past 5 years and finally decided to give Petsmart grooming a try based on the good reviews. I am so happy I did! Natasia and Taryn have both groomed my dogs and the job is first rate, top notch. They pay attention to details, ears, feet, nails, coat, sanitary areas are all done perfectly. Its so nice to have a thorough job done. So many other groomer miss things, but not these folks! Highly recommend; you will love this place. My pom looks like he's ready for the runway. Thank you!
-
January 2024 by Bailey A.
Worst Petsmart I've ever shopped at. I have to get prescription food for my cat, and the prescription was expired. I didn't know this because every other Petsmart had been giving it to me. I had asked them if they could sell me some to get by till I could get a new prescription, and this grown man in his 60's gets offended by me and says he won't sell to me. It's cat food. He brings over his "manager" who's in her 20's, no name tag, extremely rude the second she walked up, talking to me like I'm a child. Another cashier started chiming in. I had THREE employees yelling at me telling me I was wrong. I asked for all their names and they told me "I don't have to" straight from the managers mouth and they all conveniently weren't wearing name tags, of course! I cannot believe the lack of professionalism here. When I left there were FIVE employees telling me to leave, as I'm literally walking out the door. I don't understand what the hell is wrong with the people who work here but y'all should try smiling for once. Good lord.
-
January 2024 by Leona Ybarra
They did a great job on my baby.
-
January 2024 by Denise Weger
I always have a wonderful experience ❤️
-
January 2024 by Jonathan Metcalf
Much more cold and industrial than petco and not near as many employees to help out. I had a fine experience regardless.
-
January 2024 by H Ferry
The store was clean and organized. I easily found what I needed. Friendly cashier helped me with a product question. Would recommend.
-
January 2024 by Tee Gonzales
I shop at this companies various locations even though the prices are outrageous, because my dogs need to eat and have treats as well as being spoiled with toys. Every year I spend over $2000-$3000. But when I show up and see and item that has been marked down 50% off, I get a little excited, but when brought to the register and the cashier states it is not on discount calling for assistance to verify then when verified I’m told to pay attention to the tags on the shelf. I don’t feel I should have to work my job to do someone else’s job when I go shopping, I’d like to just expect that things are in their proper place. Just as my job is to insure things are in order… and when my customer shows me proof it is believed to be a certain price… I honor it. I don’t make them feel it’s their fault for not paying attention to the tag. And that is exactly how I was treated and I’m over it. I work my butt off and spend way more than need and if I won’t be recognized and/or appreciated for it. I will NEVER SPEND ONE MORE PENNY SUPPORTING THEIR COMPANY.
-
January 2024 by Molly Magee
The staff here is great! They always have my online order ready so fast. It’s rare that they are out of something I need. Super friendly manager and employees.
-
January 2024 by Alisa Yeazel
My dog is treated friendly by staff. Lots of options for a happy boy
-
January 2024 by rarepirate
Pretty much average. It takes a long time to get anything from their rewards program, and when you buy anything, they devide that small reward in between all the items you buy. It's ok I guess.
-
January 2024 by Robert Hoffman
Friendly workers clean store
-
January 2024 by Charles Quattlebaum
Nice staff and inventory
-
January 2024 by Luther Kozhevnikov
The employees have started to recognize me because I go in weekly for crickets. They're always efficient and friendly, great service!
-
January 2024 by Maira Galea
Very good quality of your product
