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March 2024 by Soren Gorte
Friendly, accommodating, and welcoming staff. Fantastic customer service! This took 100% of my tax-stress away in <45 minutes!
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March 2024 by Cliff Wetherill
Missy was very thorough and took the time to explain things and made sure I understood her tax approach.
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February 2024 by J Ro
A great experience! Truly cared about my situation. I believe my tax preparers name was Elizabeth. Absolutely awesome personality!
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May 2023 by Colleen Maydew
I would give a zero if I could! Worst experience I have ever received. Avoid working with this location especially Mariette or Byron. My return was done incorrectly the 1st time was charged $644 just to find the errors that were made. The office sent my return to me at 9:56pm on April 18th, when I started my return in March. They claimed they were waiting for documents from me. Funny thing is I have screen shots from their online portal showing I had submitted the documents on April 3rd. After emailing the manager and director of the Arvada location they sent me to another location to have my return redone (Marcia was great) But my taxes were filed late and I was however charged another $604. This is guarantee was pulled from H&R Blocks website:100% Satisfaction GuaranteeFile with a Tax Pro:We’re so certain you’ll be satisfied with the tax preparation services at our offices, you only pay us if you accept your return.** WELL I did not accept my 1st return because it was WRONG! And I have yet to receive a refund. Please don't give me the generic response to contact your support team. I have!!!! I now have 6 claims Starting from May 3rd not once have I received a call from your Support team giving me an update the only response I get when I call is they have 3 business day to get back to me well it has now been 15 business days and I have spoke with 8 different customer service reps. What a joke!!!
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May 2023 by Colleen M.
I would give a zero if I could! Worst experience I have ever received. Avoid working with this location especially Mariette or Byron. My return was done incorrectly the 1st time was charged $644 just to find the errors that were made. The office sent my return to me at 9:56pm on April 18th, when I started my return in March. They claimed they were waiting for documents from me. Funny thing is I have screen shots from their online portal showing I had submitted the documents on April 3rd. After emailing the manager and director of the Arvada location they sent me to another location to have my return redone (Marcia was great) But my taxes were filed late and I was however charged another $604. This is guarantee was pulled from H&R Blocks website:100% Satisfaction GuaranteeFile with a Tax Pro:We're so certain you'll be satisfied with the tax preparation services at our offices, you only pay us if you accept your return.** WELL I did not accept my 1st return because it was WRONG! And I have yet to receive a refund. I now have 6 claims Starting from May 3rd not once have I received a call from their Support team giving me an update the only response I get when I call is they have 3 business day to get back to me well it has now been 15 business days and I have spoke with 8 different customer service reps. What a joke!!!
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May 2023 by Fallon
Bryron is a HUGE pos! He was doing my grandmother's taxes. She has been in the hospital for almost 2 months. We had to jump in and get her taxes taken care of. He "never received" two separate copies of everything we sent him. He REFUSED to talk to us when we went to his office because he was dodging our phone calls and emails. On the last day of taxes he had them done. We showed up at 10:30 a.m. to pick them up, he wouldn't allow us to take them until 12:30 so we had to drive back down. Fire this guy! He's unethical and a huge j****
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May 2023 by Michael D'Errico
If it was possible to give zero stars, I would. I was charged $439 for my taxes to be filed more than a week late. Full story below:I started this process with Mindy Higgins on April 4th. I gave her all the documentation she needed, she said she had everything and that she would get everything finished a week later on April 11th and would contact me if there were any issues, sounds good to me.April 15th comes and I still haven't heard anything from her, so I message Mindy asking if everything was still looking good, since she said she'd have it done 4 days earlier. She said things have gotten a little crazy at the office, which is understandable, but that she was still confident she'd have it finished before tax day. Ok, that's fine, I get stuff comes up. Just as long as it's done on time and I'm kept in the loop, I'm happy.April 17th comes and I still hadn't gotten any calls or messages from Mindy. So I message her again asking for an update and that I was getting a little nervous with taxes being due the next day. Mindy said that since I was owed a tax return, I wouldn't be penalized if it was filed late and that she would call me on Wed or Thurs (after taxes were due btw). I can only assume Mindy thought that meant she could just put my taxes on the back burner while she did other people's instead. In that same message she said that I owed her $439 for preparation of the taxes that she wasn't even going to file on time, despite having 2 weeks to do so.To absolutely zero surprise, Mindy didn't call me on that Wed or Thurs like she said she would, nor did she message me, or give me ANY sort of communication whatsoever. Only after I filed a complaint with H&R block customer service, did anything get done. A different person from this branch had to finish my taxes that Mindy was supposed to.By the time my taxes finally got filed, it was Wed April 26th, more than a week after taxes were due. Safe to say that I will absolutely NEVER be using H&R Block to prepare my taxes again. I can find better ways to waste $400+.
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April 2023 by Matthew
I wouldn’t recommend. They didn’t respond to my phone calls and my emails. Very poor customer service.
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March 2023 by Shyann Sommerfeld
I worked with Byron. He did a great job! But he put my accounting information wrong. So I called and asked to speak with him, they said that he would get back to me. I had to call for two weeks just to try to get a hold of him! I have a four-month-old at home so I didn’t really want to pack him up and go in. But at this point, I decided to go in, once I went in he told me that he would give me a call back in a few days. He had to reach out to higher management to figure out how to fix my accounting number. few days went by no call. I had to go back in and somebody took down my information to give to their higher up, telling me that they would be giving me a call within the next day. Here I am waiting three days later for somebody to contact me . The reason why this is so important to me is because I have direct deposit set up for some thing to pull out of my account. I tried calling, and it just goes straight to voicemail. I’ve use H&R Block for the last few years and enjoyed my experience, but this experience has been by far the worst experience I’ve ever had!
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March 2023 by Chris
Started off great the previous years. I've attempted to schedule an appointment 3x over the past 2months and don't hear back.
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March 2023 by Gail Willis
Have gone to H & R Block for many years. Have had two long term tax preparers that have provided excellent service. Any questions that I have had have always been answered and I have been very grateful for their tax preparation.
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March 2023 by Dbd WARRI0R
Super friendly staff, comfortable office space, and my Tax Expert that I've been seeing for the last two visits has gone above and beyond to help me with my annual filing and tax questions. Highly recommend going here!!
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March 2023 by Marlene Oller
Missy is professional, found deductions appropriately, and made sure I was getting the maximum deductions.Thank you, Missy!!!!!!
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February 2023 by April Udland
Julie was knowledgeable, friendly and fun. Great experience overall
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September 2022 by mika ze
Byron Baltich was my tax analist, so helpful and patient, fist time I didn't feel stressed about this process. I will def go back to him to do my taxes!
