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March 2024 by Daniel M.
Honest people good prices I will go back thank you for your great service came in for an oil change and got a free tire rotation thank you Pepboys
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February 2024 by Anthony F.
These guys are great! Down to earth and humble in their profession. If you need anything in a pinch or even scheduled out, this is the team you want in your corner!!
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February 2024 by Christopher Brasino
Well, before today I thought this place was good but waiting 7 hours for a one headlight replacement and oil change is outrageous. (I had an appointment for 8:30am, didnt get out til after 2pm) Also got charged 300$ for one D4R bulb which is nearly a 200-250% upcharge if I were to drive down the street myself to get the part. The total for an oil change and headlight replacement was 600$ here after the 25% off coupon. Let me know how much I got ripped off lolEdit: they charged me for an HID installation when I already had HID's and just needed a bulb. Make sure you tell them to let you know what they're doing to your car otherwise they'll "do" stuff you didn't ask for or need and charge you for it.
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February 2024 by BLACK JESUS
I had a leak in tire for a few months. I had to put air in my tire 1-2 a week. I finally go to pep boys and get it fixed and all of a sudden every day for days my tire is leaking faster. I take it back 2 days later to get re repaired and nothing has changed. I tried to schedule a 3rd appointment and my call went unanswered multiple times.
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January 2024 by Roseanna San Miguel
I absolutely recommend this place!!! Great friendly staff, took great care of me!!
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January 2024 by Leticia Acosta
Service manager has great customer service, took my car in for an oil change, wait time wasn't too bad. You can tell the guys are doing the best they can with the help they have.
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January 2024 by Lauren Jennings
We always bring our cars to this location. It is so easy to make an appointment, drop off is a breeze, and the service is always top notch.
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January 2024 by Lyn T.
Wipers replaced-I asked what charges made 2 wipers cost over $85.00. The manager only said it was for the wipers. He never said anything about the $7.19 for "misc shop supplies".Poor quality wipers- that are overpriced didn't clear the water off drivers side windshield. I asked for my money back and the only thing I was offered were the same poor quality wipers.
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January 2024 by Daniel Vigil
Went there to get a tire repaired. Said to come back in 3 hours. Came back not only did they not fix the tire but wanted to charge me for something else I didn't ask for.
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January 2024 by Austin Hazan
Danny was very helpful with my windshield wiper issue. I was in and out in under 10 minutes.
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January 2024 by Elena Fry
Fast service, great customer service. Daniel was professional and helpful.
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January 2024 by Marc DiRezza
We discovered that our car had a screw in one of the tires. It was just before closing time, but the staff at Pep Boys agreed to get us in. They were super friendly and helpful, getting the tire fixed in less than 30 minutes. I appreciated their willingness to help get our car back up and running. I would recommend this store to anyone looking for tires or other automotive needs.
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January 2024 by Ixx Treasure
Took a half day for an oil change.It took me an hour to book the appt online .Showed up at 1 asking if they had an earlier time and was told "we have 1 car in for an oil change and the next appt is at 3" I thought "it takes 2 hrs for 1 oil change?"I arrived at 3. It took us 20 minutes to figure out the app & payment.During that time THREE staff came and asked "would you like me to do the oil change before i leave" Manager said no and sent 2 home and 1 to lunch.At 324 she told me "your car is next"My car was taken in at 440pm!!!Why?Why you not take up 1 of the 3 staff on the offer to do a 15 MINUTE OIL CHANGE before you send them home?In the shop was only one car.So at 330 i asked when will my car be done. The manager said "next"When you say "next" it means the car in front of you has begun and things are going well. "Next" means about 15-30 minutes.If you're going to take over TWO hours for a 15 min service you need to ASK FOR CONSENT FROM THE CUSTOMER.I DID NOT HAVE 2 HOURS TO GIVE TO YOU!!!!! And your failure to ask my consent cost me $40 and to miss out on very precious time I needed to spend elsewhere.They take your money UP FRONT to force you to wait. I've noticed nail salons in the city do this too. Lesson learned : NEVER pay up front so you can walk away!Can't frikin believe i started this mess at noon and completed it at 530.ItBack to tonight's mess:Your female manager does know how to run an auto shop. She knew & the other 3 staff knew that nightmare car was NOT going to be fixed before closing (or before closing the next day) and business with other cars MUST resume. I'm very very very mad at her for sending staff home instead of doing the oil change first WHEN THEY OFFERED!More over. That little kid.The female manager brought her kid. The kid grabbed my butt twice, handed me the MOUSE trap and threw a book at me. I smiled and directed him away but its not ok.So the next day i call and ask who is the highest manager in the store and how to contact them. The male on phone says it's him but a few minutes into the call he says he is not the store manager. He is only a teir 1 manager.You know that moment in a conversation when you realize there's no point to have the conversation because the other person is missing so many screws... The other person is missing so many screws. That a conversation is not possible to have. This is that point.This business is a MESS.I asked him for an explanationHe said the store was missing a part & send the staff to lunch and on his lunch he bought the part and brought it back.I advocate for employee abuse and w2 staff, by law, are not allowed to work on their break or work at all unless paid and not allowed to use their personal vehicles for business purposes without a contract and pay. A letter has been written to the city.Moving on. I asked him "Did it ever occur to you that I did not have 2 hours to wait. Did you think to ask me or inform me of the missing part?"He seemed genuinely confused and said no.Speechless. I hung up on him. Can't argue with clueless and I'm not going to give you a business lesson.Anyways.I called around. Toyota charges the same price for an oil change. They are honest about the wait time & provide an uber & inform you THE VERY SECOND an issue arises in the back. And let you pay at the end so you can leave if need be.Unlike this place that is held together by duct tape.
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January 2024 by Haley Hoffman
The shop did an absolutely fantastic and quick job putting new all season tires on my car. Danny is such a kind and personable employee! I would recommend this shop to anyone.
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January 2024 by B. Filmer
The service manager Manny was very nice BUT!!! I DO NOT recommend this location! I admit I needed a good amount of work done; however, I was told my vehicle would be ready in about 3 days, it took a week!! Their communication is beyond terrible. I was not told that the technician who would be working on it only worked 3 days a week. Had I known that info I would've found another Pep Boys location or different shop to take it to. I had to rent a vehicle and I was told by a lady who worked at this location that they reimburse you, they DON'T! There was no link on their website like she said and I received zero help from the store regarding this.They called me at closing time saying my vehicle would be ready for pick up at 8 am the next day. I showed up and they told me the heater STILL wasn't working after a 2nd test drive, I was asked to pick it up later in the day. When I got my vehicle back I had to fill my coolant reservoir 2 days later, they didn't burp the system after replacing parts. They didn't put the door panel on correctly and broke a cover to a screw hole and tried to hide it. My alignment was off, too. Sloppy work by the tech(s) who worked on it.
